topic Re: OVEN GLOVE RECALL in Kitchen

OVEN GLOVE RECALL

Suzy Q from PA — Tue, 10 Dec 2024 22:13:45 GMT

Anyone else confused about how to claim refund for recalled oven gloves. Started the recall and hit a roadblock when I had to line up, label and photograph gloves. Too many hoops to jump through !

Re: OVEN GLOVE RECALL

lenapecci — Tue, 10 Dec 2024 22:21:32 GMT

Don't click on the link provided in the email. I did and I got a trojan horse! It has taken me hours to remove it.

I am quite mad at myself. I know better.

Re: OVEN GLOVE RECALL

Winkk — Tue, 10 Dec 2024 22:23:28 GMT

I agree. I followed the directions and got a recall number. But, then I had to take a picture of the gloves with the recall number written on them. When I went back in, it said my recall number was not valid. The computer gave me a different recall number.

I submitted what I had but I'm betting I won't get a refund because of dual recall numbers. They certainly don't make it easy.

Re: OVEN GLOVE RECALL

on the bay — Tue, 10 Dec 2024 22:31:10 GMT

What a convoluted mess!

In other words, I'm sure they are hoping they will not have many to issue a refund to!

Re: OVEN GLOVE RECALL

Laura14 — Tue, 10 Dec 2024 22:40:49 GMT

It's not that horrible.

Make sure you have your proof of purchase ready to photograph (easily accessed in your QVC account) and all of the gloves to be claimed.

Once you enter your info, you just have to write 'recall' on the glove tag and the recall number they issue you while you step through the instructions.

It took me a few minutes to snap two pictures and label the gloves and I was done.

Re: OVEN GLOVE RECALL

Nightowlz — Tue, 10 Dec 2024 22:48:09 GMT

I had a return something some place where they wanted me to send a video from my phone. I tried to do that but it was too large so I had to figure out how to make it smaller. I finally figured that out. Now they wanted me to upload it using Facebook or the Cloud. I told them I didn't use either. LOL!!!

Is this the future?

Re: OVEN GLOVE RECALL

Suzy Q from PA — Tue, 10 Dec 2024 23:21:02 GMT

Fine if you have one pair. I have many for each season...stored with other seasonal decor. The Q knows what I have ordered...they can easily issue the refunds without all the labels, pix , etc. I don't think they really care to issue refunds !!!

Re: OVEN GLOVE RECAL

Q-Checker — Wed, 11 Dec 2024 17:34:44 GMT

Temptations should hang their heads in shame -- both for irresponsibly selling a product that was dangerous and making a convoluted mess of the Refund process. Not to mention that they, along with QVC, presumably could have accessed purchaser names to notify them of the potential danger of using the gloves. I learned about the Recall from these forums and then Googled for more information. I later learned that there was supposedly some kind of notice on the first page of the QVC web site, which I never saw. One even wonders if the gloves were tested before they were marketed?

The Rep at Temptations CS continued to ignore me when I repeatedly told her that I did not have a Smart Phone to take a picture to even start the return process. As she babbled on and on, I got angry -- and she stopped ignoring what I said by hanging up on me.

And now for the bright side ... I then called QVC and the kind CS Rep told me I could return the unused gloves for a refund (they were to be a Christmas gift ) but to do so in the near future. She topped it off her kindness and efficiency by saying she would send me a return label.

Of course, I would never buy from Temptations again and suggest that others think long and hard before they do. Remember all of the reports of Temptations dishes cracking and baking in the oven? This company seems to be trying to lose customers -- and they assuredly will in my opinion.

Re: OVEN GLOVE RECALL

RespectLife — Wed, 11 Dec 2024 14:10:35 GMT

@Laura14 wrote:
It's not that horrible.

Make sure you have your proof of purchase ready to photograph (easily accessed in your QVC account) and all of the gloves to be claimed.

Once you enter your info, you just have to write 'recall' on the glove tag and the recall number they issue you while you step through the instructions.

It took me a few minutes to snap two pictures and label the gloves and I was done.

@Laura14

Totally disagree....Not really easy at all.....I have a house full of Temp-tations....and NONE of my purchases came up in my order history no matter how I searched.

Besides, you do NOT need a receipt unless you are claiming a refund on over 10 (TEN) glove sets.

Not everyone has the knowledge of taking pictures, transferring to a computer, converting the file to a j.peg which is all they will accept (NOT PDF which is more common)...then uploading......THEN writing on them (took 5 tries to get a perm marker that would be legible)...take another picture, send to computer.....convert to j.peg

and upload AGAIN!

Good for you if you find all that easy, but MANY people will not.

QVC has record of who purchased.....refunds should just be given without that lengthy procedure.

Re: OVEN GLOVE RECALL

Laura14 — Wed, 11 Dec 2024 15:31:24 GMT

@RespectLife That was not my experience. Most people will do this on a mobile device like an iPad or mobile phone and it could not have been easier if you do it that way.

For anyone looking to submit:

1. To find the recall site, go to the QVC home page, scroll all the way down to Product recalls and click through the glove link.

2. Complete the online form with your personal information.

3. Hit the upload button. It will automatically turn on your camera and you just snap a picture of your purchase order(s).

To find your purchase orders, they are easily found by typing the word "gloves" in the search bar when you go to My Account and search through your order statuses.

It is not required if less than 11 gloves, but they will possibly give you a higher refund with proof of purchase.

4. Label your gloves with the word "recall" and your recall number that generates automatically while you follow the steps above. They also show you a picture of exactly how to do it.

5. Hit a second upload button which activates your camera again on your mobile device, snap a picture of labeled gloves in one shot and you're done.

There was no converting from one device to another.

If you do it with a mobile device like a cellphone or I used my iPad, it's as simple as filling out a form, labeling your gloves as directed, and taking two pictures.

Re: OVEN GLOVE RECALL

Ruby Slippers — Wed, 11 Dec 2024 18:32:13 GMT

This recall is a me/ss! We should just get a refund or credit via QVC site! I still can figure how to upload photos back paid of gloves is at my nieces. Gonna spend the holiday attempting to do this. I feel sorry for the elderly or people with computer issues who find this difficult, including myself!

Re: OVEN GLOVE RECALL

RespectLife — Wed, 11 Dec 2024 18:47:05 GMT

@Laura14

Many people do not use their phones that way. I don't.

I also don't have a tablet and would never attempt to do all this on my Kindle.

We can't all afford Ipads. The cost makes it a luxury item for many of us.

You are making the assumption that the 'average' QVC customer is tech savvy. By reading these boards, I tend to think not. How many say they don't even have a printer??

Not every one has embraced all the new technology available to us.

The whole procedure is designed with the anticipation that many will not bother when they see all the hoops we have to jump through.

Re: OVEN GLOVE RECALL

Laura14 — Wed, 11 Dec 2024 19:11:17 GMT

@RespectLife Almost every person I know has a smart phone of some kind even if you have a tracfone which I do.

If you don't have a cell phone with camera capabilities you are well behind the times as is the person who chooses to ride to the market in a horse and buggy. Doable yes, but it'll take a while and you can't complain if that's your choice not to upgrade your skills and experience.

Both a smart phone and/or a cheap tablet can be had for about $30-$50 from Walmart and/or Amazon. Neither is a luxury item these days. They are certainly less expensive than any computer.

And not that it's anyone's business, but my Ipad was a Christmas gift bought many years ago. It's version 6. I think they are up to version 11 these days.

Life can be tough, but in this recall request, it's only as tough as you choose to make it.

Worst case scenario, ask someone to help you if you don't have a current device. Most people will be happy to oblige.

Re: OVEN GLOVE RECALL

RespectLife — Wed, 11 Dec 2024 20:46:56 GMT

@Laura14

You may be misunderstanding....Possibly did Not read my posts thoroughly.

I do have a smart phone.

I DO know how to take pictures, upload, convert etc.

I DID accomplish the task.

I do Not need any help, thank you.

However, the majority of my family that are of the QVC shopping age, do not know how to do all that.

I have 4 QVC friends that said forget it, not doing all that.....

A great many QVC customers of the 'Age of Possibility' will not find it easy to do at all.

It is a MULTI step process to get this done.

My point is:

QVC knows who purchased. A simpler process would have been MUCH more customer friendly.

Again, kudos to you that you didn't find it difficult but Pls. be more considerate to those who do not have tech abilities.

Re: OVEN GLOVE RECALL

Laura14 — Wed, 11 Dec 2024 21:45:09 GMT

@RespectLife I've throughly read your posts and you've read mine. We get each other's points. I truly hope you have a better evening.

Re: OVEN GLOVE RECALL

MARJIM — Tue, 17 Dec 2024 17:45:15 GMT

RIDICULOUS!!! SURELY THEY WILL BE SUCCESSFUL IN NOT GIVING CUSTOMERS WITH PROVEN ORDERS ON LINE A REFUND.

LAST OF MY PURCHASES FROM QVC. THEIR PRODUCTS ARE NO

BARGAIN ANYWAY!!

HAPPY NEW YEAR FROM A NO-MORE PURCHASING CUSTOMER.

Re: OVEN GLOVE RECALL

RetRN — Wed, 18 Dec 2024 13:34:23 GMT

No one should have to jump through hoops to get a refund that they are entitled to.

And no, not everyone is computer savvy and able to do what is being asked of them. And, more importantly they should not be shamed by others.

Re: OVEN GLOVE RECALL

gardenman — Wed, 18 Dec 2024 14:37:48 GMT

Most recalls for products are a pain. They typically want you to disable the product in some manner and provide loads of proof that you bought it. Anything electronic they typically want you to cut off the cord and send it back, if not have you return the whole product. They almost never make it easy to comply with a recall.

Amazon recalled a power bank a few years back and made it very easy. They just credited my account for it right away and even sent the prepaid box to ship it back.

Re: OVEN GLOVE RECALL

Tissyanne — Thu, 19 Dec 2024 22:02:42 GMT

I have two sets of the Temptations gloves, and won't bother with the recall. The gloves have never given me a problem, and the writing on the gloves to apply for the refund ruins the gloves. That is, of course, the point.

The bigger issue for me is the most recent set of four glasses that were sold with the Thanks and giving pattern. Two of these have broken in my hands while washing them.

They are not dishwasher friendly. I have now thrown the other two glasses away. These glasses are dangerous.

Re: OVEN GLOVE RECALL

Q-Checker — Tue, 24 Dec 2024 18:56:25 GMT

A Temptations "success story" : I do not have the capacity to take a picture of the dangerous gloves. After contacting Temptations with no resolution (see previous post), I contacted a QVC CS rep and, later, the Social Team (multiple times) and was able to return the dangerous unused gloves, in the usual way that return items are handled, and get a refund! All this for a relatively inexpensive item.

I really appreciate the Social Team but certainly would never purchase from Temptations again. With the dangerous glove issue and all of the reports of faulty dangerous bakeware, one wonders how Temptations stays in business and why QVC continues to carry their dangerous products. Something is seriously awry here. I persisted based on the principle that a business should respect its customers and not make them jump through hoops for what should be an ordinary business transaction, one that is respectful of its customers and maintaining the business and trust of those customers