topic Re: Squirrel Chocolate Toffee in Kitchen

Squirrel Chocolate Toffee

crazy4bears — Sun, 13 Dec 2020 02:06:49 GMT

Has anyone received their order for the Squirrel Brand silver and gold chocolate toffee?

My was to ship on 11/30 and I still have not received it.

TIA

Re: Squirrel Chocolate Toffee

Toots711 — Sun, 13 Dec 2020 03:07:49 GMT

I have not received my order.

My order status says it was to be delivered on Dec. 8.!

Re: Squirrel Chocolate Toffee

crazy4bears — Wed, 16 Dec 2020 01:51:15 GMT

Toots7 did you ever receive yours? I still have not. Says that label was printed but hasn't been accepted by UPS.

I placed another order since they are still selling them. It says I should have them by the 17th. So we shall see.

Very frustrated as this is the first time that I have purchased these and wanted them for everyone at Christmas.

Re: Squirrel Chocolate Toffee

Toots711 — Wed, 16 Dec 2020 19:06:47 GMT

@crazy4bears I was thinking about you too! Today I called QVC customer service. My package is hung up in Memphis, TN. CS said the item is not available to reorder and she would issue a refund for my installment payment already made. Thank you for following up with me! Wishing you a healthy and safe holiday season and new year!

Re: Squirrel Chocolate Toffee

hayseed00 — Wed, 16 Dec 2020 20:09:06 GMT

@crazy4bears I haven't received mine either. When I checked it said that the label was created on Dec. 4, with no further info. This is a real bummer because my husband loves these.

Re: Squirrel Chocolate Toffee

crazy4bears — Thu, 17 Dec 2020 04:12:40 GMT

hayseed0, I called chatted with customer service and they refunded my money for the order that says was shipped on the 4th but UPS says they never received it.

CS tried to do a replacement but I was told that is wasn't available.

I went back on and re-ordered it myself. Didn't say anything about being sold out or unavailable.

It it was indeed unavailable they should remove it from the website or have "sold out" when you go to look at the item.

Needless to say I am very frustrated as I ordered these way back the early part of October. They shouldn't sell more than they can ship out. Period.

Re: Squirrel Chocolate Toffee

Lisa now in AZ — Thu, 17 Dec 2020 21:42:55 GMT

I did get mine, but I had ordered them for immediate shipment. I am really bummed that they aren't available ANYWHERE because I would reorder. Especially since they are so hard to get.

Re: Squirrel Chocolate Toffee

crazy4bears — Thu, 17 Dec 2020 22:05:11 GMT

hayseed0, I emailed the actual Squirrel brand company and they told me that the Q purchases all the product and Q is the ones that ship it out. I kindly told them that when customers still have not received theirs and the Q still has them on the website to purchase makes no sense at all.\

If a label was printed out and ready to ship why hasn't it been?? I have a tracking # but still says that UPS has not received the package.

Clearly someone is not doing their job!

Re: Squirrel Chocolate Toffee

crazy4bears — Thu, 17 Dec 2020 22:11:06 GMT

Dec 04, 2020, 12:21 Shipper created a label. UPS has not received the package yet.

On it's way!

This is what it says when I check the status.

Re: Squirrel Chocolate Toffee

crazy4bears — Fri, 18 Dec 2020 03:55:40 GMT

Hey, Toots7 and hayseed0 if y'all go to the product and look at the reviews we aren't the only ones that haven't received these. There are lots of customers having the same issues. Some even called Squirrel like I did and was told the same that QVC bought the products and are being shipped from the Q's warehouse.

Sooooooo, where are they????

Someone has totally dropped the ball on this product for sure!

Squirrel may just decide not to deal with the Q in the future.

Re: Squirrel Chocolate Toffee

Northern Belle 2 — Fri, 18 Dec 2020 19:22:52 GMT

I ordered the Bauer's chocolates back in early November with a ship date of 12/7. On the day it was to arrive, my order status changed to Cancelled. I called customer service and they could offer no explanation as to what happened. I was ticked off, mainly because I ordered so early.

This is happening a lot this year, especially with food products. I waitlisted for a Harry London assortment and a Landies Candies pretzel assortment and I didn't get either. In past years, I always got my waitlists, except for a rare exception, This year, presumably due to the pandemic, they've all been cancelled.

Re: Squirrel Chocolate Toffee

crazy4bears — Sat, 19 Dec 2020 18:11:46 GMT

Well, well, it looks like the second order I placed earlier this week is already near the distribution center by me and on its way to my house!

The first one says cancelled.

Maybe all the posts that we have been doing has gotten someone's attention.

Re: Squirrel Chocolate Toffee

crazy4bears — Mon, 21 Dec 2020 21:39:31 GMT

Received the second order I placed today.