topic Re: Just received Cheryl's TSV in Kitchen

Just received Cheryl's TSV

kam24 — Fri, 05 Apr 2019 17:43:46 GMT

Boy, not impressed so far.

These were NOT a gift or for gift-giving. Thank goodness.

1) If you are going to showcase the box/artwork that the cookies come in - make sure to pack it so it does not come damaged. The corner of my box was damaged. Not a big deal for me since this was not a gift, but if this was a gift, that would be disappointing.

2) Paying this much for cookies (even with the "deal") - EVERY cookie should be intact. Two of the cookies were partially broken (edges broken off and crumbs in the bag). Also, some of the frosted cookies did not have the frosting even resemble an egg shape. Some of the cookies had the frosting cut off way before the edge of the cookie. Again, if these were for gifts, I would already have lost 5 cookies I could use.

3) I tried the Peanut Butter cookie. This had to be one of the driest Peanut Butter Cookies I have ever eaten. I guess it was soft-ish, but really dry. In fact, after eating that cookie, I was NOT tempted to try any others right away. So, I guess that will make them last.

I have not tried any of the other ones yet. I am definitely canceling the AutoDelivery. If more of the cookies aren't any good, I think I will return them.

Overall, very disappointed. But, at least I won't be tempted EVER again with any of their presentations.

Curious as to what others have received. (Sorry for the negative post...)

Re: Just received Cheryl's TSV

KingstonsMom — Fri, 05 Apr 2019 17:57:03 GMT

@kam24

Don't apologize, other purchasers will appreciate your honest review!

And to be honest, yours is not the first negative one I've read on these forums regarding this product.

If you're unhappy with the order, call CS and they will give you credit without you having to return it.

That's their policy on all food items.

Welcome to the forums!

Re: Just received Cheryl's TSV

loriqvc — Fri, 05 Apr 2019 18:02:51 GMT

@kam24 - The packaging is actually my biggest complaint with Cheryl's; every order I've received (whether via QVC or the company's website) has arrived with a corner or two smashed in, which in turn smashes some cookies. I've sent lots of feedback about this along with suggestions for putting just a small bit of padding in each corner and atop the cookies in the boxes, but nothing has changed. These tiny adjustments would result in far more successful cookie deliveries at a negligible cost, so I really hope they might be implemented someday.

I hope you enjoy the rest of your cookies! Cheryl's certainly aren't as good as homemade, but my family really likes them. If you ever get a chance to try the salted caramel buttercream frosted cookie, go for it—that flavor is truly delicious.

Welcome to the forums...

Re: Just received Cheryl's TSV

kam24 — Fri, 05 Apr 2019 18:12:16 GMT

@KingstonsMom wrote:
@kam24

Don't apologize, other purchasers will appreciate your honest review!

And to be honest, yours is not the first negative one I've read on these forums regarding this product.

If you're unhappy with the order, call CS and they will give you credit without you having to return it.

That's their policy on all food items.

Welcome to the forums!

.

Thank you for the "Welcome"!

I will see how many aren't good before deciding. I had read some of the reviews - but many were about the cookies being very sweet. Well, that would be a good thing for me! No such thing as anything that is too sweet in my book. LOL. If they were too sweet than my husband wouldn't eat them and they would be all mine!!

Re: Just received Cheryl's TSV

kitcat51 — Fri, 05 Apr 2019 18:17:25 GMT

I had Cheryl's Lemonade cookies, they were good & a thoughtful gift BUT when I want frosted sugar cookies I buy Lofthouse...12 for less than $3.00 at the grocery store. They make shapes for Holidays & other cookies too...always fresh, soft & it only takes one to satisfy your sweet tooth.

Re: Just received Cheryl's TSV

chrystaltree — Fri, 05 Apr 2019 18:50:31 GMT

They are just expensive packaged cookies. Nothing more, nothing less. I do buy them during the holidays but it's just for convenience sake because I don't bake my Christmas cookies until a week before Christmas and I like to have cookies in the house after Thanksgiving. I wouldn't buy them any other time of the year.

Re: Just received Cheryl's TSV

spent2much — Fri, 05 Apr 2019 18:52:07 GMT

I bought Cheryl's cookies once. I didn't feel they were very tasty - just blah! They're soooooo pretty, but I don't think I'll order again.

Re: Just received Cheryl's TSV

sunshine45 — Fri, 05 Apr 2019 18:53:13 GMT

sent out three sets of cheryls, including the one with the easter egg cookie jar.

they received them within two days of shipment and raved about them to me. i posted this on another thread.

the only thing that i did not like was that they did not get any type of card or invoice saying who they were from.

Re: Just received Cheryl's TSV

GenXmuse — Fri, 05 Apr 2019 19:37:31 GMT

I’ve never ordered because the reviews aren’t very favorable.

Re: Just received Cheryl's TSV

Mustang Shar — Fri, 05 Apr 2019 21:43:58 GMT

I received mine in perfect condition and all cookies perfectly frosted, others just great. Clearly the manufacturer does NOT have quality control down pat to let those flawed cookies pass. Sometimes these companies set quotas for production that aren’t realistic

Re: Just received Cheryl's TSV

NYC Susan — Sat, 06 Apr 2019 06:30:35 GMT

I've received these as gifts twice, both times directly from Cheryl's (not QVC). And both times they were disappointing.

Several of the cookies were broken and crumbled. Lots of crumbs. I thought the frosting was way too thick, annoyingly sweet and artifical-tasting, and I wasn't impressed with the cookies themselves. They definitely weren't anything special. I've had plenty of supermarket cookies that taste a whole lot better.

When I received the first gift, there was nothing enclosed to indicate who had sent them. So I called Cheryl's CS, and went thru one of the most frustrating CS experiences I've ever had. The rep didn't know how to access that information and didn't understand why I wanted to know. It took a long time, but eventually they located the info (which should have been enclosed), but whoever took the order badly messed up the names. I was treated as though I was a bother.

The second time, there was a gift card enclosed (actually a small strip of paper), and the message had been cut off, but I was able to figure out on my own who had sent them. Once again, some of the cookies were broken and crumbled. I tried one or two, threw out the really crumbly ones, and gave the rest away.

So I would never order them for myself, and for sure I wouldn't order them as a gift. I wouldn't trust Cheryl's to get even the names right, their quality control is clearly lacking, and I don't think the cookies are very good anyway.

(Welcome to the forums! And don't worry about your post being negative. Mine is far more so!) :-)

Re: Just received Cheryl's TSV

sissel — Sat, 06 Apr 2019 06:42:41 GMT

Never order these cookies but the reviews are bad, heard so much broken & not up to what they expected. I would not order these cookies. Cheryl needs better package & maybe new flavors.

Re: Just received Cheryl's TSV

forsythia1 — Sat, 06 Apr 2019 11:07:57 GMT

As @Kitkat51 posted, Lofthouse cookies are just as good and a heck of a lot cheaper.

Re: Just received Cheryl's TSV

wagirl — Sat, 06 Apr 2019 14:31:42 GMT

@kam24---call CS and get your money back!! You don't need to send them back either. This very thing happened when I ordered the Germack nuts---they were all broken pieces and the iside of the container was dusty looking from being shipped and apparently, drop kicked all the way; not like the beautiful display that was shown on the show. I did use them in recipes so didn't call. But I was going to give them as a gift originally, but not in that condition.

Re: Just received Cheryl's TSV

Maloyo — Sat, 06 Apr 2019 15:47:39 GMT

@kam24 thanks for the review. Personally, I don't "get" Cheryl's Cookies. A few years ago I sent my mom flowers from 1-800-Flowers.com and they asked if I wanted to add Cheryl's Cookies for a small additional price. I said yes. Well, she and my stepfather RAVED about them. RAVED! So, I have periodically sent them to her since then, most recently for Thanksgiving 2018. Since I was going to visit then, I asked her to save me one so I could finally taste them.

Well, lets say I was unimpressed. First of all, I don't like "cakey" cookies. They weren't stale, but they didn't taste fresh either. They were thin cakes with frosting. Okay, but not special for me. I don't think any were broken; I didn't see the packaging (she had them in a dish, still individually wrapped). Also, I bought them from Cheryl's not QVC. Still, I'll get them for her but I won't be buying them for me, LOL!

Re: Just received Cheryl's TSV

ScarletDove — Sat, 06 Apr 2019 18:59:11 GMT

@kam24Thank you for the information on Cheryl's TSV cookies, I have never ordered them and I am glad I have not, appreciate the review. If you have not as yet, it might be good to post a review of this TSV on the website of the item so that others will know your experience. Thanks again!

And yes, call CS or send an email to qvcsocialteam@qvc.com, provide your order# and explain your experience and/or disappointment, you will receive a refund. I just sent a refund request today for a food item I ordered and did not like at all....refund provided!

Re: Just received Cheryl's TSV

Topaz Gem — Wed, 10 Apr 2019 02:58:25 GMT

I did not get this TSV, but I’ve been ordering Cheryl’s cookies for years; both through QVC and directly with Cheryl’s. I’ve always been happy. I can’t say that I’ve never received a broken cookie, but if I did, it was only one or two. They still taste the same, LOL. I never give them as gifts, so that could be why I wouldn’t get too upset if a cookie or two was broken.

I was even on A/D for over two years and received a batch on every holiday and each shipment arrived in perfect condition as far as I can remember. I loved the convenience of tossing one in my lunch bag and bringing it to work each day. I would always eat it mid-afternoon during my 15-minute break.

Sorry to hear that some are not satisfied, but I guess that happens with every food product. People’s tastes are different and their postal services are different in every part of the country. I’ve always lived in a region where my packages (both UPS and U.S Post Office) are handled with care, but I hear horror stories from other parts of the country. The way some packages are treated, it’s no wonder that people receive food products that are broken and bruised.

Re: Just received Cheryl's TSV

Jinlei — Sun, 07 Apr 2019 22:25:10 GMT

They were not anything special. Certainly do not live up to hype they give them on QVC. I agree, Lofthouse cookies are better.

Re: Just received Cheryl's TSV

luvsshopping — Sun, 07 Apr 2019 22:42:40 GMT

I purchased Cheryl's cookies several years ago. Horrible.

thick, tasteless and overloaded with icing. Could not eat them but hated to throw them out. I eventually did throw them out because nobody seemed interested in them. What a waste of money. Can't believe they're still selling them!

Re: Just received Cheryl's TSV

NYC Susan — Mon, 08 Apr 2019 03:37:58 GMT

@Topaz Gem wrote:
I did not get this TSV, but I’ve been ordering Cheryl’s cookies for years; both through QVC and directly with them. I’ve always been happy. I can’t say that I’ve never received a broken cookie, but if I did, it was only one or two. They still taste the same, LOL. I never give them as gifts, so that could be why I wouldn’t get too upset if a cookie or two was broken.

I was even on A/D for over two years and received a batch on every holiday and each shipment arrived in perfect condition as far as I can remember. I loved the convenience of tossing one in my lunch bag and bringing it to work each day. I would always eat it mid-afternoon during my 15-minute break.

Sorry to hear that some are not satisfied, but I guess that happens with every food product. People’s tastes are different and their postal services are different in every part of the country. I’ve always lived in a region where my packages (both UPS and U.S Post Office) are handled with care, but I hear horror stories from other parts of the country. The way some packages are treated, it’s no wonder that people receive food products that are broken and bruised.

I agree with you re people having different tastes. I didn't like Cheryl's Cookies, but I know that lots of people do. Honestly, I wouldn't want them even if they were free.

I do disagree re postal services, though. I received two deliveries of Cheryl's, and both had numerous broken cookies, lots of crumbs, etc. The outer packages weren't damaged at all. Delivery in my area has always been excellent - I get packages all the time, and nothing has ever arrived damaged. So I blame Cheryl's for the condition the cookies were in when they arrived.