topic Re: Harry London confusion in Kitchen

Harry London confusion

mrs clause — Tue, 09 Dec 2014 18:09:29 GMT

Yesterday I called CS never received a notification and item was removed from my order status. CS said orders were cancelled because of the fire. However at 3am I got an email that my order was being shipped! Just got to wait and see!

Re: Harry London confusion

CamdenCat — Tue, 09 Dec 2014 18:24:39 GMT

I checked the status on mine, and it went from Advanced Order to Backorder. I did receive the $10 credit to my account last week. It is confusing to say the least.

Re: Harry London confusion

steiny3844 — Tue, 09 Dec 2014 18:29:46 GMT

My orders went from in process to canceled over night. I hope they are able to bring the same tins back next year. I was hoping, for their sake, that they would be able to fill QVCs orders.

Re: Harry London confusion

yellowkitty — Tue, 09 Dec 2014 19:18:42 GMT

That happened to me this morning also,I'm hoping they will have the Nutcrackers next year.

Re: Harry London confusion

Topaz Gem — Tue, 09 Dec 2014 19:22:18 GMT

I think that they don't know from one minute to the next, exactly which orders will be filled or cancelled. I bet that HL is working round-the-clock to get as many orders out as possible. It is confusing, I agree, but we just have to keep checking our order status which is probably the most accurate source at this point. I'm happy that out of two orders, I will be at least receiving one.

Re: Harry London confusion

Hibi — Wed, 10 Dec 2014 02:04:14 GMT

Mine was cancelled overnight also. I still have one for next week that hasn't been cancelled yet. Will see what happens to that.......

Re: Harry London confusion

mrs clause — Thu, 11 Dec 2014 07:58:30 GMT

My Harry London arrived today! I got the village tins. Everything seems to be ok.

Re: Harry London confusion

Mtnbikegirl — Thu, 11 Dec 2014 08:14:04 GMT

My order for 12/8 still says IN PROCESS...no email-no credit, just confusion....I just hope I don't receive them after Christmas! I received the November shipment. I love the nutcrackers.

Re: Harry London confusion

sunshine45 — Thu, 11 Dec 2014 09:07:47 GMT

i received a letter in the mail today stating that my order was cancelled and that they were giving me a ten dollar credit. up until about a day or so ago it was still saying in process, but now it also says cancelled online.

Re: Harry London confusion

Mominohio — Thu, 11 Dec 2014 16:03:13 GMT

I think what everyone is experiencing is to be expected and unavoidable considering the circumstances. I'm sure that HL is really working hard to get out everything that they can, and doing the best they can to supply what is available.

I understand those who were planning these as gifts or part of your holiday food preps are frustrated. If it were me, I'd not count on getting it and make other arrangements.

I'm sure if you don't want the orders after they have shipped (because you made other plans), Q will refund your money. Especially if you ever received a cancellation notice, then it ships anyway.

I hope the fact that HL couldn't meet these orders doesn't effect their standing with Q and cause them to loose their place with the company. It would be a shame for a great American company to go under or suffer any more loss because Q drops them due to not being able to fill customer orders during this disastrous time for them.

Re: Harry London confusion

sunshine45 — Thu, 11 Dec 2014 17:15:24 GMT

on a side note......fanniemay.com has the harry london chocolates available in some different configurations if you have your heart set on giving this particular brand as gifts.

Re: Harry London confusion

Mtnbikegirl — Thu, 11 Dec 2014 22:26:00 GMT

NO more confusion for me. My Dec 8th shipment was cancelled. I never received an email or a $10 credit. Oh well, it's a shame because I never ordered HL chocolates, and I really was impressed. I'll definitely buy them next year. I realize it's not their fault they couldn't get these out to us.

Re: Harry London confusion

sunshine45 — Thu, 11 Dec 2014 22:43:59 GMT

On 12/11/2014 Mtnbikegirl said:
NO more confusion for me. My Dec 8th shipment was cancelled. I never received an email or a $10 credit. Oh well, it's a shame because I never ordered HL chocolates, and I really was impressed. I'll definitely buy them next year. I realize it's not their fault they couldn't get these out to us.

i never received an email either, but yesterday i did receive a letter of explanation in the mail along with the mention of the $10 credit.

Re: Harry London confusion

chickenbutt — Thu, 11 Dec 2014 22:48:03 GMT

Mgirl - You might want to check your account. The $10 might be sitting there.

Realistically, they didn't owe us anything and the problem that occurred was certainly not the fault of QVC. But I would imagine if they gave $10 to a lot of us, it seems like they would have given it to everybody who had an order. Otherwise, how ever above and beyond the gesture was, it would be pretty unfair.

I hope more people check out the Waggoner brand - same family but WAY better product.

Re: Harry London confusion

cah — Thu, 11 Dec 2014 23:03:15 GMT

I ordered the special yesterday and it showed up when I checked out.

Re: Harry London confusion

beckyb1012 — Thu, 11 Dec 2014 23:11:03 GMT

On 12/11/2014 sunshine45 said:
on a side note......fanniemay.com has the harry london chocolates available in some different configurations if you have your heart set on giving this particular brand as gifts.

Your right. Just two days ago when I checked on the Fannie website Harry London was still down due to the fire while Fannie May was back up and running. Not a big selection but still H. London. Thanks!