topic Re: Exchange KitchenAid mixer while still under warranty? in Kitchen

Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 14:00:00 GMT

Hi - I'm a new KitchenAid owner. Bought model Pro600 Deluxe in Dec 2016. Still cannot get either flex edge or metal beater to come close to bottom of glass bowl. Can't whip egg whites, cream cheese, mixes, everything clumps at bottom until I scrap with spatula and just pull out the hand held mixer to finish. It's now several months after purchasing and I feel bad because I dont want to use my mixer at all. (Tried dime test on YouTube, the beater clears the dime by at least 1/4") I adjusted screw on stem, no help. Does anyone know if I can exchange at this LATE date? I would pay shipping, I just don't want to use this anymore. It's been disappointing, and I know it's a great brand name product. KitchenAid C/S said they would send me a new bowl to try out to see if it would fix the problem, but I'd rather exchange for another model without this problem. Has anyone else had this issue? Hoping to resolve soon and get back to baking :-) Thank you for any advice!

Re: Exchange KitchenAid mixer while still under warranty?

meallen616 — Mon, 21 Aug 2017 15:23:13 GMT

@berem,

Re: Exchange KitchenAid mixer while still under warranty?

ID2 — Mon, 21 Aug 2017 15:39:22 GMT

OP I feel bad that your mixer just isn't working correctly for you. Perhaps Google some fix-it tutorials? I had the same problem but my attachments were too close to the bottom. My dh raised it up by the adjustment screw (that you mentioned). I hope you can get it working correctly. I just got my new mixer about a year ago, my old mixer was from 1978, and I'm really happy with it. Good luck.

Re: Exchange KitchenAid mixer while still under warranty?

jaxs mom — Mon, 21 Aug 2017 16:40:16 GMT

It sounds like you need to adjust the beater height, it's very easy to do. Just google it.

Re: Exchange KitchenAid mixer while still under warranty?

MKR14 — Mon, 21 Aug 2017 19:13:02 GMT

@jaxs mom I agree as after several uses my Professional one needed adjusting and it fixed the problem.

Re: Exchange KitchenAid mixer while still under warranty?

SharkE — Mon, 21 Aug 2017 19:48:31 GMT

Same thing happened with one I bought from Q I had tried to make it work for a few months then sent it back to Q they refunded my money minus shp

think it was. This was my 2nd one, first one came all tore up so I had to send it back to KA and they gave me the 2nd one, that's the one I sent back to Q

They done good by me. I would contact CS at Q and ask if they would refund don't know till you try.

With my refunded money I went to Bed and Bath and bought the KA mini I adore it. No trouble from the get go. No adjusting, no nothing. Quiet too.

Good luck !

Re: Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 19:54:24 GMT

Thank you for the warm welcome!

Re: Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 19:55:07 GMT

Thank you, will keep "Googling" around just in case I find another helpful test like the dime test.

Re: Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 19:55:49 GMT

Yes, I found the dime test to be very helpful and that was on Google search. Thanks much!

Re: Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 19:56:19 GMT

Thank you - good to know.

Re: Exchange KitchenAid mixer while still under warranty?

berem — Mon, 21 Aug 2017 19:57:46 GMT

Thank you for sharing the experience. I will contact QVC customer service and see if they can help me out on this one. I just want to get back to baking up a storm :-)

Re: Exchange KitchenAid mixer while still under warranty?

SharkE — Mon, 21 Aug 2017 20:07:59 GMT

I know how you feel I"m so sick of summer food. Tuna, chicken salads, cold sandwiches, homemade ice cream. I want to hit Oct. I can turn off a/c and live with just fans. Turn on my oven again. I'm wanting a bowl of soup and my homemade rolls. Just went out and bought today a copy of Taste of Home Fall Baking that comes out once a yr. Some of my best stuff comes from them.

Re: Exchange KitchenAid mixer while still under warranty?

Daysdee — Mon, 21 Aug 2017 22:13:28 GMT

When I got a KA about 20 years ago, I think my DH had to make an adjustment per instructions. I've never had a bit of trouble with my mixer. As others said, Google it. Would be worth adjusting and keeping it. Happy cooking!

Re: Exchange KitchenAid mixer while still under warranty?

ptagirl — Mon, 21 Aug 2017 23:00:39 GMT

@berem wrote:
Hi - I'm a new KitchenAid owner. Bought model Pro600 Deluxe in Dec 2016. Still cannot get either flex edge or metal beater to come close to bottom of glass bowl. Can't whip egg whites, cream cheese, mixes, everything clumps at bottom until I scrap with spatula and just pull out the hand held mixer to finish. It's now several months after purchasing and I feel bad because I dont want to use my mixer at all. (Tried dime test on YouTube, the beater clears the dime by at least 1/4") I adjusted screw on stem, no help. Does anyone know if I can exchange at this LATE date? I would pay shipping, I just don't want to use this anymore. It's been disappointing, and I know it's a great brand name product. KitchenAid C/S said they would send me a new bowl to try out to see if it would fix the problem, but I'd rather exchange for another model without this problem. Has anyone else had this issue? Hoping to resolve soon and get back to baking :-) Thank you for any advice!

I think I would first take Kitchen Aid up on the bowl replacement. I have the Pro600 bowl lift, but with a stainless bowl. I have had no problem with the beater (flex beater) touching the bottom of the bowl. I've had mine for about 10 years without incident. I would try the new bowl, but see if they can send you a stainless bowl, instead of glass. The glass might have a slight irregularity in the shape causing your problem.

I don't blame you on being upset about your mixer, it's a big investment and shouldn't be that frustrating to use.

Good luck in whatever you decide to do..have a nice evening!

Re: Exchange KitchenAid mixer while still under warranty?

SharkE — Tue, 22 Aug 2017 00:04:19 GMT

Cuisinart, is the best anyway. Mine was great out of the box. KA has changed over the yrs. not the same company and quality.

I was happy to get a good KA mini. Wish Cuisinart would make more colors, have a smaller bowl, and a smaller stand mixer.

Re: Exchange KitchenAid mixer while still under warranty?

aubnwa01 — Tue, 22 Aug 2017 02:09:34 GMT

I had bought a bowl lift model KA mixer from Costco up in WA & hadn't used it at all because it wouldn't fit under my upper cabinets & was just too heavy to be pulling in & out of the cabinet & I then moved to AZ with it still in the original box. I didn't mess with it for awhile & it just lived on my counter (it fit under my upper cabinets in this house!) & I saw the test with the dime on YT & decided to try it. The beaters kicked the dime all over the bowl & when I looked for the adjustment place on my mixer, it wasn't there. I checked & found the adjuster screw on mine was in a different spot & when I tried to get it to loosen, it wouldn't budge & I was afraid to really put my weight into it & force it for fear of damaging it. I guess the model that Costco sold was slightly different than the standard one. By this time, it had been about 5 years since I'd bought it.

I called Costco's CS & told the rep my dilemma & asked about sending it back to KA for repair & she told me to just take it back to the warehouse & get a refund. I told her I now lived in AZ & had bought the mixer at a warehouse in WA & she told me it didn't matter. I took the mixer back to my local warehouse & she looked in their system at my membership history & issued me a gift card for the amount I'd paid for it, no questions asked. I still had the old receipt from WA, but she didn't want to see it. I went back & bought a more powerful KA bowl lift mixer off the shelf in the warehouse & it was only about $30 more than what I'd spent in WA & it works fine. I love Costco!

Re: Exchange KitchenAid mixer while still under warranty?

berem — Tue, 22 Aug 2017 17:00:29 GMT

Thank you for your information. I have two fav places: QVC and Costco, and both have customer service that beats most others. Good to know of your excellent experience. I called QVC customer service yesterday and they said I could send it back since it's still under warranty. How's that for awesome help? Wow, feeling much better now.

Re: Exchange KitchenAid mixer while still under warranty?

SharkE — Tue, 22 Aug 2017 17:39:31 GMT

Isn't that a relief ? I know when they did that for me I ran to Bed and Bath and got the KA mini because I didn't need another full size one anyway and the mini one works like it should out of the box.

Personally, I think it's in the shipment why I had so much trouble. Why I just went to a local store and got one in stock. All this shp to and from places, then, on to the consumer those things just suffer from whomever is tossing them around. My first one had bolts out of it, scratches on one side.

So glad you posted and now you can decide what your next move will be.

@berem

Re: Exchange KitchenAid mixer while still under warranty?

SharkE — Tue, 22 Aug 2017 17:43:37 GMT

Don't want to tell you your business, but, if I were you I'd get a Cuisinart with the Bed and Bath 20% off coupon.

I know Cuisinart aren't as pretty and doesn't give the extra smaller bowl, but, they're made better and beaters easier to put on and take off.

If you do buy another KA I'd check out your local B & B if don't have they have free shp online