topic Re: Q-card was hacked in Kitchen

Q-card was hacked

beckysuea — Mon, 07 Jul 2014 16:59:46 GMT

I just got a call from QVC customer service. I was asked if I was shipping something to this person in SC. I said no and they said somebody had used my account and they will monitor my account for 60 days to make sure it doesn't happen again. I went in and cancelled the order and then went into my address book and found he had put his address as the permanent ship to address so I deleted that.

Re: Q-card was hacked

circles — Mon, 07 Jul 2014 17:12:37 GMT

Thank Goodness the Q was on the ball....I have had my debit card and a credit card (not the Q) hacked...someone ordered something in the United Kingdom...$1000.00 worth...and the other was $400.00 at Walgreens and $90.00 at a supermarket...

I am so happy that was caught and stopped...I just don't understand how our info gets taken by total strangers....

Re: Q-card was hacked

oceantown — Mon, 07 Jul 2014 17:14:43 GMT

Wow. Did you save the name & address so you know who did this to your account?

Did Q advise you to change your password? I think you should definitely change your password and make sure you choose one that is very strong.

Re: Q-card was hacked

Mustang Shar — Mon, 07 Jul 2014 17:16:17 GMT

Were you ever using a Wifi unsecured signal? Wow, scary and good for CS!

Re: Q-card was hacked

Buck-i-Nana — Mon, 07 Jul 2014 17:22:50 GMT

That card can only be used at the Q, so that makes me think that it's the Q that's been hacked! Do you have any other credit cards stored on the Q site to use for purchasing? If so, you need to be watching them as well.

While it sounds wonderful that they are offering to monitor your account for 60 days, the law says if THEY have been hacked they are obligated to provide 1 years worth of free credit monitoring (that's for ALL of your credit cards).

Re: Q-card was hacked

Nightowlz — Mon, 07 Jul 2014 17:24:11 GMT

I have gotten a call like that from 2 different credit cards. I just listened to what they had to say. I told them I was not answering any of their questions because I did not call them & they could be anyone & I would call direct myself to see what was going on. I like that I get notified but you never know who you are talking to. Q would know if someone was using my card as I hardly ever use it. I deleted my other credit card from Q & their card is the only one listed. I do the same with SHQ & HSN only use their cards & their incentives.

Re: Q-card was hacked

NC Bandwagon — Mon, 07 Jul 2014 17:27:15 GMT

Yikes! Good thing the QVC staff caught that.

Re: Q-card was hacked

beckysuea — Mon, 07 Jul 2014 17:27:36 GMT

Yes I changed my password. No I only use the card at home which is plugged directly into the router.

I think I only have the Q-card on the account. It has been so long since it was set up.

What bothered me was him setting himself as the primary and his shipping address as the permanent mail to address.

Re: Q-card was hacked

Nightowlz — Mon, 07 Jul 2014 17:28:36 GMT

On 7/7/2014 oceantown said:
Wow. Did you save the name & address so you know who did this to your account?

Did Q advise you to change your password? I think you should definitely change your password and make sure you choose one that is very strong.

Yes she needs to change her password. They evidently had that or would not have been able to login to place the order. Q must have been hacked.

Re: Q-card was hacked

Ibby114 — Mon, 07 Jul 2014 17:31:36 GMT

A bizarre card to hack- only Q purchases!

Re: Q-card was hacked

ritasNo1Fan — Mon, 07 Jul 2014 17:47:30 GMT

And the perp's name & address are available. Strange crime. Doesn't seem right that a dirty rotten thief would steal a q card account.

Re: Q-card was hacked

Luv_My_Beagle — Mon, 07 Jul 2014 17:56:29 GMT

I agree that someone hacked your QVC account which probably had your Q Card number stored. I just went in and changed my password..

Re: Q-card was hacked

beckysuea — Mon, 07 Jul 2014 17:57:44 GMT

That is what I thought too. I even google mapped the address and it looks like a new townhome.

They were getting some sort of juice extractor.

Re: Q-card was hacked

oceantown — Mon, 07 Jul 2014 18:08:08 GMT

On 7/7/2014 beckysuea said:
Yes I changed my password. No I only use the card at home which is plugged directly into the router.

I think I only have the Q-card on the account. It has been so long since it was set up.

What bothered me was him setting himself as the primary and his shipping address as the permanent mail to address.

It is really necessary to know how to choose a strong password. There are excellent tips on-line. Some of the tips I have read: It should be many digits long, have numbers & letters, both upper & lowercase letters, no words from the dictionary, special characters if possible.

You should definitely check your account, and you can check to see which credit cards are saved. If you don't use your account often, you may want to delete your credit card from your account. If you make a purchase, just add your credit card back.

Re: Q-card was hacked

chrystaltree — Mon, 07 Jul 2014 18:36:02 GMT

So, he's savvy enough to hack into a Q card, of all things. But leaves his real address. Did you call the police?

Re: Q-card was hacked

beckysuea — Mon, 07 Jul 2014 18:53:14 GMT

Nope. I am hoping it was a mistake.

I checked the credit cards and the QVC is the only card on there.

and I was checking around to see if anything else was charged and I saw some 3-skillets that I wanted so I ordered them.

Re: Q-card was hacked

oceantown — Mon, 07 Jul 2014 18:57:14 GMT

How could this be a mistake?

Re: Q-card was hacked

Classique — Mon, 07 Jul 2014 19:53:44 GMT

Well considering how they are now so closely affiliating themselves with FACEBOOK, this does not surprise me one bit.

Facebook has had similar issues and just last week, another scandal was exposed. It involved a study they did using members information without their knowledge or permission!

Why are all these hosts, and QVC wanting to push FACEBOOK so much?

I wonder what would happen if NOBODY ordered anything for say even one day or two days? Maybe QVC management would take complaints seriously and stop the nonsense.

Have you noticed the "sound effects" these hosts make now...annoying to the max and it is about something sold out like "oh, oh".

Re: Q-card was hacked

Classique — Mon, 07 Jul 2014 19:56:49 GMT

On 7/7/2014 beckysuea said:
That is what I thought too. I even google mapped the address and it looks like a new townhome.

They were getting some sort of juice extractor.

Sounds like an inside job to me!

The address doesn't mean anything when you think about it especially if it was an employee. They could just use the address of a friend or relative to have the item sent to and then have that person remail it to them or hand it over at their earliest convenience.

Re: Q-card was hacked

Classique — Mon, 07 Jul 2014 20:05:35 GMT

DO NOT GO TO THEIR FACEBOOK PAGES! Or if you do, DO NOT COMMENT or "LIKE" as imo that gives them access to all of the information you have on your page, if you have one.

I've noticed they seem to be having lots of problems with their website accout link. I've had to call customer service several times as I can't check in with my password. In order to correct it, the rep asked me for my PIN and then my password which I thought was rather odd.

I monitor all my accounts very closely and bought one of those HALO wallets and a couple of the travel purses with the RFID protection. I began using one of the purses to "practice" with and find it is pretty handy. One of them included another wallet so I'm just going to be safe and use those wallets from now on regardless of what kind of bag I'm carrying.