topic Re: remove in Kitchen

remove

Fionna — Wed, 06 Feb 2019 12:54:43 GMT

Re: Lock and Lock lids to not fit

World Traveler — Wed, 06 Feb 2019 12:35:27 GMT

@Fionna wrote:
Just got the new lock and lock storage containers and three lids do not fit. Customer service says send the set back. Sorry, but the seems stupid. Any advice on where I can get help with the lids?

You just did get advice. Send it back and they will get you another set or you can have your money back. Why do you consider that "stupid" advice? What do you want them to say?

Re: Lock and Lock lids to not fit

NicksmomESQ — Wed, 06 Feb 2019 12:38:48 GMT

@Fionna I have several sets of Lock & Lock & have given them as gifts.I’ve never had an issue with the lids.If I were you I would return them to QVC for a refund or exchange.It won’t cost you anything for shipping. My understanding is that Lock & Lock c.s. is not as responsive as QVC c.s.

Re: Lock and Lock lids to not fit

Fionna — Wed, 06 Feb 2019 12:53:03 GMT

I have just filled all the containers with my things for one. Another it is hard to get to the post office and what if I get another set that is flawed.

Re: Lock and Lock lids to not fit

dex — Wed, 06 Feb 2019 13:16:30 GMT

@Fionna I don’t th8nk any place would just send parts of a set.They don’t have pieces to send.You just need to make sure that your new set is in good working order before you fill it next time.I wonder if your postal worker would take the package from you if you catch him or her delivering your mail.

Re: remove

okaywitheasypay — Wed, 06 Feb 2019 15:08:33 GMT

@FionnaI had a lid with just a tab broken off of the last large set I purchased . It fell on the floor when I opened the package. I called L&L cs and they sent me just the lid. They did not ask me to send back the entire set. You might try again. Explain what an inconvience that is when you just need a lid or if they insist on you returning the whole thing --I would but do not be concerned about it being spotless .

Could be that a different rep might do things differently.

Edit= Just looked back over what I could see of your post and I see you said the lids do not fit so you probably would need to send the whole thing back as something must be misshapen .

Re: remove

loriqvc — Wed, 06 Feb 2019 15:36:41 GMT

@Fionna - It seems odd that you would receive Lock & Lock pieces with lids that do not fit, especially since the pieces typically arrive with their lids attached. But in any case, if you do not want to or cannot return your full set to QVC for an exchange, try calling Lock & Lock customer service directly for assistance—they are very helpful and do a great job of replacing defective items. Representatives are available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time at 844-527-9188.

Have your containers on hand when you call so you can provide the item numbers on the bottom. Good luck!

Re: Lock and Lock lids to not fit

Kachina624 — Wed, 06 Feb 2019 18:48:01 GMT

@Fionna wrote:
I have just filled all the containers with my things for one. Another it is hard to get to the post office and what if I get another set that is flawed.

@Fionna. You dont have to go to the post office. Pack them up, use the QVC prepaid label and go to the USPS website and request a package pick-up. They'll come and get it.

Re: remove

sunshine45 — Wed, 06 Feb 2019 19:38:47 GMT

@loriqvc wrote:
@Fionna - It seems odd that you would receive Lock & Lock pieces with lids that do not fit, especially since the pieces typically arrive with their lids attached. But in any case, if you do not want to or cannot return your full set to QVC for an exchange, try calling Lock & Lock customer service directly for assistance—they are very helpful and do a great job of replacing defective items. Representatives are available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time at 844-527-9188.

Have your containers on hand when you call so you can provide the item numbers on the bottom. Good luck!

@loriqvc

have you ever tried getting a replacement lid for a bottom that DOESNT have numbers on it? i have a cylinder style container that has a strainer inside that i need a new lid for.

Re: remove

loriqvc — Wed, 06 Feb 2019 19:48:51 GMT

@sunshine45 wrote:
@loriqvc wrote:
@Fionna - It seems odd that you would receive Lock & Lock pieces with lids that do not fit, especially since the pieces typically arrive with their lids attached. But in any case, if you do not want to or cannot return your full set to QVC for an exchange, try calling Lock & Lock customer service directly for assistance—they are very helpful and do a great job of replacing defective items. Representatives are available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time at 844-527-9188.

Have your containers on hand when you call so you can provide the item numbers on the bottom. Good luck!

@loriqvc

have you ever tried getting a replacement lid for a bottom that DOESNT have numbers on it? i have a cylinder style container that has a strainer inside that i need a new lid for.

@sunshine45 - I've never seen a Lock & Lock container without a number on it, but I'd guess that if it at least has the volume listed and you can measure its size, you might be able to call L&L customer service and have them assist you in finding what you need. I've found the representatives to be very helpful. Good luck!

Re: remove

loriqvc — Wed, 06 Feb 2019 20:44:39 GMT

@sunshine45 - Wait, I just had a thought: Are you sure your strainers are from Lock & Lock? I only ask because I bought a set of plastic strainers in cylindrical containers with tab tops from the Q a few years ago, but they were actually from MCM even though they looked similar to L&L—and I ended up returning them because the tabs broke off both lids with just minimal use within the first 30 days. Even if your containers don't have a letter followed by a few numbers, they should all be branded with the Lock & Lock name if that's who made them.

Just thought I'd throw this out there in case it was helpful...

Re: remove

EatWell — Thu, 07 Feb 2019 00:48:29 GMT

@Fionna

Remove what?

Re: remove

DJs mom — Thu, 07 Feb 2019 17:47:16 GMT

@EatWell OP removed her original post.

Re: remove

sunshine45 — Thu, 07 Feb 2019 22:48:49 GMT

@loriqvc wrote:
@sunshine45 - Wait, I just had a thought: Are you sure your strainers are from Lock & Lock? I only ask because I bought a set of plastic strainers in cylindrical containers with tab tops from the Q a few years ago, but they were actually from MCM even though they looked similar to L&L—and I ended up returning them because the tabs broke off both lids with just minimal use within the first 30 days. Even if your containers don't have a letter followed by a few numbers, they should all be branded with the Lock & Lock name if that's who made them.

Just thought I'd throw this out there in case it was helpful...

you know what @loriqvc?

you are probably right!

just went to look at the ones that i have and they do not say lock n lock anywhere on them. i think the red tops threw me and i have had them for quite a while. i bet the are from MCM! thank you!

Re: remove

loriqvc — Thu, 07 Feb 2019 22:57:36 GMT

@sunshine45 - Happy to help . . . though that discovery means you probably aren't going to be getting new lids. D'oh!

Re: remove

sunshine45 — Thu, 07 Feb 2019 23:00:19 GMT

@loriqvc wrote:
@sunshine45 - Happy to help . . . though that discovery means you probably aren't going to be getting new lids. D'oh!

#truedat ......oh well, i can only hope that lock n lock does something similar because it is a good idea.

Re: remove

loriqvc — Thu, 07 Feb 2019 23:09:10 GMT

@sunshine45 - I'm pretty sure L&L came up with the idea first because I can hazily recall Chris Pryme presenting strainer containers, and when they hadn't been offered in awhile, I believe MCM created a similar version. So perhaps in the future one of the brands will bring 'em back. Fingers crossed for you!