topic Re: ALDI - Poor customer seOurrvice in Kitchen

ALDI - Poor customer seOurrvice

WORKING GAL — Fri, 08 Sep 2023 21:29:05 GMT

Our local Aldi store has an ongoing issue with not having items that are listed in their weekly ad. I tried contacting their corporate website and was able to do a live chat. I explained the issue twice and was told she would connect me to a secure site to ask the question and would charge me $5.00 which supposedly is refundable to see if she could help me. Can you believe this? You cannot contact any of their stores by phone (no phone #). I will not give them any money even if it is refundable just to get an answer to my question of their poor stock availability. Anyone else have stock issues with Aldi?

Re: ALDI - Poor customer seOurrvice

Teddixat — Fri, 08 Sep 2023 21:54:59 GMT

@WORKING GAL not questioning your experience but charging you $5 to discuss an issue on a secure website sounds strange, I don't know where you live, but we have many Aldi's in SoCal. There are a very different kind of grocery store and their availability of certain items does vary from store to store.

Re: ALDI - Poor customer seOurrvice

shoesnbags — Fri, 08 Sep 2023 22:05:01 GMT

@WORKING GAL wrote:
Our local Aldi store has an ongoing issue with not having items that are listed in their weekly ad. I tried contacting their corporate website and was able to do a live chat. I explained the issue twice and was told she would connect me to a secure site to ask the question and would charge me $5.00 which supposedly is refundable to see if she could help me. Can you believe this? You cannot contact any of their stores by phone (no phone #). I will not give them any money even if it is refundable just to get an answer to my question of their poor stock availability. Anyone else have stock issues with Aldi?

@WORKING GAL

That sounds really hinky. Are you sure that you were actually talking to Aldi? I ask that because there is an issue with dupes for large corporate websites that come up when you Google them.

A couple of years ago my husband's employee Googled for a number and thought she was speaking to Quickbooks (business accounting) customer help line. It was a scam listing on Google and they talked her into letting them into the computer remotely to "fix" the real problem we were having. It was a big mess to deal with because these crooks now had access to financial data for the company.

It doesn't seem as if a legitimate company would expect you to pay $5 to have a question answered. And how would they charge you? By having you give them your CC number? Red flag.

Re: ALDI - Poor customer seOurrvice

WORKING GAL — Fri, 08 Sep 2023 22:07:51 GMT

@Teddixat- 'I am in Simi Valley and we have 2 Aldi stores. We shop there weekly and am well aware of their policies. they do not offer rain checks as other stores do. You cannot contact them by phone and all the mgr. says is that it didn't come in. Charging $5.00 for customer service sounded very strange to me also when I did a live chat with corporate. This is an ongoing issue with different products frequently. We like the store and will continue to shop but in my opinion their customer service policies are not in line with other stores. I will not give them any $ for their poor stock availability.

Re: ALDI - Poor customer seOurrvice

WORKING GAL — Fri, 08 Sep 2023 22:10:11 GMT

@shoesnbags- I was on the Aldi corporate website which featured their logo and I believe it was legit. Maaybe in germany they do things like that but not here in the U.S.

Re: ALDI - Poor customer seOurrvice

Kachina624 — Fri, 08 Sep 2023 22:21:06 GMT

@WORKING GAL. Here's what happened in Texas years ago. Walgreen's was famous for advertising nice "specials" in the Sunday ad supplements, but when you got to the store as soon as it opened, the item was not there. They did, however, have similar items at higher prices.

Seems the state attorney general's office had many such complaints so they filed suit against them and won in court. All the AG offices have a consumer fraud division, and this was the classic bait and switch scheme.

My advice would be for you to take your complaint to your state's AG officel. If Aldis ever lands in NM, I'll make sure to avoid them like the plague.

They win the Razzie for poor CS for 2023.

Re: ALDI - Poor customer seOurrvice

elated — Fri, 08 Sep 2023 22:20:22 GMT

The store I go to is always stocked. In fact, one time I couldn't find lemons at Kroger or Walmart and found them at Aldi. When I told the cashier, he said they had plenty on hand. I think Aldi is less expensive than most grocery stores because they are limited in items. I can't believe how much I get for my money.

In fact , Aldi is buying Winn-Dixie and Harvey's supermarkets. They must be doing well.

Re: ALDI - Poor customer seOurrvice

Tori3569 — Fri, 08 Sep 2023 22:42:41 GMT

We've had an Aldi here in NYC for over 10 years now. My Dad used to love going there, but we don't go there much now.

The limited availability has always been a thing for them and nothing new as far as I know. Their weekly ads highlight the Aldi Finds. They explain the limited time for these Aldi Finds on their website. Here's a screenshot.

Re: ALDI - Poor customer seOurrvice

jannabelle1 — Fri, 08 Sep 2023 22:52:27 GMT

I've found items from time to time that are in Aldi's weekly ads but not available when I get to the store. I don't get upset at them for it because I know they get limited amounts of some items. I still almost always find what I need and save a lot of money. The issue of the $5 charge to talk to someone is definitely strange and I don't understand that....I'd probably chalk it up to some new and young employee who didn't know what the heck he was talking about and let it go. Would I get so upset that I'd contact our state's AG? No ... Aldi's is not known to bait and switch....that would be a pretty serious charge and you would definitely need some good information to back up that claim!

Re: ALDI - Poor customer seOurrvice

4kitties — Fri, 08 Sep 2023 22:59:54 GMT

That $5.00 charge sounds very strange. I have never had to call Aldi, so I have no experience with their customer service in that manner.

But I do shop there weekly and I love my store. It is immaculately clean, well stocked and the employees are very nice. Now if you are looking for their merchandise, they do not have a big supply of that. The non grocery items they sell in the middle of the store can go quickly. If there is ever something I truly want I make sure to be there on Wednesday morning, before they run out.

Re: ALDI - Poor customer seOurrvice

kitcat51 — Fri, 08 Sep 2023 22:59:57 GMT

There's an older small Aldi near my home & a new large Aldi in another town that's a 40 minute drive...I know my chances of finding the items I always buy & the limited supply items in the guilty pleasure isle is better there. Anyway, it's clearly stated on the website & in the weekly flyer that all items aren't available at all stores & may not be available at all due to supply issues. I enjoy shopping at Aldi, it's not bait & switch store....it's quality items at a great price & a treasure hunt too.

Re: ALDI - Poor customer seOurrvice

ValuSkr — Fri, 08 Sep 2023 23:26:05 GMT

You should go to the Aldi's website, "Contact Us," then "Email Us." It's free! No $5.00!

Re: ALDI - Poor customer seOurrvice

Jaspertimes — Fri, 08 Sep 2023 23:43:01 GMT

The Finds are stocked on Wednesday. You have to be there at opening if there's something you really want. There are always a lot of people that beeline to that aisle or aisles and the popular items go quickly

Re: ALDI - Poor customer seOurrvice

Kachina624 — Fri, 08 Sep 2023 23:59:10 GMT

Heavens forbid you should injure yourself in one of their stores or become ill after eating a tainted food item or have another serious grievance. I bet your attorney could get through to them FREE.

Re: ALDI - Poor customer seOurrvice

Tori3569 — Sat, 09 Sep 2023 00:07:08 GMT

Also

Re: ALDI - Poor customer seOurrvice

Etoile308 — Sat, 09 Sep 2023 00:12:00 GMT

There is better availability at different stores. I noticed at one of the stores by me had cuts of meat featured in the ad available the day before the sale. Don't know if it's true for other items. I don't usually shop things in their ads.

Aldi does have a presence on different social media platforms. Could you contact them on Facebook?

Re: ALDI - Poor customer seOurrvice

AuntG — Sat, 09 Sep 2023 00:48:12 GMT

I have not had an issue with items in the sale ads not being stocked. They were out of queso dip for about three weeks this summer but now that is back in stock.

Re: ALDI - Poor customer seOurrvice

spumoni99 — Sat, 09 Sep 2023 02:30:47 GMT

That is a new scam I found, if you do a google search for a company a bogus company comes up first and makes their website look like the legitimate one, be careful! Its a good idea to look at the IP address.

Re: ALDI - Poor customer seOurrvice

Tori3569 — Sat, 09 Sep 2023 16:23:30 GMT

@spumoni99 wrote:
That is a new scam I found, if you do a google search for a company a bogus company comes up first and makes their website look like the legitimate one, be careful! Its a good idea to look at the IP address.

Exactly!

Re: ALDI - Poor customer seOurrvice

Melzie — Sat, 09 Sep 2023 18:47:20 GMT

It sound like you may have been talking to a BOT who did not understand your question. AT&T and T-Mobile will charge you $5.00 if you want to talk to a person to pay a bill instead of doing it on line. Maybe Aldi has a similar policy to cut down on having to pay customer service people to answer questions and want you to go on line, which is not always helpful.

The other day, as an executor of a will, I called a place trying to find out what they needed and where I had to call to notify them of a death and went through a verification process, twice. Name, address, phone, SSN, DOB, mother's maiden name, how many toes do I have on my left foot, etc. The BOT said, "thank you, we are having a heavy call volume day and your call will be answered in the order it was received so please hold." CLICK....hung up on me. Twice! I share your frustration! Sadly, it seems to be the way of the world these days.