topic Re: Lock & Lock - need current contact info in Kitchen

Lock & Lock - need current contact info

Ibby114 — Sun, 24 Jan 2021 19:48:12 GMT

Based on posts here re: their warranty - and I've had issues getting their customer service on thepohone I decided just to send back my 'problem' lock and lock pieces to the address on the warranty card (Hiddencreek Way, Cerritos, California). From the posts here, they wanted proof anyway- so I sent it to them!

The couple times over the years I asked for replacements, it took awhile. So no reply a month or two since mailing to CA wasn't out of the norm. Today I received the package back 'return to sender, unable to forward, unclaimed.' That was the address on their warranty card from a set I received early Fall!

Does anyone have current contact info?

Re: Lock & Lock - need current contact info

sunshine45 — Sun, 24 Jan 2021 19:59:19 GMT

this is what is on all of the item pages at this time under the warranty tab. the warranty process is much worse now......they used to have excellent customer service, but i requested something over six months ago and followed up on lids i requested. no satisfaction.

Re: Lock & Lock - need current contact info

Ibby114 — Sun, 24 Jan 2021 20:08:39 GMT

Thanks- that's the address I sent my broken pieces to! Warning folks- it's not a good address!!

I removed my address to post this picture - I jsut emailed the Social Team with complete picture though.

Re: Lock & Lock - need current contact info

loriqvc — Sun, 24 Jan 2021 20:19:34 GMT

@Ibby114 - I just got a Lock&Lock delivery yesterday, so I can confirm that the details posted by @sunshine45 are correct. Something to keep in mind: That address may just be the headquarters address for tax or mailing purposes; it may not be a location that can accept or process packages. (For example, where I work, we have specific package protocols, so if something is sent to our main address, it has to be rerouted to a defined acceptance address so it can be inspected before delivery.)

Even though it can be frustrating, I'd definitely recommend continuing to try the phone number listed (which I can also confirm is correct because I called just a few months ago). Their business hours were listed as Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time early last year, but I believe they may have cut back on their staffing and availability due to the pandemic.

Good luck!

ETA: At my office right now, we only have about 12 people working daily versus the usual 400 or so (we're all remote due to high COVID case counts in the area), and even they are working limited hours. If something similar is going on at Lock&Lock, it's likely the office may not have even been "open" for a USPS delivery attempt.

Re: Lock & Lock - need current contact info

noodleann — Sun, 24 Jan 2021 20:44:57 GMT

You folks are being defrauded, the way the Temptations customers are, with shoddy goods and a phantom warranty.

File a BBB complaint. Stack up enough of them, and maybe QVC will reconsider promoting them.

Re: Lock & Lock - need current contact info

chessylady — Sun, 24 Jan 2021 20:52:39 GMT

They claim they can go in the microwave but if you are reheating meat, it will melt the plastic. I won't buy it again.

Re: Lock & Lock - need current contact info

Puppy Lips — Sun, 24 Jan 2021 21:00:05 GMT

Just the other day I had a small round Lock & Lock containder fall out of the fridge. The fall broke one of the 4 lock tabs right off. I thought about trying to get it replaced, but it is not worth the effort. I will keep using it with 3 tabs. I have too much Lock & Lock anyway. I did have an issue years ago and I think I was asking for a new lid, but I got a new bowl and lid instead of what I needed. Since this stuff is not expensive, I can't get too worked up about it. But if they advertise a certain warranty, they should honor it.

Re: Lock & Lock - need current contact info

Ibby114 — Sun, 24 Jan 2021 21:23:17 GMT

@Puppy Lips wrote:
Just the other day I had a small round Lock & Lock containder fall out of the fridge. The fall broke one of the 4 lock tabs right off. I thought about trying to get it replaced, but it is not worth the effort. I will keep using it with 3 tabs. I have too much Lock & Lock anyway. I did have an issue years ago and I think I was asking for a new lid, but I got a new bowl and lid instead of what I needed. Since this stuff is not expensive, I can't get too worked up about it. But if they advertise a certain warranty, they should honor it.

@Puppy Lips that's exactly the problem with many of the pieces I returned- the lock tabs broke off, even if it fell a short distance. Refrierator, freezer- or even the counter! It didn't matter. One larger piece I used in the freezer to store many 'prep foods' for work.. The container BROKE in the freezer- it didn't fall out at all. Cracked all along one corner/side! It was a tsv set and it came with 2 of the bigger containers, now I keep the other one away from the freezer!!

Re: Lock & Lock - need current contact info

Ibby114 — Sun, 24 Jan 2021 21:30:06 GMT

@chessylady wrote:
They claim they can go in the microwave but if you are reheating meat, it will melt the plastic. I won't buy it again.

@chessylady

I don't put any plastic in the microwave- even if they say it's bpa free. One onccologist I met with (w/my sister.... she's healthy now fortunately) said there's too much they don't know about plastics yet.

I'll transfer anything in plastic to a glass bowl/dish- or corningware & pyrex- for the microwave.

Re: Lock & Lock - need current contact info

sunshine45 — Sun, 24 Jan 2021 21:38:33 GMT

@Ibby114

do you have an instagram account where you can post or send this photo directly to CHRIS PRYME?

Re: Lock & Lock - need current contact info

TVLand — Sun, 24 Jan 2021 21:45:15 GMT

I have had similar problems with L&L being fragile...a number of times after taking out of the freezer & accidentally dropping it.......they have broken ....even when just cold they have broken....ither a latch breaks off or the container cracks.....not worth the trouble to return.....but then again .....if we all did we would be sending a message...maybe they are not aware of these issues,,,,??

Re: Lock & Lock - need current contact info

Puppy Lips — Mon, 25 Jan 2021 17:40:12 GMT

@TVLand wrote:
I have had similar problems with L&L being fragile...a number of times after taking out of the freezer & accidentally dropping it.......they have broken ....even when just cold they have broken....ither a latch breaks off or the container cracks.....not worth the trouble to return.....but then again .....if we all did we would be sending a message...maybe they are not aware of these issues,,,,??

Because Lock & Lock is so inexpensive, I think they are betting on the fact that most will not bother to return them when they break. We will just buy new ones. They are constantly coming out with new sets and colors. I just got sucked in yesterday and bought another set - which I don't really need. Going to have to hide that one from my spouse.

Re: Lock & Lock - need current contact info

Ibby114 — Mon, 25 Jan 2021 19:00:42 GMT

@sunshine45 wrote:
@Ibby114

do you have an instagram account where you can post or send this photo directly to CHRIS PRYME?

@sunshine45 I don't - but my daughter does! She's even more aggravated when lock & locks break, I'm sure she'll be happy to intervene.

Re: Lock & Lock - need current contact info

Ibby114 — Mon, 25 Jan 2021 19:03:12 GMT

@Puppy Lips wrote:
@TVLand wrote:
I have had similar problems with L&L being fragile...a number of times after taking out of the freezer & accidentally dropping it.......they have broken ....even when just cold they have broken....ither a latch breaks off or the container cracks.....not worth the trouble to return.....but then again .....if we all did we would be sending a message...maybe they are not aware of these issues,,,,??
Because Lock & Lock is so inexpensive, I think they are betting on the fact that most will not bother to return them when they break. We will just buy new ones. They are constantly coming out with new sets and colors. I just got sucked in yesterday and bought another set - which I don't really need. Going to have to hide that one from my spouse.

@Puppy Lips with free shipping yesterday I was considering a couple sets. AND THEN the return package was on my porch! That spoke volumes -- and I didn't buy any Lock & Lock pieces.

Re: Lock & Lock - need current contact info

sunshine45 — Tue, 26 Jan 2021 21:07:52 GMT

UPDATE that may or may not help you @Ibby114 .

strangely, today i received a lid in the mail. the label is dated 1/21/2021 and was shipped first class usps with tracking. it is the wrong color, but the correct size for one i requested over six months ago. still waiting for one more lid, but we will see if that happens.

there is a DIFFERENT return address on the label. here you go if you want to try again.....not sure if it will help though.

LOCK & LOCK USA

263 East Redondo Beach Boulevard

Gardena, CA.90248

Re: Lock & Lock - need current contact info

loriqvc — Sat, 30 Jan 2021 23:44:48 GMT

Just to throw another option into the mix, I received an order of Lock&Lock yesterday with the same phone number listed throughout this thread but with this address:

Lock&Lock Co., Ltd.

1999 W Walnut St.

Compton, CA 90220

So...I'm guessing it probably isn't a great idea to pick one of the addresses at random and hope that your package gets to the right place. As slow as their service may be right now, it seems like calling and formally making a replacement request is still the best way to go—it will just be an exercise in patience.

(For whatever it's worth, before COVID shut everything down so much, I'd requested lid replacements on three separate occasions and they all arrived within two weeks. The company has mentioned some staffing issues due to the pandemic, but hopefully they will be able to recover and rebound as things start opening up again.)

Re: Lock & Lock - need current contact info

Ibby114 — Mon, 01 Feb 2021 05:09:26 GMT

@loriqvc @sunshine45 Thank you! I'm going to keep calling their cusotmer service #, hopefully one of the addresses will be right.