topic Re: LOCK & LOCK LIFETIME WARRANTY? in Kitchen

LOCK & LOCK LIFETIME WARRANTY?

ariesshopper — Thu, 22 Apr 2021 03:29:08 GMT

I preferred Lock & Lock (L&L) over Tupperware within the last 10 years and even replaced all my old Tupperware with L&L. I kept my QVC invoices from my L&L orders as proof of purchase in the event I would need to get a replacement because Chris Pryme said that L&L has a Lifetime Warranty. In November 2020, one of the tabs from the lid of bowl #HSM945 broke off, so I called L&L to receive my replacement lid. I gave all the requisite information to the L&L representative, and she said it would take 4-6 weeks to receive. Fast forward to April 2021, I'm still waiting for 1 replacement lid. I did make a follow-up call in March 2021, and said they were still working on it. Appears I'm getting the runaround. I'll never buy L&L again because it appears they don't honor their "Lifetime Warranty" as Chris Pryme states so convincingly on the L&L shows. Too bad Chris & the L&L company don't hold up their end of the deal. I'm going to go back to buying Tupperware or Anchor Hocking. Anyone else have issues with getting replacements from L&L?

Re: LOCK & LOCK LIFETIME WARRANTY?

Venezia — Thu, 22 Apr 2021 03:37:02 GMT

I can only speak for my own experience, but quite a few tabs broke off on one of the sets I bought (a long time ago). I contacted them, provided all the information requested and have never heard another thing. No replacement lids either.

I simply tossed the containers with broken lids and haven't bought Lock'n'Lock since, other than a set of the Christmas bowls with gift bags that they did a couple of years ago.

Some people have had good luck getting replacement lids. I wasn't one of them and it was too much hassle to try to chase them up.

Re: LOCK & LOCK LIFETIME WARRANTY?

loriqvc — Thu, 22 Apr 2021 04:12:34 GMT

@ariesshopper - Welcome to the forums! Over the past year, quite a few people have posted about having issues with receiving replacement lids from Lock&Lock. Due to the pandemic and the company's location in California, it has been going through a tough time; I've seen comments about people being informed that they are working with a "bare bones" staff and having issues with a huge backlog of replacement requests. Hopefully, as things start to open up a bit and businesses are able to ramp up to full capacity again, Lock&Lock will be in a better position to serve its customers.

For whatever it's worth, I have successfully received two replacement lids as well as a replacement bowl over the past few years, but I did not make any requests last year.

Re: LOCK & LOCK LIFETIME WARRANTY?

froggy — Thu, 22 Apr 2021 04:54:10 GMT

Over the years I have had a few broken tabs, most due to heavy use. LnL is so inexpensive that I feel it's not worth my time to go to the trouble of trying to get replacements. I just toss the containers.

Re: LOCK & LOCK LIFETIME WARRANTY?

RedTop — Thu, 22 Apr 2021 23:00:28 GMT

Lock n Lock was one of the first products I purchased from QVC in 2010. Those containers are still some of my favorites and their lids have held up well.

Within the last couple of years I purchased another set of bowls similar to an older set, and the difference in weight, and quality is very noticeable. I continue to use lids with one broken tab, but if two tabs break, I toss the lid in the trash. I've seen the difference in product quality, and will continue using what I have, but will not buy more, nor waste time trying to get a replacement lid.

Re: LOCK & LOCK LIFETIME WARRANTY?

Goldengate8361 — Fri, 23 Apr 2021 01:59:58 GMT

@froggy You are so right! Its only a plastic bowl and lid. Folks should just buy a new one.

Re: LOCK & LOCK LIFETIME WARRANTY?

patticakes — Fri, 23 Apr 2021 10:35:06 GMT

I, too, have had the same experience of calling for replacements and told they would send lids but the lids never came. I think they should just stop advertising that there is a lifetime warranty and get on it. Those of us that really like Lock & Lock items will still purchase with or without a lifetime guarantee.