topic Re: Those Weird Grocery Experiences in Kitchen

Those Weird Grocery Experiences

ECBG — Mon, 12 Aug 2019 22:40:06 GMT

I dropped by the grocery deli the other day to get a piece of chicken, some Gorgonzola potato salad, and cut up fruit.

I quickly paid and ran to work to close, dinner in hand. When I got home with the potato salad, I noticed that $8.45 was an outrageous charge! I looked closer, and Boars Head Ham was on the price sticker.

The grocery was very nice this evening. I took them the empty container which had their PO box which showed it was, indeed, their store. They refunded the overage I paid. I think the entire sum should have been refunded, since I had to come back to the store. They didn't ask me if I had shopping to do that day.

Have you ever had a weird thing happen anywhere you shop?

Re: Those Weird Grocery Experiences

dancingwoman — Mon, 12 Aug 2019 22:50:44 GMT

Yes...one time I was walking down the bread isle looking for N.Y. rye for DH..I know it’s always on the top shelf...as I got closer and almost to where the loaf was...the bread actually fell like it was tossed right into my cart...there were three shoppers that saw this...I just smiled and kept on walking...it was a little creepy....DW

Re: Those Weird Grocery Experiences

godi — Mon, 12 Aug 2019 22:54:05 GMT

My local market if they charge you the wrong price and you catch it as it is rung you get refunded the price and the item free. So, I bought a clearance men’s shave kit. It came up the regular price and I caught it and said as per thier credo it’s is now refunded and I get it free. She argued with me I asked for management and she informed her I was correct. I got the item free and 17.00 to boot. Needless to say after awhile they stopped this practice.

Re: Those Weird Grocery Experiences

kivah — Mon, 12 Aug 2019 23:02:19 GMT

Many stores are known to charge regular price when the item is "on sale." Most people don't pay attention.

the grocery store should have refunded the whole amount of the potato salad - just for having to go back to return. You should have spoken up!!!!

Re: Those Weird Grocery Experiences

pigletsmom — Tue, 13 Aug 2019 00:40:10 GMT

I never expect to get back more than the over charge amount. Mistakes happen and it isn't a huge deal to me.

Re: Those Weird Grocery Experiences

PA Mom-mom — Tue, 13 Aug 2019 00:24:30 GMT

@ECBG Someone punched in a wrong code number. I think they should have refunded completely, but each market is different. I always try to look at the item in my hand before I put it in the cart. I've seen chicken and beef priced at different prices per pound because they were priced under different sale events. I make sure to pick the lesser! Hahaha!

Re: Those Weird Grocery Experiences

ECBG — Tue, 13 Aug 2019 00:28:10 GMT

@PA Mom-mom wrote:
@ECBG Someone punched in a wrong code number. I think they should have refunded completely, but each market is different. I always try to look at the item in my hand before I put it in the cart. I've seen chicken and beef priced at different prices per pound because they were priced under different sale events. I make sure to pick the lesser! Hahaha!

@PA Mom-mom Thanks. I've already promised myself to look first! Isn't that wierd? Probably just swapped a number!

Re: Those Weird Grocery Experiences

photodreamr — Tue, 13 Aug 2019 09:17:08 GMT

Over charge and wrong item number rang up happens more that people realize. It is human error, but can cost customers a lot. We never go out of the store without checking the receipt to make sure everything is correct even when we watch the items being rung up. we find mistakes at least once a month and we go shopping at different grocery stores each week.

I tip if you you don't see a tag on an item; or it is on clearance and want to make sure the prices rings up correctly at any store take a picture with your phone, Most stores will tkae that instead of sending someone to check the price.

There was a time when soda was buy 2 and get 3 free and all 5 were rung up at full price. This was a weekend sale we were in the store Sunday afternoon and store brand soda. Appearently no one caught it becasue customer service had to call the manager over and he said we were the first to show their error. They were fixing it as we left. But how many people bought the soda and did ot get the sale price. We would have saved $6.00 with the sale alone. They gave us all the soda for free.

Re: Those Weird Grocery Experiences

ID2 — Tue, 13 Aug 2019 09:59:34 GMT

Years ago I was grocery shopping, the store was pretty empty, except for a few seniors shopping. I always watch where my purse is, never put it in the cart when I shop. Well, I got down one isle and had to get down on my hands and knees to reach an item on the bottom shelf. I looked up and down the isle, no one there, I set my purse on the seat in the cart. After retrieving my item I got up from kneeling, here comes an elderly couple passing my cart. The older man says he was a retired police officer and did he lay into me about leaving my purse in the cart! I kept trying to explain that I never do that but, but, but. Oh well, I gave up.

Re: Those Weird Grocery Experiences

Pooky1 — Tue, 13 Aug 2019 10:09:51 GMT

one time mil and i were buying cherries in self scan register and cherry price wasnt coming up so we called someone and she fixed it and said your allset. and there was no cherrys listed so we got 15 dollars of cherrys free. it was a mistake because they dont do that ango sour before ad a few years ago i had a gallon of milk before it went out of code and when i returned it i got refunded double the price. the lady said we gice double refund on spoiled milk.

Re: Those Weird Grocery Experiences

Gabidog — Tue, 13 Aug 2019 11:42:09 GMT

At check out I was behind a woman who had a few items which she was placing on the conveyor belt. She put the divider bar behind them. I started placing my items behind that bar but the clerk advanced the conveyor a lot and she got upset because she thought I was putting my items with hers and she started throwing my items at me! And she was screaming at me about how rude I was. She left thankfully and the checker apologized to me. It was bizarre.

Re: Those Weird Grocery Experiences

shoptilyadropagain — Tue, 13 Aug 2019 12:47:35 GMT

This was at our local CVS Drug Store...I went in to buy a few things including a box of band aids. I was in a hurry and didn't really pay attention but after I got home, I went to get a band aid and the whole box was empty. I thought to myself that they'll never believe me if I take it back so I just let it go.

Re: Those Weird Grocery Experiences

Mj12 — Tue, 13 Aug 2019 12:48:30 GMT

@ECBGgood thing you noticed the label. Not sure I would have, as we all know those deli salads are heavy therefore more $$ than we think they are!

I would not expect the store to refund the entire amount though. The overage only. Good reminder for us all to check the sticker when the deli worker hands us the product.

Re: Those Weird Grocery Experiences

SharkE — Tue, 13 Aug 2019 13:01:24 GMT

@Gabidog wrote:
At check out I was behind a woman who had a few items which she was placing on the conveyor belt. She put the divider bar behind them. I started placing my items behind that bar but the clerk advanced the conveyor a lot and she got upset because she thought I was putting my items with hers and she started throwing my items at me! And she was screaming at me about how rude I was. She left thankfully and the checker apologized to me. It was bizarre.

I hate it when people do that. Act like they can't wait till the person in front of them gets added up and reaching for their money is when I start loading up my stuff. I've had some pushy people behind me act like they're Prince Harry or something. Irks the P out of me.

Re: Those Weird Grocery Experiences

novamc1 — Tue, 13 Aug 2019 14:00:54 GMT

The one and only time I visited a Sprouts grocery store, I bought four items and got grossly overcharged for two of them.

I discovered the mistakes after leaving the store and asked to see the manager. I was directed to a guy who was ringing up another customer at the cash register.

I interrupted him and said I wanted my money back, and I didn't care that his customer of the moment heard me. He immediately took care of me, asked if I was going to do more shopping in the store so he could give me some extra discount.

I told him absolutely not. I have never been back to a Sprouts store since then. He can keep his discounts. I just wanted my overcharges corrected.

Then............just a few days ago, I got home after purchasing 5 items at another store and found that I had also purchased some sort of Welch's gummy snack candy. Had to go back to the store and get that charge refunded.

I'm really tired of being overcharged due to grocery stores not updating their computer systems with sale prices and hiring cashiers who don't pay attention to what they are doing---scanning one item twice, not scanning an item at all and just entering in a price for that item, which could be wrong, etc.

Re: Those Weird Grocery Experiences

AuntG — Tue, 13 Aug 2019 14:05:33 GMT

It's rare for me to go back when overcharged, but if I'm still in the store, I go to the service desk. One grocery cashier has not given the coupon discounts properly two times in a row. I even tried to bring it to her attention and she brushed me off so I just go to the service desk for my refund.

Re: Those Weird Grocery Experiences

okaywitheasypay — Tue, 13 Aug 2019 14:15:02 GMT

@Gabidog wrote:
At check out I was behind a woman who had a few items which she was placing on the conveyor belt. She put the divider bar behind them. I started placing my items behind that bar but the clerk advanced the conveyor a lot and she got upset because she thought I was putting my items with hers and she started throwing my items at me! And she was screaming at me about how rude I was. She left thankfully and the checker apologized to me. It was bizarre.

@GabidogYikes . In todays world it gets scary when you are so close to problematic screaming people. If you put items behind the bar there should not have been a problem , but go figure! There are a couple of stores I shop where those bar thingys are a coveted commodity evidently. I joke with the cashier "isn't your employer making enough $$s to afford these high end items? "

I like to place my items on the belt as soon as possible if I have a divider. It helps the cashier /bagger , I have trouble with my hands sometimes (drop items) , and I like to try to keep an eye on the l prices to make sure they are as I thought .

One of my pet peeves are when a jerk picks up their purchase ,walks out , and leaves a cart in the line right in front of me. Of course I can push it with my cart or an employee will move it. You just want to yell at them "your mother must be proud !"

Re: Those Weird Grocery Experiences

sidsmom — Tue, 13 Aug 2019 14:33:23 GMT

Undercharging is my story.

Whole Foods has organic Hannah Sweet Potatoes at $1.99/pound.

I purchased several other items. As I got home, I noticed they

only charged for conventional Russet at $.99/pound.

I drove back to say I owed MORE money...but the manager

not only not charge me, but refunded the add’l items.

So today I always make a special point to say “$1.99/pound!”

to make sure they ring it up correctly.

👍Whole Foods👍

Re: Those Weird Grocery Experiences

CLHS68 — Tue, 13 Aug 2019 14:42:28 GMT

The store did the correct thing refunding the difference. As Judge Judy would say she ate the steak (in this case potato salad). So she needs to pay for what she ate.

Re: Those Weird Grocery Experiences

shoptilyadropagain — Tue, 13 Aug 2019 15:16:41 GMT

@sidsmom story reminded me of a couple of times when I wasn't charged for something.

Once at Target, I had several things in my cart including two 12-packs of Diet Pepsi. I put one on the converyer belt thinking the checker would see the other one in the cart. Realized after I got home, I was only charged for one so I called and told them I'd pay for it the very next time I was in the store. A couple of weeks later, I went to the service desk and paid for it. I don't think they had ever had anyone do that before.

The second time I was at Meijer and had a b'day or Father's Day card for my dad in my cart. It was in the child seat part and my purse must have been covering most of it. After I paid for groceries, I went out to the car and put everything in the back. I then picked up my purse and saw the card. I went to grab it and there was a gust of wind. It took me a while to finally grab the card and by then it was bent and unusable. But I took it in and grabbed another one just like it and paid for both.