topic Re: Samsung Refrigerators - French door style....HATE!!!! in Kitchen

Samsung Refrigerators - French door style....HATE!!!!

mare54 — Fri, 14 Jun 2019 20:12:06 GMT

I have had this fridge for almost 4 years and had nothing but problems with the ice maker! Needless to say NEVER EVER will I buy another Samsung product!!

Re: Samsung Refrigerators - French door style....HATE!!!!

sunshine45 — Fri, 14 Jun 2019 20:20:01 GMT

i would never purchase a samsung kitchen appliance or washer/dryer.

i have heard to many horror stories from family and friends, including my daughter.

i do love samsung phones though.

french door style i LOVE though for a refrigerator.

sorry you are having so many issues. i know it took my daughter many phone calls and about 8 technicians coming to her home to finally fix the problem. they had initially promised her a new refrigerator, but reneged on that.

Re: Samsung Refrigerators - French door style....HATE!!!!

Icegoddess — Fri, 14 Jun 2019 20:21:19 GMT

The ice maker is the most likely feature to break no matter the brand of refrigerator. I think Consumer Reports suggest getting a refrigerator without an icemaker, but that's not happening here. I do have a Samsung French Door and have had issues with mine, but mostly I think it's more about the way we use it rather than the brand.

There's only the two of us, so the icemaker makes too much ice. After it builds up and sits there awhile, the ice on the top sticks together into a big blob. At that point, I'm unable to get ice from it or it chops it up. I just open it up and empty out about half of what is there and we're back in business. We did recently have to have something replaced in it though as it quit making ice and I'm wondering if it was because I had started turning the maker off when my husband was out of town so it wouldn't make so much ice.

I know my dad used to complain about his icemaker (not Samsung) that would spit out ice onto the floor after you had removed the glass.

Re: Samsung Refrigerators - French door style....HATE!!!!

Peaches McPhee — Fri, 14 Jun 2019 20:25:22 GMT

When our ice maker broke, and it was too expensive to repair, we just said "bag it" and went back to ice trays.

Re: Samsung Refrigerators - French door style....HATE!!!!

novamc1 — Fri, 14 Jun 2019 20:48:45 GMT

Believe me, the brand has nothing to do with how much an owner can hate a refrigerator because of the icemaker.

I got a brand new SubZero years ago after a professional kitchen remodel.

I loved that fridge and put up with several straight years of having repairs or replacements done to the icemaker and other functions of the fridge.

After about 6 years of costly nonsense with the icemaker, I stopped using it and used old-fashioned ice trays forever after that.

Appliance repairmen told me that the overactivity of icemakers and buildup of ice dams in the upper part of the fridge were caused by federal government environmental rules for appliance makers...........designed to make appliances more energy efficient by cutting back on power used to periodically defrost internal workings of a fridge.

I wound up having at least a few "after-market" parts installed to counteract the government rules, and the SubZero operated beautifully for the next 15 years until we sold the house--except of course for the icemaker we had stopped using years before that.

The government rules no doublt have kept appliance repair professionals in business. I had years of previous trouble with GE refrigerator icemakers, too, so probably no brand is safe.

Re: Samsung Refrigerators - French door style....HATE!!!!

SharkE — Fri, 14 Jun 2019 21:31:44 GMT

" were caused by federal government environmental rules for appliance makers.........."

I believe that ! Most of these dumb rules the Gov. comes up with are nonsense. Can't do that, this and something else. Then, it adds costs to the product no matter what it is, car, refrigerator, TV, etc.

Re: Samsung Refrigerators - French door style....HATE!!!!

staciesmom — Fri, 14 Jun 2019 23:08:24 GMT

We have a french door Samsung refrigerator - it's 8 or 9 years old and we've had zero issues. No ice maker though - plain model.

Re: Samsung Refrigerators - French door style....HATE!!!!

Bhvbum — Fri, 14 Jun 2019 23:42:30 GMT

Grrr. My icemaker seems to work about once every couple of weeks. I give up on it thinking it’s finally died and in the middle of the night I’ll hear it plinking out ice.

I finally broke down today and bought a bag of ice for two dollars for 10 pounds

Re: Samsung Refrigerators - French door style....HATE!!!!

Carmie — Fri, 14 Jun 2019 23:54:20 GMT

I have a Samsung french door fridge. It works great. I never hooked up the ice maker. I do not like auto ice makers in the fridge. They always have a break down and flood the kitchen.

Re: Samsung Refrigerators - French door style....HATE!!!!

kivah — Fri, 14 Jun 2019 23:56:16 GMT

@novamc1

Whenever the government gets involved - u know, there will be trouble.

Re: Samsung Refrigerators - French door style....HATE!!!!

giddy up — Sat, 15 Jun 2019 00:27:10 GMT

The thing about Samsung is there are never any reliable service places around if something does go wrong on a major appliance like a fridge or washer/dryer so then you are stuck without until parts can be found, ordered, and someone capable of servicing them can find there way to your house. That is why I would hesitate. Now as far as electronics like a cell phone or TV I think it is better in that regard.

Re: Samsung Refrigerators - French door style....HATE!!!!

sunshine45 — Sat, 15 Jun 2019 01:58:13 GMT

have to have a good ice maker......that is a must for us. water and ice cubes on the door.

we have a kitchen aid that is going on 20 years and pretty much on its last legs.

we have had a couple of issues with the ice maker, but we have a whole house appliance service contract so it costs us nothing when they repair it.

i would not hesitate to get another kitchenaid after this.

Re: Samsung Refrigerators - French door style....HATE!!!!

homedecor1 — Sat, 15 Jun 2019 04:36:33 GMT

@mare54

You are NOT alone!!!

I bought my french door Samsung in February, 2017 based on "salesman" recommendation even though I went to store to buy a GE or Frigidaire. Worse thing was the Amana that came with the house was 18 years old & side by side nothing wrong just -- I wanted to update when I redid my kitchen. I shopped for a year for best prices.

Fast forward, 13 months later (March, 2018) I noticed ice was not being made. We noticed water in the bottom fridge part and a musty odor inside.

Never realized the ice maker line was frozen UNTIL 3 weeks later when I got up one morning and my kitchen floor was flooded with water & opened cabinet under sink -- water was "flowing" like Niagara Falls😡.

I immediately called Samsung - guess what out of warranty! Worse thing, I bought extended warranty ($379 5/yr) fine print ice makers not covered.

No local repair people would work on Samsung because the problem would occur again.

This is the ice maker as it was when the lines were frozen and chipped some ice away to see what was the "problem"..

months of arguing with them I gave up! Interestingly, I had to buy new washer this week & I asked salesperson why a reputable company like theirs would continue to sell Samsung. The sales rep gave me the Customer Hotline # there was a class action suit against Samsung because there is a defective thermal coupler (or some type of shield) that was not installed at factory. apparently they are fixing defective ice makers! I called and filed claim -- still waiting for the reply. 🤞🏻

I now make good old fashion ice cubes with trays. A pain but works better. Disconnected the water line BUT my new problem is the compressor runs so loud it's like living in a turbine factory.

I'm selling this piece of junk for best price As Is...and would never buy another fridge with ice maker. Sadly, it's just not Samsung my sister & others have same issue with broken ice makers🤷‍♀️

Re: Samsung Refrigerators - French door style....HATE!!!!

homedecor1 — Sat, 15 Jun 2019 18:26:08 GMT

@Carmie

very smart it's amazing what damage is done from water. My kitchen tiles started lifting after and my cabinet is slightly warped in the water line area😡

I had no idea to call homeowners to cover damages. I had to have new kitchen floor installed they would have offset the costs after deductible.

The things we learn after the-fact☹️

Re: Samsung Refrigerators - French door style....HATE!!!!

Carmie — Sat, 15 Jun 2019 05:14:34 GMT

@homedecor1 What happened to you was just awful. I would be extremely upset. I have hardwood floors in my kitchen, so I am very cautious about water leaks.

i had a dishwasher leak twice. There was no floor damage though, because I discovered it right away.

The more bells and whistles there is on any appliance is just more things that can go wrong.

Re: Samsung Refrigerators - French door style....HATE!!!!

wagirl — Sat, 15 Jun 2019 14:27:27 GMT

I will be needng a new refer pretty soon and want the french doors and the shelves that pull out, but don't want the water disp/icemaker thing in the outside. I hate the look and also the mess. Haven't heard much good about the Samsung brand in appliances and was told by a repairman that the less bells and whistles the better, as far as needing very expensive parts and repair.

Re: Samsung Refrigerators - French door style....HATE!!!!

gizmogal — Sat, 15 Jun 2019 14:42:05 GMT

Don’t say “never again anything Samsung ”,@mare54, and shortchange yourself. Samsung makes superb TVs and smartphones. Stay away from their appliances, yes. But refusing the brand in spite of their excellence in consumer electronics, would be obstinacy. Samsung has a proven record of customer satisfaction and consistent quality in those other two product lines.

It’s certainly your choice, but reading reviews and evaluating specific products should be a consumer’s obligation, rather than rejecting a manufacturer out of hand. Refrigerators and televisions are different technologies. Buy (or don’t buy) based on what’s best within categories, not across a brand name.

Sorry your fridge is such a nightmare.

Re: Samsung Refrigerators - French door style....HATE!!!!

Eileen in Virginia — Sat, 15 Jun 2019 16:40:46 GMT

@Carmie We also have a Samsung French door refrigerator without the ice maker (we initially didn’t hook it up, then had an appliance repairman remove it). The space in our galley kitchen was so tight that I knew we’d have problems with the line. We buy bags of ice and/or make ice cubes in ice trays.

There’s another problem where the condensate lines in the fridge freeze, resulting in ice blocks forming under the vegetable bins. This is a systemic problem and Samsung has a solution, but you have to turn your refrigerator off for two days so they can remove the inner rear panel without messing up the insulation. Instead, I remove the bins, chip out the ice and clean up the bins before returning them. It only takes a few minutes and I don’t have to worry about taking the food out of the fridge.

Re: Samsung Refrigerators - French door style....HATE!!!!

deeva — Sat, 15 Jun 2019 16:48:12 GMT

We have a Jenn Air French door fridge, but ours has the ice maker in the bottom drawer and an internal water dispenser. In the seven years we’ve had it, we’ve only had one repair.

Even though the manufacturers warranty had expired two years earlier, Jenn Air repaired it at no charge because it was a design flaw.

Re: Samsung Refrigerators - French door style....HATE!!!!

cotton4me — Sat, 15 Jun 2019 17:02:17 GMT

We wanted French door refrigerator without water or an ice maker, but it was impossible to find. We ended up with a GE but didn’t hook up the water or ice maker. No matter what the brand, we’ve heard about too many problems with leaks, etc. So far all is well.