topic Re: Price Honeybell Auto Delivery in Kitchen

Price Honeybell Auto Delivery

mocha 17 — Thu, 15 Jan 2015 07:41:21 GMT

Hi All,

I ordered (3) 12 lb. boxes of Honeybells at the end of December 2013 (received 2014) on auto delivery for this year (2015). Price was $32.00 a box. This year I was charged $45.00 for the auto delivery. Called Customer Service a week ago and they said to call when I received my orders and they would credit $13 times 3 orders. Received my orders today and called CS and they said corporate said NO adjustment.

I would have cancelled my auto delivery if I had known of the price change. Obviously I am done buying Honeybells.

Anyone else have this issue?

Thanks in advance.

Mocha

Re: Price Honeybell Auto Delivery

Group 5 minus 1 — Thu, 15 Jan 2015 19:36:24 GMT

Try again w/another CS rep. I have a question about HB's? Do they have seeds?

Re: Price Honeybell Auto Delivery

chickenbutt — Thu, 15 Jan 2015 19:40:59 GMT

Yeah, definitely try again. That's really weird because part of the point they make about auto-deliveries is that you lock in the price of when you started.

In my experience over the years with QVC, they have always been very good with back-end customer service so I would be shocked if they didn't help. My rule of thumb is to always be nice and not rude and accusatory. After all, it's not that person on the phone who generated the error and however it came about, it was probably just a technical error and not a malicious intent error. Of course, not saying that you reacted any differently, but it's always worth mentioning.

Re: Price Honeybell Auto Delivery

ValuSkr — Thu, 15 Jan 2015 19:42:08 GMT

You ordered in 2013 for delivery in 2015? I'm surprised they'd allow that. At any rate, the advantage of auto-delivery is that the price locks in, correct? I'd dig into this one more.

Re: Price Honeybell Auto Delivery

mocha 17 — Thu, 15 Jan 2015 21:50:51 GMT

Hi Ladies,

Thanks for your replies. I just sent an email to the Q and I will let you know the outcome. A difference of $39.00 is enough to irritate me. HA! HA!

Ncascade, Yes, some of the Honeybells have seeds and they definitely don't look like what you see on the Q presentation.

Mocha

Re: Price Honeybell Auto Delivery

chickenbutt — Thu, 15 Jan 2015 21:55:12 GMT

On 1/15/2015 ValuSkr said:
You ordered in 2013 for delivery in 2015? I'm surprised they'd allow that. At any rate, the advantage of auto-delivery is that the price locks in, correct? I'd dig into this one more.

I could be wrong, because it's been a while, but I believe that the AD for this particular product was a two-year thing. In other words, say you ordered them in Dec 2013 for January delivery, so you'd get them in January of 2014 and January of 2015.

Somebody please correct me if I'm wrong. I'd rather be corrected than put inaccurate info out there.

Re: Price Honeybell Auto Delivery

VaBelle35 — Thu, 15 Jan 2015 22:06:02 GMT

My understanding is the same as Chicken's. And it's what they say if you do AD this year for next year.

I would call again and try to explain it to someone else. I think the person you spoke to didn't understand what you were saying. I think they thought that you wanted last year's price for this year and didn't understand that you had already locked in the rate.

Re: Price Honeybell Auto Delivery

mocha 17 — Thu, 15 Jan 2015 22:27:40 GMT

Chickenbutt and VaBelle,

You are both absolutely right!!! Now if I can just get QVC to understand this I will be on a roll.

Re: Price Honeybell Auto Delivery

chickenbutt — Thu, 15 Jan 2015 22:38:07 GMT

Have 'em call me.

Anyway, I hope another CSR can/will straighten it out for you.

Re: Price Honeybell Auto Delivery

mocha 17 — Fri, 16 Jan 2015 03:20:49 GMT

Chickenbutt,

Your post about having the Q call you made me smile.

Email from the Q talked about an on-air error, corporate said not an on-air error (?????). I really don't know what that has to do with me.

I paid $32 last year for auto delivery this year at $32. Glad all of you understood what I was saying.

I emailed the Q again.

Re: Price Honeybell Auto Delivery

mocha 17 — Fri, 16 Jan 2015 06:30:34 GMT

The end result is QVC can change the amount charged for your auto delivery with NO notification to the customer. I emailed this was a poor business practice and to forward my emails to the president of QVC.

I have now cancelled most of my auto delivery orders.

Re: Price Honeybell Auto Delivery

kahootz — Fri, 16 Jan 2015 06:55:24 GMT

Is QVC the only place you can buy these? Are they called something else at the local supermarket?

Re: Price Honeybell Auto Delivery

wendy1960 — Fri, 16 Jan 2015 07:05:06 GMT

On 1/15/2015 kahootz said:
Is QVC the only place you can buy these? Are they called something else at the local supermarket?

In Florida, we get them at the stores that sell citrus. Supermarkets don't carry honey bells. (Mineola tangelos look similar, but don't taste the same). Some specialty produce stores might carry honey bells. Also, various citrus growers in Florida sell and ship them to most states.

Honey bells are yummy! We look forward to January! I sometimes by them by the bushel and squeeze and freeze the juice. It is always a welcome surprise to thaw out the juice in the middle of the summer, and enjoy the taste of a honey bell!

Re: Price Honeybell Auto Delivery

kahootz — Fri, 16 Jan 2015 07:19:28 GMT

On 1/15/2015 wendy1960 said:
On 1/15/2015 kahootz said:
Is QVC the only place you can buy these? Are they called something else at the local supermarket?

In Florida, we get them at the stores that sell citrus. Supermarkets don't carry honey bells. (Mineola tangelos look similar, but don't taste the same). Some specialty produce stores might carry honey bells. Also, various citrus growers in Florida sell and ship them to most states.

Honey bells are yummy! We look forward to January! I sometimes by them by the bushel and squeeze and freeze the juice. It is always a welcome surprise to thaw out the juice in the middle of the summer, and enjoy the taste of a honey bell!

Okay thanks. I live on the West Coast and have seen something similar - I think they are called Cuties but didn't think they were the same thing. I just wish I could buy a few at the local grocery store.

Re: Price Honeybell Auto Delivery

wendy1960 — Fri, 16 Jan 2015 07:26:06 GMT

On 1/15/2015 kahootz said:
On 1/15/2015 wendy1960 said:
On 1/15/2015 kahootz said:
Is QVC the only place you can buy these? Are they called something else at the local supermarket?

In Florida, we get them at the stores that sell citrus. Supermarkets don't carry honey bells. (Mineola tangelos look similar, but don't taste the same). Some specialty produce stores might carry honey bells. Also, various citrus growers in Florida sell and ship them to most states.

Honey bells are yummy! We look forward to January! I sometimes by them by the bushel and squeeze and freeze the juice. It is always a welcome surprise to thaw out the juice in the middle of the summer, and enjoy the taste of a honey bell!

Okay thanks. I live on the West Coast and have seen something similar - I think they are called Cuties but didn't think they were the same thing. I just wish I could buy a few at the local grocery store.

Here in Florida, Cuties are brand name for a Clementine or mandarin orange. The honey bell is much different. The honey bells tend to be larger in size, and are very juicy! I suggest that when you have the opportunity, you should try the Honey bell! : )

Re: Price Honeybell Auto Delivery

kahootz — Fri, 16 Jan 2015 08:07:53 GMT

On 1/15/2015 wendy1960 said:
On 1/15/2015 kahootz said:
On 1/15/2015 wendy1960 said:
On 1/15/2015 kahootz said:
Is QVC the only place you can buy these? Are they called something else at the local supermarket?

In Florida, we get them at the stores that sell citrus. Supermarkets don't carry honey bells. (Mineola tangelos look similar, but don't taste the same). Some specialty produce stores might carry honey bells. Also, various citrus growers in Florida sell and ship them to most states.

Honey bells are yummy! We look forward to January! I sometimes by them by the bushel and squeeze and freeze the juice. It is always a welcome surprise to thaw out the juice in the middle of the summer, and enjoy the taste of a honey bell!

Okay thanks. I live on the West Coast and have seen something similar - I think they are called Cuties but didn't think they were the same thing. I just wish I could buy a few at the local grocery store.

Here in Florida, Cuties are brand name for a Clementine or mandarin orange. The honey bell is much different. The honey bells tend to be larger in size, and are very juicy! I suggest that when you have the opportunity, you should try the Honey bell! : )

I just googled HoneyBell oranges and notice Harry and David carries them. I have a Harry and David store nearby. I'm going to call them tomorrow to see if they have them. I was able to buy pears from them a few months ago, so maybe I'll be in luck! For some reason I just don't want to order online.

Re: Price Honeybell Auto Delivery

mocha 17 — Fri, 16 Jan 2015 08:11:03 GMT

Hi Ladies,

I am back.

I just got an email from the Q crediting my account for $39.00. I have always been a something is right or something is wrong kind of person and this issue in the beginning was just handled wrong.

Happy it is resolved and it was fun meeting all of you.

Re: Price Honeybell Auto Delivery

ValuSkr — Fri, 16 Jan 2015 10:28:30 GMT

That's good news, thank you for the update. So I guess the original information from CS - that Corporate wouldn't credit your account - was just a misunderstanding?

Re: Price Honeybell Auto Delivery

mocha 17 — Fri, 16 Jan 2015 11:11:14 GMT

Hi ValuSkr,

No, original info from CS was not a misunderstanding, many excuses why the $39 difference but not a misunderstanding.

It took 3 phone calls over the last week to CS including one with a supervisor and 8 or 9 emails today. My last email said to send all of the emails to the President of QVC.

Shoppers at QVC know what auto delivery means and for QVC to charge a different amount for an auto delivery item without notification was a very bad business decision. I sure hope they have changed their policy.

You must be a West Coast lady as you are up late like me.

Take care,

Mocha

Re: Price Honeybell Auto Delivery

debic — Fri, 16 Jan 2015 14:23:26 GMT

That's great it was resolved for you.