topic Re: Lock n Lock Customer Service Phone Number in Kitchen

Lock n Lock Customer Service Phone Number

butterfly123 — Thu, 04 Oct 2018 23:23:56 GMT

844-527-9188

Monday-Friday

9AM-5PM

Pacific Time

Re: Lock n Lock Customer Service Phone Number

meallen616 — Fri, 05 Oct 2018 15:31:49 GMT

@butterfly123,

Thanks, will keep this info just in case...

Re: Lock n Lock Customer Service Phone Number

StuckinNJ — Sun, 07 Oct 2018 18:27:38 GMT

Thanks. I ordered 2 of the 20 piece sets, and each one had a broken round bowl lid.

Re: Lock n Lock Customer Service Phone Number

coffee drinker — Thu, 11 Oct 2018 03:31:24 GMT

I order a set when it was the TSV a couple of weeks ago. One of the covers had a broken tab. I called and the CS rep who said if the had a spare cover, they'd send it to me. Fair enough. Then I get a letter from QVC stating no covers are available. I could return the ENTIRE set for a refund or replacement when the set becomes available . Use their label @ cost of maybe $7 or take it to the P.O. NO WAY. Why can't only the damaged part be returned for replacement? I think it's QVC's way of sticking it to their customers.

Re: Lock n Lock Customer Service Phone Number

sunshine45 — Thu, 11 Oct 2018 05:33:34 GMT

@coffee drinker

you will not be charged on a return of a defective set.

use the label they provide and make sure you mark your receipt as defective.

Re: Lock n Lock Customer Service Phone Number

loriqvc — Thu, 11 Oct 2018 16:14:54 GMT

@coffee drinker wrote:
@I order a set when it was the TSV a couple of weeks ago. One of the covers had a broken tab. I called and the CS rep who said if the had a spare cover, they'd send it to me. Fair enough. Then I get a letter from QVC stating no covers are available. I could return the ENTIRE set for a refund or replacement when the set becomes available . Use their label @ cost of maybe $7 or take it to the P.O. NO WAY. Why can't only the damaged part be returned for replacement? I think it's QVC's way of sticking it to their customers.

@coffee drinker - Especially sInce you're posting in a thread that shares the customer service number for Lock&Lock, I'd also suggest contacting the company directly--sometimes they may be able to get a piece that QVC cannot, due to the fact that QVC only sells full sets of the products. Good luck!

Re: Lock n Lock Customer Service Phone Number

coffee drinker — Thu, 11 Oct 2018 16:19:48 GMT

@loriqvc thanks Lori for the suggestion. I do have other lids that will fit on this container. I was just venting about how silly QVC's policy is when something is defective. Returning the entire item seems like such a waste of time and energy. Why can't we just return the damaged item?!!! Most of the time, the packaging has been trashed and then what do we do?

Re: Lock n Lock Customer Service Phone Number

loriqvc — Thu, 18 Oct 2018 20:28:45 GMT

@coffee drinker wrote:
@loriqvc thanks Lori for the suggestion. I do have other lids that will fit on this container. I was just venting about how silly QVC's policy is when something is defective. Returning the entire item seems like such a waste of time and energy. Why can't we just return the damaged item?!!! Most of the time, the packaging has been trashed and then what do we do?

@coffee drinker - If you want to keep the set, one other option you have is to ask customer service for a partial refund; you might not get much since it's just for a single lid, but it may be worth inquiring about, and it could make you feel like you've been "made whole."

Re: Lock n Lock Customer Service Phone Number

Mj12 — Thu, 11 Oct 2018 19:07:22 GMT

Email Lock & Lock directly: locknlockcs @ gmail dot com

Re: Lock n Lock Customer Service Phone Number

Catlady Nicole — Fri, 12 Oct 2018 16:21:08 GMT

I also ordered the K47094 TSV from September and, upon unpacking, my set also had a broken lid on the largest round bowl. I contacted QVC, who told me to contact L & L directly. I used the contact us link from their web page, attached a copy of my invoice from the Q to my email, and received a new lid via mail within about 10 days. I've since had another lid break and I am waiting on this replacement lid. I think the tabs of the round bowls are too small and therefore more susceptible to breaking off.

Re: Lock n Lock Customer Service Phone Number

dooBdoo — Thu, 18 Oct 2018 20:18:37 GMT

@butterfly123, @Mj12, Thank you for taking time to post this contact information. Very useful, and it’s always refreshing to see posters using threads to help others.

Re: Lock n Lock Customer Service Phone Number

rmem — Wed, 17 Jul 2019 23:17:54 GMT

Thank you so much for posting the Customer Service number for Lock & Lock. I'd broken one of the tabs on a lid (entirely my fault) and called today. The rep. was very pleasant. I gave her the "H" number on the bottom of the bowl and she asked what color I wanted - I told her it didn't matter, I just need to be able to use the bowl again. I asked if there was any charge and she said no, it was covered under warranty. I told her I had the bowl for a quite a while, but she said it was no charge, and that I should get it in 2 to 3 weeks. I do like the Lock & Lock line of products - I hope they come through!