topic Christmas Lock n Lock disappointment in Kitchen

Christmas Lock n Lock disappointment

Mothertrucker — Tue, 25 Dec 2018 15:17:15 GMT

I know the quality of Lock N Lock has declined, I have had tabs break off etc.. It hasnt really bothered me till now.

As in years past, I ordered a set of the Christmas containers with gift bags..Ordered it way back when it was first on- they arrived, I put them away till Christmas, and went to fill them yesterday and found tha tone of the containers, the grey/gunmetal one, had only 3 tabs, and there was the fourth one, laying in the plastic wrap that it came in..Plus, the containers, which last year were 1.5 qt are this year only 1qt.. the size doesnt really bother me, perhaps they discussed this and I missed it, but receiving a broken product DOES bother me- Obviously, I couldnt use it..

I suppose I should have unpacked them back when I got them and checked them out, but I really shouldnt HAVE to-One should be able to count on somehthng like this to be intact usable when shipped- I mean, it wasnt like they were made of glass...How weak are the tabs if they break off before they are even used? it is no wonder we are having trouble with them DURING use these days..

Since I bought a set which was the exact amount I needed, someone at work didnt get one, and that makes me sad...

I remember when the Q in QVC used to stand for "Quality"...these days, not so much...

Re: Christmas Lock n Lock disappointment

CLHS68 — Tue, 25 Dec 2018 15:28:54 GMT

I know it would be to late but could you contact L & L & have them send a new lid.

Re: Christmas Lock n Lock disappointment

Kachina624 — Tue, 25 Dec 2018 16:57:10 GMT

Somebody here posted about having received a container with a tab that wouldn't open. Low and behold, I got a new 3-piece set of rectangular containers and one has a long tab that is permanently frozen in place. I too, have had them awhile and didn't use until now.

Re: Christmas Lock n Lock disappointment

depglass — Tue, 25 Dec 2018 17:16:20 GMT

I had an issue with the cereal containers, they wouldn't open with the tab on the round pouring hole. Of course I was way past my 30 days, so I just use these for storage and take off the entire top. Does anyone know of a comparable line that still might be the quality I used to get from L&L?

Re: Christmas Lock n Lock disappointment

staciesmom — Tue, 25 Dec 2018 17:37:57 GMT

I've had many tabs break off my Lock 'N Lock - but of course it was past the 30 days and I had thrown away my receipts. You can't just send back a broken lid and get a new one without your receipt. Haven't purchased since.

Re: Christmas Lock n Lock disappointment

Kachina624 — Tue, 25 Dec 2018 19:15:28 GMT

@depglass. From now on if I buy L&L, I'll get it at Walmart where I can try before I buy.

Re: Christmas Lock n Lock disappointment

Peridot — Tue, 25 Dec 2018 20:52:26 GMT

I so agree with OP, Lock n Lock has become garbage! I have several lids with broken tabs and I also have two lettuce keepers with three broken tabs on one lid and two broken tabs on the other. Items are not abused or mistreated and are NOT put in the dishwasher.

I would sooner pay a few extra dollars for a quality product then low prices for a cheap product which Lock n Lock has become. You can find other brands that have the tab lock system that are far superior to cheap Lock n Lock. I have started to replace my L&L. And L&L also stains, so the hype that it doens't stain from tomato is false!!!

Re: Christmas Lock n Lock disappointment

Kachina624 — Tue, 25 Dec 2018 22:17:05 GMT

@staciesmom wrote:
I've had many tabs break off my Lock 'N Lock - but of course it was past the 30 days and I had thrown away my receipts. You can't just send back a broken lid and get a new one without your receipt. Haven't purchased since.

@staciesmom. You can print out your order invoice here under customer service. It will serve as a receipt.

Re: Christmas Lock n Lock disappointment

LisaMofSLC — Wed, 26 Dec 2018 00:58:17 GMT

I bought a set of ClipFresh off HSN. It was a bit more expensive, but the set was full of different sizes. One piece, I had placed some store bought cookies I wanted to keep fresh, and must have opened and closed it 25 times, and no tab ever broke. They showed them being opened and closed repeatedly by a machine made to test the tabs, so I took that as a good sign when it was being opened up in the 100s. After reading reviews, I decided not to try L&L.

Re: Christmas Lock n Lock disappointment

loriqvc — Wed, 26 Dec 2018 02:30:34 GMT

@Mothertrucker - It's disappointing that you received a defective piece, but I definitely recommend contacting Lock & Lock customer service for assistance—especially in cases like this one where you just need one piece and don't want to swap out the whole set. The team at Lock & Lock is wonderful to work with; I recently had a bottom piece crack even though it has only been used for refrigerator storage, so I gave them a call to see what my replacement options might be. All they wanted to know was the item number printed on the piece and the address where I wanted the new container sent. I got my free replacement within a week.

Representatives are available at 844-527-9188 Monday through Friday between 9:00 a.m. and 5:00 p.m. PT. Good luck!

Re: Christmas Lock n Lock disappointment

Malacha — Wed, 26 Dec 2018 07:06:58 GMT

@depglass wrote:
I had an issue with the cereal containers, they wouldn't open with the tab on the round pouring hole. Of course I was way past my 30 days, so I just use these for storage and take off the entire top. Does anyone know of a comparable line that still might be the quality I used to get from L&L?

@depglass I gave up on L&L also, quality just not there anymore. Have purchased quite a few pieces made by HEFTY lately, such a better quality, though can be a bit pricey. Another brand, Rubbermaid Brilliance containers, I also love. They are clear see-through, and nice sizes. You may want to try them. I get both from Amazon, but Walmart sells them too.

Re: Christmas Lock n Lock disappointment

TX-starlight — Wed, 26 Dec 2018 16:27:53 GMT

I've been very skeptical on ordering L & L for awhile, for this reason, especially the larger more expensive pieces. I have not had a tab break, but you can tell they are not the best quality anymore. Several of my tabs are white at the bending seams, looking like they could break any time. I don't like the hassle of returning anything too large.

Re: Christmas Lock n Lock disappointment

deeva — Fri, 28 Dec 2018 16:54:23 GMT

I’ve had one L&L piece break, and that was when I took a container out of the freezer and dropped it on the floor.

However, most of my containers were bought between 2002 and 2007.

So I’m sure the quality has changed since then.

Re: Christmas Lock n Lock disappointment

Group 5 minus 1 — Sun, 30 Dec 2018 13:39:57 GMT

We see a lot of Lock n Lock or similar at Goodwill. We do not care for them. I have trouble closing (snapping) them. Even DH has the same problem.

Re: Christmas Lock n Lock disappointment

Jinlei — Thu, 03 Jan 2019 01:33:19 GMT

Why is it when merchandise first is available it is great quality? Then after a few years it turns into junk? You would think these companies would want to keep their quality high. I think most of the stuff on QVC and HSN in the kitchen department is just inferior. I am sure none of it is made in the USA. I guess we are all getting duped, myself included. Ha!

Re: Christmas Lock n Lock disappointment

manhattan1950 — Thu, 03 Jan 2019 03:09:53 GMT

Lock n Lock is a cheap, inferior product. I bought a set of snapware from Costco last year. Never had a problem with them.

Re: Christmas Lock n Lock disappointment

Mothertrucker — Thu, 03 Jan 2019 12:49:11 GMT

@manhattan1950 wrote:
Lock n Lock is a cheap, inferior product. I bought a set of snapware from Costco last year. Never had a problem with them.

Do they make Cristmas themed gift bags and matching containers for gifting?

Re: Christmas Lock n Lock disappointment

ptagirl — Thu, 03 Jan 2019 13:32:05 GMT

I have recently been slowly replacing my Lock & Lock containers with Progressive Prokeepers... A lot more expensive, but they're nice containers...only thing is they cannot be used in the freezer or micowave... so I'm just purchasing canisters, cereal keepers, deli, and spice containers at this time...

I decided to do this as things were starting to get stale due to increased humidity during last summer's heat... I absolutely HATE to throw food away before it's time..

So I've been donating my Lock & Locks and will not buy anymore..

Re: Christmas Lock n Lock disappointment

loriqvc — Thu, 03 Jan 2019 16:25:43 GMT

@manhattan1950 wrote:
Lock n Lock is a cheap, inferior product. I bought a set of snapware from Costco last year. Never had a problem with them.

@manhattan1950 - I have had the opposite experience—I was very happy to get rid of all my Snapware with its tabs that break off if you look at them wrong and upgrade to Lock & Lock containers, which have been wonderful.

Re: Christmas Lock n Lock disappointment

sunshine45 — Thu, 03 Jan 2019 17:36:48 GMT

i am still a lock and lock fan.

great customer service also! recently broke a tab on a top. called their customer service. they sent out a brand new top within less than three weeks. just needed to give them the number on the bottom of the bowl and the color. no charge, no need to send back the broken one.