topic Re: TSV Air Fryer troubles in Kitchen

TSV Air Fryer troubles

DJL91 — Sun, 02 Apr 2017 23:50:12 GMT

I bought the Power Air Fryer XL as the TSV. I used it for the first time today and when I took out the basket to shake the food, I had a hard time getting the basket back in. I felt resistance and it wouldn't stay closed. I had to push the handle against something to keep it from turning off. I had no trouble with it earlier in the day, but had trouble the second time I used it. Is it defective, or am I doing something wrong?

Re: TSV Air Fryer troubles

judy0330 — Mon, 03 Apr 2017 00:32:32 GMT

I just checked the reviews and other people are having the same problem.

Re: TSV Air Fryer troubles

Q4u — Mon, 03 Apr 2017 00:32:43 GMT

I hope you are able to package it up and send it back within the 30 days! I really wanted this fryer (but wanted the bigger one) so didn't order. I was looking at the bigger Power Fryer in Sams Club just the other day and wanted it! One of the workers there answered a question I had and then volunteered the fact that Sam's Club gets this fryer back ALL the time since it went out on the floor!

I was so surprised! So sorry this happened to you, very disappointing. Be sure you mark it as defective, and you may want to call CS and talk to them about it too, so they flag your account and not charge you return shipping.

Re: TSV Air Fryer troubles

Annabellethecat66 — Mon, 03 Apr 2017 00:40:38 GMT

My advice (and this is what I do when something happens that's not my fault) is to call Customer Service with the white slip in hand so you can give them order number, etc.

They will write it down and ask you if you want them to send you a receipt that won't cost you anything to send it back. QVC is very good about taking things back.

Even if you no longer have the box they will still accept it back (they have for me with Dyson, etc). If you don't have the box send it back anyway, but please call customer service first.

Sorry this happened to you. That is one of the few things I didn't order. It just didn't make sense to me that it would work.

Re: TSV Air Fryer troubles

Twoboys — Mon, 03 Apr 2017 01:03:28 GMT

I thought I was doing some wrong!! I tried French fries, opened it half way through and had a very hard time getting the basket back in. It took many attempts, actually slamming it in before it went back in. Guess this will be going back.

Re: TSV Air Fryer troubles

Venezia — Mon, 03 Apr 2017 02:35:27 GMT

I checked out a lot of reviews on different sites for this air fryer, because DH and I had been discussing getting one.

One recurring issue seemed to be exactly what the OP has described. Some people said they had to let the basket cool a bit before they could reinsert it. To me that made no sense at all and seemed like it would get annoying really fast.

I passed on ordering it and figure we'll just continue to cook things the way we have been.

Re: TSV Air Fryer troubles

GCR18 — Mon, 03 Apr 2017 03:35:15 GMT

I have a cooks essentials air fryer. The basket slides in, with no effort, after opening during cooking. I think I'd try it again and if it does it again, return it.

Re: TSV Air Fryer troubles

Kachina624 — Mon, 03 Apr 2017 05:28:02 GMT

Seems like when this was first discussed, people mentioned inserting the basket at an angle.

Re: TSV Air Fryer troubles

Caaareful Shopper — Mon, 03 Apr 2017 10:44:42 GMT

I saw those reviews also. Luckily, my TSV Power Air Fryer works like a charm. I've used it several times now and no problems at all with the basket or anything. I love it.

Re: TSV Air Fryer troubles

momoftwo2007 — Mon, 03 Apr 2017 13:04:03 GMT

@DJL91 wrote:
I bought the Power Air Fryer XL as the TSV. I used it for the first time today and when I took out the basket to shake the food, I had a hard time getting the basket back in. I felt resistance and it wouldn't stay closed. I had to push the handle against something to keep it from turning off. I had no trouble with it earlier in the day, but had trouble the second time I used it. Is it defective, or am I doing something wrong?

I had the same trouble, too, until my husband helped me figure it out. You need to tilt it slightly upward when you put the basket back in to make it fit. (I wish it would have say that in the instruction).

Re: TSV Air Fryer troubles

Venezia — Mon, 03 Apr 2017 14:59:57 GMT

@BeccaLou wrote:
@VeneziaHold the unit on top where the oval is on top with one hand and the other hand push or pull the basket . This work like a charm.

@BeccaLou - Thank you for that suggestion.

I have a question that I've never seen mentioned in the on-air presentations, but maybe those of you who use an air fryer can answer.

How does it do making French fries from scratch? The only thing I can find is that you need to parboil the fries first, then put them in the air fryer to completely cook them. Is that right? And what are they like compared to doing them in a deep fryer?

Thanks to anyone who might know the answer.

Re: TSV Air Fryer troubles

edw — Mon, 03 Apr 2017 19:59:57 GMT

I have( 2) Cook Essentials 3.5 qt and (1) 5.3 qt. that I bought at different times. I have used at least one of them once or twiice a day for several months. Never had a problem.I did buy a Emerial that I had a problem with and sent it back. I know Mederith said if you had a problem with getting the basket in to try tipping it down as you put it in instead of pusing it in straight forward. You might want to try that and see if it works. if doesn't work QVC will definitely take it back. I have been a QVC customer from day one and before that was with CVN. I have sent several thiings back over the years for one reason or another but haver never had a problem returning anything.