topic Re: Keurig k supreme problem in Kitchen

Keurig k supreme problem

goldensrbest — Sun, 28 Aug 2022 13:35:30 GMT

Did not buy from qvc,but i descaled it yesterday, bought late last year,under 1 yr.old,it stopped working while going through process of descaling, read on line this is a big problem with them,any one had this problem?

Re: Keurig k supreme problem

Loveac — Sun, 28 Aug 2022 13:48:33 GMT

Same thing happened to me during descaling. I contacted Keurig and was sent a new machine. Sorry you had the same happen to you.

Re: Keurig k supreme problem

781Florist — Sun, 28 Aug 2022 13:52:51 GMT

I descaled my machine about 8 months ago and the descale light has just appeared again. When I did mine I used the "official" Keurig descaling solution and followed the instructions to the letter. After I was all done the descaling light was still blinking and nothing would make it go off. I called Keurig customer service and a very patient woman walked me through the entire process again. Still blinking. Once we had exhausted all our options she asked me for my machine's serial # and where I bought it. Although it was 1 month out of warranty she sent me a brand new machine. I asked if in the interim I would still be able to safely use it and she said yes. I made a cup of coffee and the light immediately went out. I am still using that machine and my free replacement is waiting in the closet for it's day in the sun. Moral of the story? Call Keurig customer service directly! They are (or were for me) outstanding and they stand by their product. Good luck to you! .....and to me as I try the procedure again!

Re: Keurig k supreme problem

millieshops — Sun, 28 Aug 2022 13:55:41 GMT

Add my vote for calling Keurig. When I had a stupid user problem, CS walked me through the solution very patiently. The one lesson I learned then is that you have to do every step in order for the machine to work!

I just had a failure of a 20-year old mini Keurig. I didn't even bother calling - found a great sale on a new mini- and would you believe, it wouldn't work because twice I wasn't doing exactly what the directions meant. Works perfectly now.

Re: Keurig k supreme problem

sarahpanda — Sun, 28 Aug 2022 14:02:04 GMT

I descaled mine in the past - had to end up buying a new one.

Re: Keurig k supreme problem

goldensrbest — Sun, 28 Aug 2022 14:34:24 GMT

Been trying to call this morning,may i ask what number you called? Got a person that did not speak clear english,will try again.

Re: Keurig k supreme problem

depglass — Sun, 28 Aug 2022 14:53:05 GMT

We are on a well with a Culligan water softening system. I'm afraid to buy a Keurig. Anyone in this situation who has used a Keurig with success?

Re: Keurig k supreme problem

FranandZoe — Sun, 28 Aug 2022 16:41:17 GMT

@millieshops wrote:
Add my vote for calling Keurig. When I had a stupid user problem, CS walked me through the solution very patiently. The one lesson I learned then is that you have to do every step in order for the machine to work!

I just had a failure of a 20-year old mini Keurig. I didn't even bother calling - found a great sale on a new mini- and would you believe, it wouldn't work because twice I wasn't doing exactly what the directions meant. Works perfectly now.

Would you mind elaborating on what directions you weren't following exactly? My Keurig Mini is 10 years old and I've been thinking of buying a new one just for a back up. Can't be without my Keurig lol.

Re: Keurig k supreme problem

goldensrbest — Sun, 28 Aug 2022 17:47:07 GMT

It is a problem when descaling, lots of people are having this happen ,info on this problem.

Re: Keurig k supreme problem

bmorechick — Sun, 28 Aug 2022 18:10:59 GMT

@depglass wrote:
We are on a well with a Culligan water softening system. I'm afraid to buy a Keurig. Anyone in this situation who has used a Keurig with success?

Yes! We have well and septic and just got a new Sharp water system. However, we have had a system here since we built this house for the past 21 years. Water is too rusty and you have to have it. Never affected the Keurig. Works great. Have had this keurig machine maybe 4 years now. Only have to descale maybe once every 5 months. Water is crisp and clear. Hope this helps😉

Re: Keurig k supreme problem

Etoile308 — Sun, 28 Aug 2022 18:11:43 GMT

Keurig really does have the best customer support and they do stand behind their products.

@goldensrbest, try contacting them online. They have a FAQ page, a way to email them, and a chat feature.

I use only filtered water in my coffee makers, from a Zero pitcher. I seem to go forever without having to descale.

Re: Keurig k supreme problem

JeanLouiseFinch — Sun, 28 Aug 2022 18:56:20 GMT

We've done ok with the descaling but other random things would happen. Just this past week, we received another Supreme replacement because the coffeemaker suddenly quit. I like the size/footprint of the Supreme, but the longevity just isn't there. I have to say, though, the customer service has been very good with sending replacements each time I have an issue. It's annoying that the thing doesn't last, but I'll keep calling when something happens and get replacements as long as they'll send them.

Re: Keurig k supreme problem

goldensrbest — Sun, 28 Aug 2022 20:04:54 GMT

I see it was just on, Do not buy!!!!Read the reviews.

Re: Keurig k supreme problem

okaywitheasypay — Mon, 29 Aug 2022 16:18:56 GMT

@goldensrbest wrote:
It is a problem when descaling, lots of people are having this happen ,info on this problem.

Well, I guess it wasn't just me. I bought one thru the big A. I loved it and the coffee it produced. Strong brew,pick of sizes,for iced , a resivoir. Then I descaled --it stopped working with steam coming out of top. I have to say kudos to keurig's cs . they sent a new one where the warranty will be the last part of the 1 year of the original. I did not have to send whole thing back-- just e-mailed I think serial # and picture of something. I recieved a new one and so far--fingers crossed...here's hoping . But I DO FEAR WHEN IT NEEDS DESCALING. I really like it.

The first little mini brewer I purchased lasted 3 years or more. But it was real basic and made lukewarm brew.

If this one does the same thing I do not think I will buy Keurig anymore. about 3 years ago I bought a space saving one thru the Q and it quit about 3 weeks after purchase , then the replacement quit and I just asked for my $ back and got it. You know the old saying -fool me once shame on you --fool me 3xs -boy am I stupid (I will own it

Re: Keurig k supreme problem

goldensrbest — Wed, 31 Aug 2022 14:30:10 GMT

@okaywitheasypay , YES, after speaking with yet another person ,they said send it back,ups picked it up,they said they would send me a new one,i also liked the strong coffe option,but there is really something wrong with these coffee makers,lots od complaints.

Re: Keurig k supreme problem

jottlax — Fri, 30 Dec 2022 15:24:01 GMT

I think it is time for QVC to address their responsibility in propogating the well known failure issues with Keurig coffee makers, and in particular, the Keurig Supreme. Would this not be part of your corporate responsibility agenda? Say nothing tof makeing David of "In the Kitchen with David" look like a fool, at best, or untrustworthy at worst.

This QVC forum, You Tube, and other websites make it abundantly clear that the Keurig Supreme has a failed quality control issue that makes for a product failure after a routine descaling cycle.This issue has been going on for at least three years and has yet to be corrected by Keurig. As a customer on my third Keurig Supreme, two of which are warranty replacements, I can add my name to the growing list of dissapointed and frustrated Keurig purchasers. I would hate to see QVC continue to aide and abet Keurig in foisting off a product of such questionable quality control.

I urge QVC to be a leader in this issue and make the choice to address this issue publicly and to discontinue sales of Keurig products ubtil Keurig can positively demonstrate that customer and retailer satifaction through affirmative use of quality parts and assembly is a priority to them.

Re: Keurig k supreme problem

RainyDayGal — Sun, 01 Jan 2023 19:48:57 GMT

There are so many reports from people that have descaled their Keurig and it stops working. Me! I used the Keurig descaler and my Keurig never worked again. I contacted them, followed the videos, search and tried solutions. Nothing. Deader than a doornail. Makes me furious because my machine was one of the better ones and not the garbage plastic ones they are coming out with.

If you are going to make a product, and charge good money for it, then that product needs to able to be fixed. Not just dumped in the landfill. Keurig quality has gone so far downhill. I miss the days of the original sturdy all metal (now we get shiny steel looking plastic handle and outer body. Soooo extremely disappointed in the company.

Re: Keurig k supreme problem

ciao_bella — Sun, 01 Jan 2023 22:26:47 GMT

Add me to the list of Keurig customers who descaled only to have the machine's descale not stop blinking. I followed the exact instructions using Keurig's descale solution as well.

I love the convenience and the coffee brew from Keurig, but unless they can make a machine that works and descales properly, I can't be bothered dealing with it especially when you're longing for that cup of coffee in the early morning.

Re: Keurig k supreme problem

goldensrbest — Mon, 02 Jan 2023 20:41:29 GMT

I have been using the replacement they sent me , two days ago the blinking light came on ,to descale, i am scared to try it with this one.

Re: Keurig k supreme problem

ciao_bella — Mon, 02 Jan 2023 22:32:31 GMT

@goldensrbest wrote:
I have been using the replacement they sent me , two days ago the blinking light came on ,to descale, i am scared to try it with this one.

@goldensrbest I had to laugh when I saw your post about the descale light and your anxiety with going through the descale process again. I know exactly how you feel. It's the same feeling as seeing a letter mailed to you with the return address of the IRS.