topic Re: I’ll never buy lock n lock again in Kitchen

I’ll never buy lock n lock again

Tara811 — Sat, 06 Feb 2021 01:08:20 GMT

I’ve been buying l/l for many years. As a matter of fact I’ve been waiting over 7 months for 2 replacement pieces. I had a container crack today spoke to their customer service. I was asked to send proof of put( no problem with that) has to be from QVC a d now they will not replace any pieces unless they deem it to be a manufacturer defect. So much for their lifetime warranty Qvc needs to now put a disclaimer on all of these products. Very deceitful that we customers weren’t advised of the new policy

Re: I’ll never buy lock n lock again

Kachina624 — Sat, 06 Feb 2021 01:32:57 GMT

As tales roll in from customers who've had contact with L 'n L CS, I become less and less impressed with this company. They're shooting themselves in the foot as good CS is essential in such a business. There are other brands.

Re: I’ll never buy lock n lock again

Abrowneyegirl — Sat, 06 Feb 2021 01:40:29 GMT

What a shame.

My pieces from 10+ years are going strong. My new pieces are awful, the lids are cracking. Lids do not fit well, etc.

I had to move on to other lines........

Re: I’ll never buy lock n lock again

homedecor1 — Sat, 06 Feb 2021 02:08:51 GMT

@Tara811

I have slowly donated all my plastic LNL to friends (some were new). The way the sets come much to many for me.

Now, I have started rebuilding my storage collection with glass pieces.

I ordered a few LNL glass bowls and the vent style. I can't get the lids to snap...grrrrrr

I replaced my old pantry containers with OXO storage containers.

Maybe, LNL @Kachina624 are getting like all other brands who start out great and slowly quality goes downhill... (Temptations for example)

Re: I’ll never buy lock n lock again

Love my grandkids — Sat, 06 Feb 2021 03:03:29 GMT

My sister had a bunch of this stuff and I was not impressed. For years I've used Rubbermaid and ZipLock containers and they work great and wear like iron.

Re: I’ll never buy lock n lock again

Mominohio — Sat, 06 Feb 2021 03:14:03 GMT

I've read here over the years about the lack of response and replacement from LocknLock. They seem known for it.

I personally love the product line, and am totally in love the with glass versions as well. I have redone all my food storage with LocknLock.

I've only had a few pieces break, and every one was because I dropped them on a concrete floor while getting them out of the freezer in the garage.

Some sets are made differently and much better than others, and if you are familiar with the brand, you can tell right away which are better, as they have a different kind of locking system that is much more sturdy. I've never lost a locking tab to use.

I usually wait and buy on sale and/or with free shipping and I find them to be an excellent deal. I would much prefer to buy Snapware, as it is made in the USA, but I've tried several sets, they are horrible, hard to lock and the tabs bust from so much forcing.

I get the LocknLock at such a good price, I don't worry about the few losses I have suffered over they years, and once you learn to watch the types of tabs, and stick to the sets with the better locking system, you don't suffer as much damage loss, because they are much better made. I wouldn't even bother to warranty the pieces I've lost, as it is too much of a hassle. But I agree, if the rules have changed on the warranty, it needs to be addressed.

Re: I’ll never buy lock n lock again

Goldengate8361 — Sat, 06 Feb 2021 13:05:30 GMT

Reality check. It is just a plastic bowl and lid. Do we really need a lifetime guarantee? A little perspective seems to be needed. Just buy another. The VAST number of lock and lock pieces are perfect...for many, many years. If we were talking about a medical device that a surgeon has implanted in ones body, then, yes, I would understand about the necessity of needing a lifetime guarantee. A plastic bowl lid is not worth getting all in a huff over. Almost sounds like a SNL skit.

Re: I’ll never buy lock n lock again

Caaareful Shopper — Sat, 06 Feb 2021 14:37:14 GMT

I've been using and collecting LnL for over a decade. I have many more glass sets than plastic sets. Only one issue in those 10 years, and that was a lid that broke on a glass container. Two assurances of a replacement from the LnL customer service rep still left the issue unresolved, no lid was ever delivered.

But here's my perspective. The LnL pieces I treasure the most are by far still better or on par with what I can get in the stores, yet I get a better deal on QVC because I wait for OTO, TSV, or Clearance prices.

The retail brands do not offer lifetime warranties on their containers. So if LnL has stopped their lifetime warranty -- so be it. I'm still getting great LnL sets that 99% of the time, perform and last beautifully.

If I bought a 6-pc set for $19.99 seven years ago -- do I really quibble about the lack of a replacement five years later? Time for a new set.

Re: I’ll never buy lock n lock again

Tara811 — Sat, 06 Feb 2021 20:50:51 GMT

Wow why so snarky . I was complaning about the very poor customer service. So you think waiting over 7 months for a replacement piece is acceptable. I own my company and if i make a promise to my customers i absolutely keep them.

So obviously you have a need to attack me loll get a life

Re: I’ll never buy lock n lock again

MillenialQVCer — Sat, 06 Feb 2021 21:24:53 GMT

I've only been using lock and lock for a few years but the quality has been great so far. Some haven't handle the dishwasher like I hoped but still usable.
There's been a lot of supply issues lately so it might be that but I'd be frustrated too

Re: I’ll never buy lock n lock again

bargainsgirl — Sat, 06 Feb 2021 21:27:01 GMT

I think it is overpriced and the lid tabs keep breaking.

I still think Rubbermaid makes a very good product.

Re: I’ll never buy lock n lock again

Pooky1 — Sat, 06 Feb 2021 21:48:28 GMT

Wow golden gate. You have a nice way with words.I mean that in a good way. Only time I had a problem with lock n lock was my Fault. I microwaved it locked and couldn't get it opened so I just thru it ou t. I put corn on the cob in a lock and lock before and put some water and butter and steamed corn in The microwave I took rubber seal out and put it back once it was clean and I had no problem with it. And I put them all in the dishwasher. In top and bottom rack. But good luck with lock n lock everyone.

Re: I’ll never buy lock n lock again

happycat — Sat, 06 Feb 2021 22:42:05 GMT

I've only just started buying them within the past year, but I have been very happy so far.

Re: I’ll never buy lock n lock again

insomniac2 — Sat, 06 Feb 2021 23:09:09 GMT

I bought a 13"x9" L&L because I felt the glass lid would be a real plus.

Unfortunately, the lid did not click in place. Unfortunately, I didn't discover this until it was too late.

No more L&L for me.

Re: I’ll never buy lock n lock again

froggy — Sun, 07 Feb 2021 00:28:12 GMT

I agree about the lids on the glass LnL pieces - sometimes they do not snap right.

However, any breakage of the plastic ones has been 98% my own fault - I tend to drop them right out of the freezer. I've had tabs break off of some very old, frequently used ones but I don't expect anything to have a lifetimes warranty - even if they claim it.

I do find some of the newer pieces have very difficult tabs to open. Or I'm just getting old and weak.

Re: I’ll never buy lock n lock again

homedecor1 — Sun, 07 Feb 2021 00:33:16 GMT

If you mean the glass 13x9 baker w/lid there is a trick to it.

clip the locks down diagonally across first then the next ones. It's a game to get the lid locked...lol

Re: I’ll never buy lock n lock again

ECBG — Sun, 07 Feb 2021 01:02:33 GMT

@Tara811

No problem what so ever from my Rubbermaid set!

The lids attach to each other as well as the foot on the bottom of the bowl. Nothing can break!!!

Amazon, walmart #39.95.

theirRe: I’ll never buy lock n lock again

Kachina624 — Sun, 07 Feb 2021 01:44:25 GMT

@Goldengate8361 wrote:
Reality check. It is just a plastic bowl and lid. Do we really need a lifetime guarantee? A little perspective seems to be needed. Just buy another. The VAST number of lock and lock pieces are perfect...for many, many years. If we were talking about a medical device that a surgeon has implanted in ones body, then, yes, I would understand about the necessity of needing a lifetime guarantee. A plastic bowl lid is not worth getting all in a huff over. Almost sounds like a SNL skit.

@Goldengate8361. It is the company that offers a warranty. If they offer, it should be honored. Its like making a promise then violating it. If they want to sell disposable junk they should drop the warranty and the TV spokesperson her extravagant claims.

Re: I’ll never buy lock n lock again

Goldengate8361 — Sun, 07 Feb 2021 05:25:37 GMT

@Kachina624 I actually do agree with you on that.....and at the same time, I think perspective is needed before one genuinely gets upset over something like this.

Re: I’ll never buy lock n lock again

ID2 — Sun, 07 Feb 2021 11:30:08 GMT

I've had L&L containers for at least 20 years now. I eliminated all of my others and just use all L&L. I can honestly say that I have NEVER had a tab break off. I'm not careful with mine at all. I dishwash them, I freeze them, I drop them.....nothing. Every one is like the day I received them! I now love the glass ones.