topic Re: keurig- water everywhere in Kitchen

keurig- water everywhere

Liz123 — Thu, 02 Oct 2014 19:29:29 GMT

I bought a keurig for work, but it is awful. It leaks water everywhere. Any ideas of what could be wrong? It is brand new from Q.

Re: keurig- water everywhere

bonnielu — Thu, 02 Oct 2014 19:41:25 GMT

Just curious... do you have the new 2.0? Or is it the older version. I have heard some water leaking problems with the latest, greatest version. I am not sold. I want to keep my cups as they are... great sales and do not want to buy into those that are only sold by Keurig at a bigger price tag. I know the fix but I really don't want to cut out labels to affix them on the newer machines. They should have created backwards compatible possibilities.

Re: keurig- water everywhere

Liz123 — Thu, 02 Oct 2014 19:42:29 GMT

It's the K79, so older version. Only had it a month and it's awful.

Re: keurig- water everywhere

bonnielu — Thu, 02 Oct 2014 19:49:23 GMT

Call them immediately (Keurig). Best customer service around. They will send you a new one.

Re: keurig- water everywhere

HonnyBrown — Thu, 02 Oct 2014 19:57:48 GMT

Is the reservoir tight? It's too new for it to have scaled over.

Did you make sure to get all of the tape and papers off of the reservoir? The place on the machine where the reservoir sits?

Re: keurig- water everywhere

Liz123 — Thu, 02 Oct 2014 20:01:03 GMT

We've checked everything. Q was no help. I need to get the serial number when I'm back at work to see if keurig will help. I'll check to see if we missed any tape, still on it. We push the reservoir down, not sure how to make it anymore tight.

Re: keurig- water everywhere

RainyDayGal — Thu, 02 Oct 2014 20:17:52 GMT

I would return it to Q (have them exchange it). Tell them it's deffective so they won't charge you return shipping costs (you can just email them).

Re: keurig- water everywhere

RASHIKE — Sat, 04 Oct 2014 05:21:58 GMT

I hate to say this, but I've come to the conclusion that Keurig is JUNK!!!! I just had my Platinum series die on me. And I have an older one down in the basement that's junk also. Both were de scaled as recommended. And while at Target this afternoon got to talking to another gent, compared notes. He has had nothing but problems also. He went to Bunn, I went back to my French press.

Re: keurig- water everywhere

QMaven — Sat, 04 Oct 2014 05:23:53 GMT

Call customer service and explain the situation. You can return it without paying for return shipping.

Re: keurig- water everywhere

mountaincamper — Sat, 04 Oct 2014 14:09:32 GMT

The Keurig that I have has a fill line (at the top) inside the reservoir as how much water to put in. If you go past the water fill line it will leak. Just a thought.

Re: keurig- water everywhere

Ms X — Sat, 04 Oct 2014 14:41:51 GMT

I will NEVER buy another Keurig. My Keurig stopped working. It would just deposit a few drops in the cup. I guess if I waited all day I'd get a full cup of coffee. I'm back to my Mr. Coffee that cost $10 at a discount store. It is way better!!

Re: keurig- water everywhere

Remee — Sat, 04 Oct 2014 14:47:17 GMT

Did you mail in the warranty when new ? They have excellent customer service, you should at least call them and explain what happened. They may replace it at no charge.

I have two Keurigs, no problems at all, about 4 years old.

Re: keurig- water everywhere

appleseed — Sat, 04 Oct 2014 14:57:56 GMT

The pump stopped working in our first Keurig, too. It just wouldn't pull the water up and into the cup. We are on our second Keurig, and so far so good.

Re: keurig- water everywhere

terrier3 — Sat, 04 Oct 2014 18:28:09 GMT

On 10/4/2014 Remee said:
Did you mail in the warranty when new ? They have excellent customer service, you should at least call them and explain what happened. They may replace it at no charge.

I have two Keurigs, no problems at all, about 4 years old.

You don't need the warranty card. Just tell them you bought it at QVC. They may ask you for the model # too, to make sure it isn't many years old.

Mine was 18 months old and they replaced it FOR FREE...even free shipping!

Re: keurig- water everywhere

Liz123 — Sat, 04 Oct 2014 18:44:51 GMT

Q was no help. They wanted me to mail to big thing back and it would take 2-3 weeks. Keurig was awesome. I found the serial number for them and they have a new one coming already. It's for work, so the one cup feature is really convenient.

Re: keurig- water everywhere

Hippiechic — Mon, 06 Oct 2014 02:37:01 GMT

I had the same thing happen to me with a new Keurig. Just call Keurig with the serial & model # and they will send you a new reservoir. There is a spring at the bottom of it that sits into the holder for it and mine was defective. Tried the new one and no more leaking.. Good Luck with it.

Re: keurig- water everywhere

Ibby114 — Mon, 06 Oct 2014 03:24:56 GMT

I bought my very basic keurig at Kohls, their return policies are so liberal. I figure I'll bring it back there for exchange if/when it dies on me. So far so good, I've had mine for about 6 mos.