topic Re: @Sharke in Kitchen

@Sharke

SouthernBee — Fri, 23 Aug 2019 13:44:52 GMT

Well- I watched multiple videos and read everything. Assembled the mandolin it worked one minute and stopped. I thought everything was done correctly. Now - can’t remove the top lid with the red power button. Watched more videos. One on YouTube- QVC can’t recall man’s name- salt and pepper hair with glasses- showing all of the accessories: included is a white plastic lid to cover bowl to store the accessories not included in my purchase plus having trouble getting everything in bowl. Don’t know about me. Will try again to remove top and start over. Southern Bee

Re: @Sharke

SharkE — Fri, 23 Aug 2019 13:56:09 GMT

make sure the basket is secured it won't work (safety feature) if everything is not locked in place.

make sure it's plugged in I know that sounds stupid, but, I had a plug at the back of a pressure cooker that fell off (you know those child proof short cords designed to pop off real easy ) I thought it was plugged in and I go to check on it and it's never done nothing only to find out the short cord had fell off the plug in spot on the machine.

I get mine after while I'll see what I come up with

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 14:26:18 GMT

Everything clicked in place and plugged in - started but stopped. Found thin knife and tried to pry off because would not slide in any direction. Called customer service- gal kept saying slide it forward or back and will pop off- I said no tried that stuck. Put on hold- then she replied needed more information because they will send prepaid return label and when returned will send another one. Customer service when answered said “ dash industries.” Just double check everything when you are putting it together. Learn from my mistake.

Southern Bee

Re: @Sharke

SharkE — Fri, 23 Aug 2019 14:27:00 GMT

Use that food pusher to make sure the vegetable your cutting is hitting the blade.

If you notice in the HSN video she's got a onion in the chute and there's a piece of red pepper still in there and the onion can't go thru because there's a blockage. She just walks off and leaves it doesn't take the time to redo it

Re: @Sharke

SharkE — Fri, 23 Aug 2019 14:28:37 GMT

yeah, hope mine does better LOL

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 14:43:40 GMT

Noticed that. Thought I was being slow and careful to double check everything before starting. I just checked my emails and haven’t received the return label yet. I will keep trying to remove the lid. Southern Bee

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 14:46:15 GMT

Yep- praying for your machine to work and have better success and easier to remove the lid. Southern Bee

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 15:45:37 GMT

The cleaning brush has a square flat part on the handle and I used that to pry the top off. Watched another video and read everything again- looked and sounded like assembled correctly. Diced a piece of bell pepper and stopped- no pepper was smushed or stuck in machine. Started all over again- cut a few seconds and stopped again. Frustrating and worn out. Needed diced onions and peppers for what I need to cook. I needed to get a lot done. DH will be home around 2 and I need to have something cooked. Praying better success for you. Southern Bee

Re: @Sharke

SharkE — Fri, 23 Aug 2019 16:16:08 GMT

sounds like you got a dud.

I'll report later

Re: @Sharke

SharkE — Fri, 23 Aug 2019 17:19:28 GMT

I was reading the manual online and I noticed it stated the blade and inserts have to be lined up to match

how when taking them out you lift up and pull out the insert/blade

Glad I can go ahead and study the manual online before I get the unit, so, I can go in without any down time.

I think it's all a matter of just lining up stuff correctly. with the locked lid it said to unplug, plug back in and push the button supposedly that will move the blade just enought the lid will unlock like a reset function

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 19:55:13 GMT

I had the blade and insert lined up per the instructions.Also made sure the tab under the blade was lined up with the machine. Before putting any food in - the machine was moving back and forth with no problems. Made sure food cut to the necessary size to fit in. Food was not stuck on or in the machine when it stopped. DH read the manual and looked at how I had assembled everything and said looked good and if not done correctly the power wouldn’t turn the machine on. Taking a break from cooking and might try another blade later. Received the return label. I really hate trying to repack anything and especially trying to return something. Probably wait until you receive yours and see how yours works for you. I plugged my Cuisinart chopper in where I had the mandolin and within two minutes had the onions and peppers chopped. Southern Bee

Re: @Sharke

SharkE — Fri, 23 Aug 2019 20:21:12 GMT

Been playing with mine you just lift the lid to remove it.

I'm having trouble trying to figure out which is the thin slice blade and which is the thick slice blade

one said EBc on it , other EB D

how do you tell since they don't label nothing which blade is which

and that orange blade doesn't have an insert does it? don't see any matching color

Re: @Sharke

SharkE — Fri, 23 Aug 2019 20:21:55 GMT

I lift the lid by the chute and pull up it's running good far as that goes

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 21:02:30 GMT

E1-C E1=Thin, E1-D E1Thick

E1A E1= Julienne, E1-B E1Fine Julienne

Orange Blade- no insert

Cant lift my lid by the chute- still prying it off. Been busy watching more videos. Chopped tomato and onions.Still nopepper.🤷‍♀️🤷‍♀️ Tomatoes do better if you put them in the refrigerator for a few minutes and forgot to do that. Southern Bee

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 21:06:21 GMT

Yours CE or Dash? Any plastic lid for the container to store the accessories? Yep- nosy- Southern Bee

Re: @Sharke

SharkE — Fri, 23 Aug 2019 21:12:13 GMT

I was going good till I tried using the dicer now I can't get the lid off either guess I'll have to send back.

How did you start your return, call Nordstrom rack ?

Re: @Sharke

SharkE — Fri, 23 Aug 2019 21:13:54 GMT

It says cooks essentials on the use and care book

C*ap I really wanted that to work now I got to pack up that mess and send back. ****

Re: @Sharke

SharkE — Fri, 23 Aug 2019 21:27:43 GMT

OK, I figured that out. We have to pay 6 to return it and it's their fault it's defective. I was afraid to try to pry it off because if damaged they're not gonna take it back , so, now I got to pop the onion out of it someway and return it.

What a mess !

Re: @Sharke

SharkE — Fri, 23 Aug 2019 21:31:41 GMT

I'll mail mine Mon. and suppose to get back 43 and change.

Thought it was to good to be true !

Re: @Sharke

SouthernBee — Fri, 23 Aug 2019 21:33:05 GMT

Back of manual- customer support : 1-800-898-6970. I will try later to do the bell peppers again. Really hate to repack and send back, but processing lid still difficult to remove. I feel bad that you are having trouble with yours 😩😩😩😩 Southern Bee.