topic Re: Praise for Fiesta customer service in Kitchen

Praise for Fiesta customer service

depglass — Fri, 01 Jul 2022 16:20:48 GMT

I recently took advantage of Fiesta's free shipping weekend, and was so disappointed when two of the java mugs arrived badly chipped. So I called C.S. and left a message on a tape they directed me to. Within a couple hours a CS rep called me back and without asking for an invoice no. or any info at all, she said she would re-ship the damaged mugs. Just a couple of days later, two perfect mugs showed up, shipped by Fed Ex. The first box had come via UPS. Really impressed with them.

Re: Praise for Fiesta customer service

millieshops — Fri, 01 Jul 2022 16:42:01 GMT

@depglass Glad your problem worked out well!

hesitate to think a whole company is bad or good based on one transaction - even though I much prefer success!

Re: Praise for Fiesta customer service

depglass — Fri, 01 Jul 2022 16:44:45 GMT

This company is keeping Americans working, so I think a special mention is deserved where I migh not bother with another dinnerware company coming from overseas.

Re: Praise for Fiesta customer service

CoffeeNut — Thu, 16 Apr 2026 01:48:29 GMT

Re: Praise for Fiesta customer service

Pezzie — Fri, 01 Jul 2022 17:36:22 GMT

I have had excellent customer service from them whenever I had reached out to them with a problem. Love my Fiesta and their customer service - and made in the USA.

Re: Praise for Fiesta customer service

Caron122 — Fri, 01 Jul 2022 17:44:25 GMT

I want to also praise their customer service. I ordered something that arrived with a chip in the lid handle. I contacted them and they sent me out a new lid, did not require the receipt or the damaged lid to be returned. I had my new lid in just a couple of days. Excellent service!

Re: Praise for Fiesta customer service

loriqvc — Fri, 01 Jul 2022 18:17:10 GMT

I agree, they have great service! And they really take care in packing their items; in all the years I've been ordering, I've only had one problem—a plate that arrived completely shattered, likely because it was on the bottom of a jam-packed box and FedEx is sooooo bad in my area. But as others have noted, I simply called and reported my issue, and I had a new plate on my doorstep in no time. (And FWIW, in the past year they've started offering the option to select UPS or FedEx, which has been fantastic!)