https://community.qvc.com/t5/Kitchen/Great-customer-service-at-Lock-amp-Lock/m-p/72349#M1511 <P>I just wanted to report that I had great customer service from a girl named Stephanie at L&amp;L. I had called regarding 2 containers that were part of a TSV set. This was a set where the tabs are on the container and snap up to the lid, not like the usual. If you look on the Q, they no longer carry this type--discontinued--and I know why! I didn't even have to give Stephanie the item numbers I had written down from the bottom of the containers! She knew exactly which ones they were. Why? Because, in her own words, everyone had had trouble with them!</P> <P>Anyway, she is sending out replacements (to arrive in 2 weeks). All they had available was the aqua color, which is fine, even if it doesn't match. I don't have to send anything back, provide proof of purchase....nothing! This is because they have dealt with this over and over. I was glad because it no longer showed up on my order history, so it would be hard to find the paperwork. CS at Q said I would need that, but I thought, why not give it a try?!</P> <P>If you have any trouble, do not hesitate to call them. Just go to the L&amp;L site and in the customer service area there are 2 numbers. You have to call the one that says for Home Shopping (the other is for orders from the L&amp;L site).</P> <P>Gloria</P> Thu, 21 Apr 2011 18:39:55 GMT GloriBee 2011-04-21T18:39:55Z https://community.qvc.com/t5/Kitchen/Great-customer-service-at-Lock-amp-Lock/m-p/72349#M1511 <P>I just wanted to report that I had great customer service from a girl named Stephanie at L&amp;L. I had called regarding 2 containers that were part of a TSV set. This was a set where the tabs are on the container and snap up to the lid, not like the usual. If you look on the Q, they no longer carry this type--discontinued--and I know why! I didn't even have to give Stephanie the item numbers I had written down from the bottom of the containers! She knew exactly which ones they were. Why? Because, in her own words, everyone had had trouble with them!</P> <P>Anyway, she is sending out replacements (to arrive in 2 weeks). All they had available was the aqua color, which is fine, even if it doesn't match. I don't have to send anything back, provide proof of purchase....nothing! This is because they have dealt with this over and over. I was glad because it no longer showed up on my order history, so it would be hard to find the paperwork. CS at Q said I would need that, but I thought, why not give it a try?!</P> <P>If you have any trouble, do not hesitate to call them. Just go to the L&amp;L site and in the customer service area there are 2 numbers. You have to call the one that says for Home Shopping (the other is for orders from the L&amp;L site).</P> <P>Gloria</P> Thu, 21 Apr 2011 18:39:55 GMT https://community.qvc.com/t5/Kitchen/Great-customer-service-at-Lock-amp-Lock/m-p/72349#M1511 GloriBee 2011-04-21T18:39:55Z