topic Re: David's Cookies in Kitchen

David's Cookies

kipper — Thu, 18 May 2023 14:11:05 GMT

I received my replacement cookies yesteray, one thing, there was no dry ice to keep them frozen, or at leasst cold...When I opened one of the boxes of cookies, they were all in a big mushy mess and no way to separate them...it was like a big blob, customer service was great and issued a refund, which I appreciate...

I would suggest in these hotter times they would add extra dry ice or ship them overnite to assure this doesnt happen, I won't be ordering anything that comes frozen in the summer months for this reason alone...

Re: David's Cookies

kipper — Thu, 18 May 2023 14:12:08 GMT

Sorry for the typos...

Re: David's Cookies

Chessa35 — Thu, 18 May 2023 14:27:48 GMT

I've ordered items from other places in the summer that need to be frozen , and they arrived in perfect condition. The only reason yours arrived in that condition was because QVC didn't package it properly.

Re: David's Cookies

millieshops — Thu, 18 May 2023 14:34:23 GMT

@kipper I buy frozen locally - final choices of any shopping trip. Even then, the safety of those cases isn't guaranteed.

Some shoppers obviously never lived with my mother who used to call from wherever she was in the house "Don't stand there with the refrigerator door open!"

Re: David's Cookies

Puppy Lips — Thu, 18 May 2023 14:59:54 GMT

I got my delivery of David's cookies yesterday. There was dry ice in there, but it was almost gone. Guess I better check to see what the contents looks like.

Re: David's Cookies

colleena — Thu, 18 May 2023 15:07:47 GMT

@Chessa35 Last I knew David's Cookies ships these cookies from their facilities so should know what they're doing - sounds like they screwed up.

Re: David's Cookies

Kachina624 — Thu, 18 May 2023 17:38:48 GMT

@Chessa35 wrote:
I've ordered items from other places in the summer that need to be frozen , and they arrived in perfect condition. The only reason yours arrived in that condition was because QVC didn't package it properly.

@Chessa35 All food items,are shipped by vendors. QVC doesn't ship a single one.

Re: David's Cookies

RespectLife — Thu, 18 May 2023 18:33:47 GMT

@colleena wrote:
@Chessa35 Last I knew David's Cookies ships these cookies from their facilities so should know what they're doing - sounds like they screwed up.

@colleena

I agree...issue is w/ David's not packaging well, NOT QVC.

Thank goodness for easy food refunds!

Re: David's Cookies

SamBrown — Thu, 18 May 2023 19:47:26 GMT

@kipper wrote:
I received my replacement cookies yesteray, one thing, there was no dry ice to keep them frozen, or at leasst cold...When I opened one of the boxes of cookies, they were all in a big mushy mess and no way to separate them...it was like a big blob, customer service was great and issued a refund, which I appreciate...
I would suggest in these hotter times they would add extra dry ice or ship them overnite to assure this doesnt happen, I won't be ordering anything that comes frozen in the summer months for this reason alone...

@kipper I would have loved to see a photo of this "big blob".

Re: David's Cookies

Chessa35 — Thu, 18 May 2023 20:44:20 GMT

@Kachina624 : It's interesting you say that it's not QVC' s responsibility. I had ordered an item from Beekman and it arrived leaking . This happened on two occasions. I contacted Beekman and told them about it . They told me I had to contact QVC ,not them . Apparently they thought it was QVC's problem .

Re: David's Cookies

cjm61 — Thu, 18 May 2023 22:32:56 GMT

@Chessa35 I believe they told you that in order for you to receive a refund. What @Kachina624 was stating, I believe, is all food orders come directly from the vendors warehouse or kitchen. They don't ship the food items to QVC then have them ship out. There are also a few companies that ship directly that are non-perishable items like Lug.

I do believe it's good to notify the shipper though, like Beekman, so they are aware of the leakage problem. But again, you have to go through QVC for replacement or refund.

Re: David's Cookies

Chessa35 — Thu, 18 May 2023 22:41:19 GMT

@cjm61 : I understand what you are saying about where to get refunds . My issue was the condition of my product when it arrived , not the refund . I wanted the company to be aware of this problem so it could be fixed . If it had happened to me ; it could have happened to others . It was stated that it came from the vendors so QVC was not responsible . Beekman felt differently . I was simply stating my experience .

Re: David's Cookies

Luvsmyfam — Fri, 19 May 2023 00:40:37 GMT

@kipperI ve never tried Davids cookies,but I have bought frozen cookies from Jewel,and they were wonderful and probably alot less pricey

Re: David's Cookies

Kachina624 — Fri, 19 May 2023 03:04:11 GMT

@Chessa35 I have no idea who ships Beekman since I never buy it. They may be correct. We were speaking of food and QVC ships no food.

Sounds like maybe the manufacturer wasn't tightening the lids in your case.

Re: David's Cookies

MsJr — Wed, 04 Oct 2023 15:23:59 GMT

Just received a shipment of David's cookies and were mush!!!, no dry ice and had to call Customer Service, no more available, was told so had to have refund. Why does the company ship with not enough dry ice to do a 2 day shipment? Also I had an order from August that was never filled. Why does the company let you order then they don't produce? For all the QVC customers that this happens to we should get a credit to our accounts. This company does not make me happy, why should I not cancel my auto shipments of two future orders?

Re: David's Cookies

crazy4bears — Thu, 12 Oct 2023 03:10:38 GMT

@MsJr , same happened to me TWICE. This is the last order I recevied last week. I did chat with CS and was refunded. I also called David's Cookies since no one would reply to my email that I sent them with pictures.

The lady did see my email as we were talking and she saw the pictures and told me that she would send to the appropriate person there at David's.

I really liked the cookies but I can't make myself to try and order them again.