topic Re: In all honesty.... in Kitchen

In all honesty....

comedy clubber — Mon, 26 Nov 2018 16:22:11 GMT

In all honesty, QVC should refund or credit anyone who purchased David Venabl'e new book for the shipping charge after offering it this week with free shipping. Thought that it was sold out months ago. If I buy, I will wait for Dollar Store or Barnes and Noble bargain bin. I find his recipes pretty ordinary or to the other end on the scale 100% unedible. Pomegranite and sweet potato in cabbage slaw??????? Come on!!!!

Re: In all honesty....

Sooner — Mon, 26 Nov 2018 16:27:22 GMT

@comedy clubber wrote:
In all honesty, QVC should refund or credit anyone who purchased David Venabl'e new book for the shipping charge after offering it this week with free shipping. Thought that it was sold out months ago. If I buy, I will wait for Dollar Store or Barnes and Noble bargain bin. I find his recipes pretty ordinary or to the other end on the scale 100% unedible. Pomegranite and sweet potato in cabbage slaw??????? Come on!!!!

@comedy clubber You said exactly what I was thinking!

Re: In all honesty....

millieshops — Mon, 26 Nov 2018 16:32:45 GMT

@comedy clubberSince you already seem to know you don't like what David does, why would you consider his book at any price? I just don't know why you'd pay anything for something you don't like. Makes zero sense to me.

Re: In all honesty....

Pook — Mon, 26 Nov 2018 16:41:01 GMT

There are many things purchased from many sites that are sold and then they have a special with free shipping. I don't see how anyone should be entitled to shipping back for something purchased and already received a while ago. There already was shipping paid to send it to you. Now I can see if it's a priced adjustment for something purchased within 30 days.

Re: In all honesty....

ValuSkr — Mon, 26 Nov 2018 16:54:12 GMT

There are so many recipes online, I can't imagine spending money for a book of them - even from the Dollar Store or B & N bargain bin.

Re: In all honesty....

suzyQ3 — Mon, 26 Nov 2018 16:54:17 GMT

Why would anyone not interested in a item get riled up about a shipping issue?

And @Pook is right: Unless it's a very recent order, no one can expect a refund of the shipping cost. For example, I ordered items at Talbots and paid shipping. Then four days later, they were offering free shipping. I called and easily received a refund for the shipping cost.

Re: In all honesty....

Imaoldhippie — Mon, 26 Nov 2018 17:16:19 GMT

Your complaining about something you dont have?

Re: In all honesty....

loriqvc — Mon, 26 Nov 2018 18:00:45 GMT

Advance orders can always be cancelled, so if customers who pre-ordered David's book really wanted to get a better price or free shipping (which has been offered for kitchen-related items at least three times since the book debuted), they could cancel their initial order and place a new one as needed. The book definitely has never been sold out—David and his crew push it at every opportunity when he's on the air.

Alternately, a simple call to customer service or a post in the Customer Care forum could enable a customer to get a credit for the shipping cost; the latter has actually been taking place quite nicely over the past couple of days for many who pre-ordered the book.

In short, there's simply nothing to complain about here. As others have noted, sales and deals come and go, and it's unlikely that everyone is going to get the best price possible on every item every time. It's a bonus that QVC customer service is great about helping with price matching and giving shoppers a good experience with their orders. No process is perfect, of course, but the representatives do the best they can.

Re: In all honesty....

Lisa now in AZ — Mon, 26 Nov 2018 18:16:11 GMT

Actually, there is another thread about this in Q Talk. I had ordered David's book when it was first presented in August, where there was s&h charged. So, yesterday, seeing it without the shipping, I did call CS and ask to cancel and reorder, but since the order was placed (and not shipped or delivered since the books aren't even out yet), was told that they could not change a 3 month old order - even though it was an advance order.

MANY people ordered the book when it was first presented for pre-sale. One of the wonderful CS reps online with us here DID give me and the others who posted on that thread a $3.50 shipping credit. The point was more of the principle than the actual money. They encouraged people to buy the book early and then gave a better offer - again, before it was shipped. I totally understand when you buy and receive something and then it goes on sale and not getting the sale price. But, the fact is that we do not have the book since it hasn't shipped and it was a slap to those of us who ordered it in advance.

While the wonderful Beth did make it right, the fact that two other CS reps I spoke with yesterday said they could not change anything that was more than 1 month old - (again, even though the book hadn't shipped yet) were not very helpful.

Re: In all honesty....

Krimpette — Mon, 26 Nov 2018 18:36:01 GMT

So out of curiousity, I looked up my order placed in the early days of availability. My invoice says $19.95, shipping FREE, and tax of $1.41, and a total of $24.86!!!!!!!!!!!!!! (And it notes on the invoice that the word FREE is in red! Yet they clearly included shipping charges in the total.)

The C/S rep I just spoke with said I have to wait until the order is received before the adjustment can be made, since it's "in process" and can't be modified at this point in time.

Interesting. Perhaps folks should scrutinize their invoices to be sure you're not being charged shipping the way I was. Even though it says "FREE".

Re: In all honesty....

Lisa now in AZ — Mon, 26 Nov 2018 18:51:23 GMT

@Krimpette, yes, the order shows it as free and in red. That's what I saw yesterday, too. Then I looked above the order status and you will see your original order, that included the $3.50 or whatever shipping in black. The free shipping in red reflects what the item is today and not what it was when you ordered it. I read on a different thread that there was a lot of confusion with yet another glitch in the QVC system. Just be sure to follow up after the book is shipped and make sure they do give you the credit.

Re: In all honesty....

loriqvc — Mon, 26 Nov 2018 19:34:47 GMT

@Lisa now in AZ and @Krimpette - Did you happen to order with a Q card? The original special offer for the book was a shipping credit to your Q card account after the book shipped, so shipping would not be free upfront but would be free overall.

Re: In all honesty....

hopi — Mon, 26 Nov 2018 19:39:06 GMT

If your purchase price was cheaper you got more.

If you got a bonus or signature than you got more.

Otherwise cancel your order and reorder the book.

Re: In all honesty....

Krimpette — Mon, 26 Nov 2018 19:42:36 GMT

@loriqvc. Yes, I did order with a Q card. I'll have to watch what happens when I receive the shipment. Thanks!

Re: In all honesty....

tiny 2 — Mon, 26 Nov 2018 20:30:29 GMT

@comedy clubber wrote:
In all honesty, QVC should refund or credit anyone who purchased David Venabl'e new book for the shipping charge after offering it this week with free shipping. Thought that it was sold out months ago. If I buy, I will wait for Dollar Store or Barnes and Noble bargain bin. I find his recipes pretty ordinary or to the other end on the scale 100% unedible. Pomegranite and sweet potato in cabbage slaw??????? Come on!!!!

@comedy clubber, What about this are you finding inedible?

Ingredients: Vinaigrette:

3 Tbsp pomegranate juice
1/3 cup whole milk Greek yogurt
1/2 cup mayonnaise
1/4 tsp Worcestershire sauce
2–3 Tbsp apple cider vinegar
Pinch of sugar

Slaw:

3/4 cup julienned sweet potato
1/2 tsp salt
1/2 tsp sugar
5 cups rough-chopped napa cabbage
3 cups rough-chopped red cabbage
1/2 cup julienned dried apricots
1/2 cup chopped pistachios
1/2 cup pomegranate seeds

Preparation:

To make the vinaigrette, whisk together all of the vinaigrette ingredients in a small mixing bowl and set aside.
To make the slaw, toss the sweet potato in the salt and sugar. Set aside for 5–10 minutes, then drain off the excess liquid.
Combine the napa cabbage, red cabbage, and drained sweet potato in a large mixing bowl. Pour the vinaigrette over top and toss well to coat.
Add the apricots, pistachios, and pomegranate seeds to the slaw mixture, saving a little of each of these ingredients to sprinkle over the top for garnish. Toss everything together and refrigerate for at least 30 minutes.
Sprinkle with the reserved apricots, pistachios, and pomegranate seeds before serving.

Re: In all honesty....

comedy clubber — Mon, 26 Nov 2018 21:15:47 GMT

I eat pomegranite. cabbage and sweet potatoes frequently, BUT in one bowl, it is revolting.

Re: In all honesty....

chickenbutt — Mon, 26 Nov 2018 21:20:43 GMT

@suzyQ3 wrote:
Why would anyone not interested in a item get riled up about a shipping issue?

And @Pook is right: Unless it's a very recent order, no one can expect a refund of the shipping cost. For example, I ordered items at Talbots and paid shipping. Then four days later, they were offering free shipping. I called and easily received a refund for the shipping cost.

You new here?

Re: In all honesty....

Lisa now in AZ — Mon, 26 Nov 2018 21:32:38 GMT

@hopi, the problem is we TRIED to cancel the order and reoreder, but they claim it was in process (even though they don't have the books), so they couldn't make any changes to the order. That is why people asked for a credit and were also told they couldn't make any changes to the order.

Re: In all honesty....

Sooner — Tue, 27 Nov 2018 00:44:12 GMT

@millieshops wrote:
@comedy clubberSince you already seem to know you don't like what David does, why would you consider his book at any price? I just don't know why you'd pay anything for something you don't like. Makes zero sense to me.

The point here I think is that the selling practices going on with this are making no sense for customers if you wanted one. If you were on the fence you'd be really put off. If I wanted one and was thinking about buying, I know I'd come to the point where I'd think, hey, I'll wait until they are $3.

And that where I've seen the others over the years. QVC ought to sell them cheaper to their faithful David watchers but they don't. That just seems wrong to some.

Re: In all honesty....

manhattan1950 — Tue, 27 Nov 2018 02:28:54 GMT

I bought one of David's cookbooks at my library's used book sale. I paid a dollar for it. I read through the book and didn't see many interesting recipes. A lot of them looked very high calorie and fattening. I donated it.