topic Re: KitchenAid 13 cup food processor issues in Kitchen

KitchenAid 13 cup food processor issues

Whitney400 — Fri, 13 Oct 2023 22:48:46 GMT

I ordered the KitchenAid 13 cup food processor with the dicing kit in 2021, Model KFP1320AC from QVC. I have been waiting for a replacement for the work bowl cover with pushers since August 2023. It unfortunately fell on the floor and broke. My machine is out of warranty and cannot be used since the lock fell off. I have been in touch with KitchenAid via phone and email since August 8, when I placed the order for both parts of the work bowl. I received the bottom part on 8/19 but am still waiting for the top. Every time I call or email, I am told that the part is on backorder. I was told when I initially placed the order that I would get both parts within 4-6 weeks. It is now week 11 and I get nothing but apologies for the delay. I have also found something else that is interesting. There are a lot of the 13 cup food processors available through numerous outlets, but they are all Model #KFP1318, which means they were produced in 2018, not in 2020 as mine was. I do not know if the parts for the KFP1318 are compatible with the KFP1320. The KFP1320 model is nowhere to be found. I emailed the corporate offices of Whirlpool/KitchenAid describing my experience and frustration in trying to obtain the part that I need and have not heard back from anyone. Was the KFP1320 model made exclusively for QVC? If the KFP1320 model was available, I would purchase another one just to be able to use it and keep the additional unit as a backup. Can QVC do anything about this? Will the KFP1320 be offered again as a TSV anytime soon? I would appreciate your thoughts on this.

Re: KitchenAid 13 cup food processor issues

fthunt — Fri, 13 Oct 2023 23:18:35 GMT

If it's something you need.......I would give up chasing parts & just buy a new machine, Toss the broken one and move on,

Re: KitchenAid 13 cup food processor issues

new nickname 4 — Fri, 13 Oct 2023 23:29:22 GMT

@Whitney400 Do you have a small appliance store or repair shop close to you? The manual suggests that 1317, 1318, 1319 and 1320 are the same series. Maybe check online at some small appliance repair shops and ask if they have something that fits.

Re: KitchenAid 13 cup food processor issues

ECBG — Sat, 14 Oct 2023 00:06:00 GMT

To ask CS you need to go under CS. They don't read forums.

Re: KitchenAid 13 cup food processor issues

Etoile308 — Sat, 14 Oct 2023 00:09:48 GMT

Paragraphs make reading a post so much easier.

If you know the number of the part you need I would start looking on eBay. Or look online or at thrift or consignment stores for a KA processor.

Re: KitchenAid 13 cup food processor issues

Whitney400 — Sat, 14 Oct 2023 00:55:55 GMT

As I said, the only models available on line and from KitchenAid are from 2018. The 2020 model is no where to be found. Why would I want to buy an older model? I sent the same message to QVC using their feedback form. Let's hope I hear something.

Re: KitchenAid 13 cup food processor issues

Whitney400 — Sat, 14 Oct 2023 01:00:31 GMT

Great suggestion. Thank you!

Re: KitchenAid 13 cup food processor issues

SEGardener — Sat, 14 Oct 2023 04:42:20 GMT

@Whitney400 wrote:
As I said, the only models available on line and from KitchenAid are from 2018. The 2020 model is no where to be found. Why would I want to buy an older model? I sent the same message to QVC using their feedback form. Let's hope I hear something.

I also bought the 13 cup Kitchen Aid processor with dicing option. I believe that was a specific model for QVC. They often create a new model number because of all the colors QVC requests. Go online and Google parts list for the 2018 model and look for the part you need. The parts list will show pictures of all the parts. Then I would take that part number and Google it to find replacement parts companies that you could buy from.

Re: KitchenAid 13 cup food processor issues

gardenman — Sat, 14 Oct 2023 12:28:00 GMT

The same item will often be sold under different model numbers by different retailers. That's often because they add something slightly different to one than the other. An extra blade, a recipe book, something different, but the machine is still typically the same. I'd recommend taking a tape measure to a nearby store that sells Kitchenaid food processors and measure the lids there to see if one would fit your machine and if it would, use that model number and see if Kitchenaid has them in stock.

Re: KitchenAid 13 cup food processor issues

Othereeeen — Sat, 14 Oct 2023 17:12:43 GMT

@Whitney400

Try the site AppliancePartsPros DOT COM (Spelled out cause they don't allow links!!!)

I put in your model number ( the number in your post) and it appears the manufacturer ( whirlpool) no longer makes that part-it's unavailable.

They still make the pusher, just not the lid.

No luck on E-bay either.

Hope this helps....!

KFP 1320 - thanks for all your suggestions

Whitney400 — Sun, 22 Oct 2023 22:32:53 GMT

I just want to take a minute to thank everyone for their assistance in helping me locate the part that I need for the KFP1320. QVC has informed me that this model is no longer being produced by KitchenAid. I have found a KFP1319 on KA's website which I will most likely order. Thank you all!

Re: KFP 1320 - thanks for all your suggestions

AbleBakerCharlie — Thu, 09 Nov 2023 04:01:41 GMT

Whitney400 - I just wanted to tell you that I am having a simlar issue! I damaged my work bowl and lid on the same processer (1320). I have been waiting almost 2 months for a replacement lid.

When Kitchenaid didn't respond to my online followup, I called today. The rep said the lid is still out of stock; she also said this processor is still being manufactured....maybe as a different model # since the 1320 was for QVC?

For what it is worth, on the KA site, it lists model 1318 (no dicing kit) and 1319 (dicing kit) and they appear to me to be the same as 1320. If you lookup 1319 or 1318 on the KA site, and look for the owner's manual, there is a comparison chart on page 3, the difference in 1318, 1319 and 1320 appears to be that 1320 has a French fry disk.

Re: KFP 1320 - thanks for all your suggestions

Whitney400 — Thu, 09 Nov 2023 18:15:50 GMT

Bingo! You have clearly identified the differences between the 1318, 1319 and 1320 (included the french fries disc). I bought the 1319 with the dicing kit and am keeping the 1320 as a spare. The booklet that came with it lists all 3 of these models and it appears that all the accessories are interchangeable between models. I called KA to find out the status of the workbowl cover that I have been waiting for since August and it is still out of stock. I cancelled the order. Hope you have better luck.