topic Re: Lock n Lock in Kitchen

Lock n Lock

carrie40 — Wed, 12 Jul 2017 07:06:21 GMT

Over the past few months the hinged flaps on the lids have broken on a number of my pieces -- some of these were pretty new, were the large ones, some with handles in the lids. I now have a whole lot of containers without lids and it is quite expensive to replace them. What do I do? Will Lock n Lock replace them free of charge? Or do I have to pay to have them replaced. A few years ago I called them re a lid and they were quite unpleasant so I am hesitant to call again. Any suggestions?

Re: Lock n Lock

ID2 — Wed, 12 Jul 2017 09:58:06 GMT

I always wonder how others tabs break off. I've owned tons of L&L containers for the last 10 years (?) I use L&L exclusively. Love them. WIth all the many, many years of using these I've never had a tab break, never. And I'm pretty rough with mine. I can't answer on how to get one replaced but I wonder all the time, while reading this forum, how the tabs break.

Re: Lock n Lock

meallen616 — Wed, 12 Jul 2017 10:23:03 GMT

@carrie40,

Re: Lock n Lock

GSPgirl — Wed, 12 Jul 2017 11:02:54 GMT

@ID2 wrote:
I always wonder how others tabs break off. I've owned tons of L&L containers for the last 10 years (?) I use L&L exclusively. Love them. WIth all the many, many years of using these I've never had a tab break, never. And I'm pretty rough with mine. I can't answer on how to get one replaced but I wonder all the time, while reading this forum, how the tabs break.

Well, you are pretty lucky. I've had two lids that have broken and I don't even put mine in the dishwasher. My main problem is that they don't fit after awhile. Again, I don't put them in the dishwasher. I do, however, live in high humidity. Maybe that's it. I now buy the ones that look like lock and lock at Walmart. They last so much longer.

Re: Lock n Lock

namaste000 — Wed, 12 Jul 2017 12:19:40 GMT

I own a fair amount of lock n lock containers. One time a container fell out of the freezer and a flap broke as well as the corner of the container. Thanks to these boards (links included below) I telephoned the company and about 6 weeks later received a new container and lid!

Included below is the old thread from these boards. Seems breakage is more prevalent when freezing...

http://community.qvc.com/t5/Kitchen/Broken-Lock-amp-Lock/m-p/3582303

Here is the info needed for warranty help. Please let us know if you need assistance.
Susan Q-Social

Lock & Lock CO., LTD
1137 E. 1st St.
Los Angeles, CA 90033
Phone: 844-527-9188
Hours of Operation; Monday to Friday; 10am to 5pm PST
Website: http://us.locknlock.com

Re: Lock n Lock

Lainey59 — Wed, 12 Jul 2017 12:38:53 GMT

The ones I have had for years I have had no problem with the tabs breaking off. It's only been in the last two years or so. The hinges just seem very thin and loose. I've opened brand new ones and the tab came right off in my hand. So you have been very lucky.

Re: Lock n Lock

okaywitheasypay — Wed, 12 Jul 2017 13:03:12 GMT

@namaste000 I am curious, did you have to mail the broken one back to L&L before they sent you a new lid?

I have a lot of L&L and only had a few locks break . One when I dropped it from the freezer . I still use it for pantry items that are wrapped. Then another one from the same set cracked . I didn't bother with calling as I figured I would have to pay postage to send it back as with TT's.

Re: Lock n Lock

RespectLife — Wed, 12 Jul 2017 13:53:08 GMT

Within the past couple years I have had 3 broken lids. I also only handwash ALL my L & L.

I called the ph # posted above.

I had to mail the broken lid back at my expense (it only cost a couple bucks) AND HAD TO HAVE my QVC receipt included with the return.

Within 3 weeks, they mailed me a replacement.

However, I could not locate my receipt for one lid. My order history did not go back far enough. QVC CS was unable to get me a copy. I don't know why. I have ONLY purchased L & L from the Q, but they sent a form letter they had no record. I called L & L again, but was told...No receipt, No replacement.

I now CAREFULLY save every receipt from Q that has any kind of warranty.

Re: Lock n Lock

Rose429 — Wed, 12 Jul 2017 14:56:42 GMT

@carrie40 I have had the same problem with my large round bowls that I use often for storage. 3 of the lids now have 1 or 2 side clasps that have broken off so bowls won't seal. Frustrating to say the least!!!

Re: Lock n Lock

qualitygal — Wed, 12 Jul 2017 14:57:15 GMT

I've had some that have just plain worn out from constant daily, open and closing. I don't think they broke off though. These may be around longer than me. LOL

Re: Lock n Lock

Mothertrucker — Wed, 12 Jul 2017 16:34:17 GMT

if you've had no tabs break, I think you should consider yourself lucky..There is a natural thinning where the tab "hinges" ..This seems to be the weak point where mine have sometimes just snapped off..Most recently,it happened on this set which I had only used twice...Yes over the years, I have my share of "tripod" lids..I don't even TRY to send them back..seems like an exercise in futility.... and no, I do not have superhuman strength, which might cause them to snap...

Re: Lock n Lock

hondagirl — Wed, 12 Jul 2017 15:18:28 GMT

I also have several pieces of Lock n Lock that tabs have broken off. Most of the time I hand wash but I do put them in the top rack in the dishwasher. Seems the newer items that I have been receiving in the past year are getting cheaper - tabs breaking easy... Any ideas??? I had a square lock n lock fall out of the refrigerator and broke - not the same as I see on TV...

Re: Lock n Lock

Mominohio — Wed, 12 Jul 2017 18:44:26 GMT

@ID2 wrote:
I always wonder how others tabs break off. I've owned tons of L&L containers for the last 10 years (?) I use L&L exclusively. Love them. WIth all the many, many years of using these I've never had a tab break, never. And I'm pretty rough with mine. I can't answer on how to get one replaced but I wonder all the time, while reading this forum, how the tabs break.

I've never had a tab break off, but I have received a lot of them that leak easily in the last few years, especially the bowls.

I did receive a set a few weeks ago that arrived with tabs broken off right in the box.. That set was really thin compared to my older sets.

I notice that some sets have a heavier gauge plastic than others. And there doesn't seem to be any way to tell which will be heavier until they arrive. Overall I do see a decline in the quality of their products over the last several years, it just isn't all of them.

I have had a number of them break, after falling out of the freezer. A hard hit on the concrete floor, while they are frozen doesn't end well! LOL. But that isn't Lock and Lock's problem!

Re: Lock n Lock

namaste000 — Thu, 13 Jul 2017 11:50:38 GMT

@okaywitheasypay wrote:
@namaste000 I am curious, did you have to mail the broken one back to L&L before they sent you a new lid?

I have a lot of L&L and only had a few locks break . One when I dropped it from the freezer . I still use it for pantry items that are wrapped. Then another one from the same set cracked . I didn't bother with calling as I figured I would have to pay postage to send it back as with TT's.

I did not have to mail the broken item back - I was happy about that!

Re: Lock n Lock

raag9779 — Tue, 15 Aug 2017 22:12:38 GMT

Having problems with L&L tabs are breaking on various sizes. Contacted QVC was given an email to contact them, their website also gave me a phone number, sent email and called a week ago today, still no response. I will have to think long and hard about pruchasing L&L. I hope QVC starts to look at a substitute or L&L, I realize Chris is the sales person for the brand, but when the brand is not customer friendly or helpful , maybe there is a substitute for this brand.

zi hopr QVC will look into this as they are always stressing customer service is their main priority.

Re: Lock n Lock

eddyandme — Tue, 15 Aug 2017 22:27:17 GMT

I had a tab break off once. I was removing the container from the microwave (top was upside down) and it fell on floor and one tab broke off. Granted, the microwave is above range but they used to toss the containers on the floor when demonstrating and nothing broke; haven't seen that demo done in a while though.