topic Re: Rastelli Market Fresh Prime Rib in Kitchen

Rastelli Market Fresh Prime Rib

TeresainMN1957 — Tue, 29 Mar 2016 20:06:42 GMT

Update: I listened to the advice of some of you and contacted them directly They were very receptive, apologetic and anxious to make things right. Because of that I am going to remove the pictures now. The customer service at Rastelli is second to none...even though I had bought through a third party (QVC).

Oh my gosh. am sooo gullible. Fell for the presentations on this Rastelli Market Black Angus Prime Rib. I watched several of the presentations before ordering. HUGE mistake. Wanted to cry when we removed the thawed roast from the packaging on Easter morning. QVC was wonderful when I called them, and I did send them pictures of what I received for their quality control team to review. They need to know what this company is sending out to their valued customers. We tried to cook it, but it was a mess.Full of fat and gristle. One side was just a hanging thin strip of meat, that was almost hamburger consistency. Never again will I buy a Prime Rib without seeing it, first. I'm sure the hosts are telling the truth when they present. They probably taste great, and certainly look great on the set. The ones that this butcher brings with him for presentation are beautiful and look like something I would get from a great meat market that is about 35 miles away (which I will order from this Christmas). But what I received would never be sold, even in a regular supermarket. It's a bummer, for sure. He kept saying that they wouldn't give you anything they wouldn't sell to their own mom. He must not think much of his mom...just sayin'. So sad....

Re: Rastelli Market Fresh Prime Rib

Luvtoshopathome — Tue, 29 Mar 2016 07:12:02 GMT

I think you should call Rastelli directly and send them the photos you posted. I really can't believe that that prime rib came from them. I buy my meat directly from them and never have a problem. I purchased prime rib steaks and they were great and all natural, no hormones or antibiotics. They also have specials every month and I think they are less expensive when you purchase directly from them. Their Kobe burgers are to die for. Customer service is top notch and very helpful.

Re: Rastelli Market Fresh Prime Rib

circles — Tue, 29 Mar 2016 07:45:04 GMT

I agree with lovestoshop....contact the company with the pictures you provided...that is one of the worst pieces of meat i have ever seen....what a dissapointment...shame on them if that is what they do to customers...

Re: Rastelli Market Fresh Prime Rib

TeresainMN1957 — Tue, 29 Mar 2016 08:46:59 GMT

I promise you those pictures were not altered in ANY way! That is the roast we received!! I posted them because I wanted to warn people to be cautious. And I will take your advice and contact Rastelli directly, too. It was such a shock...hubby advised me to take the pictures. I really was almost in tears when I saw the condition it was in when we took it out of the packaging after defrosting it!

Re: Rastelli Market Fresh Prime Rib

TeresainMN1957 — Tue, 29 Mar 2016 09:12:57 GMT

Thank you for letting me know that they are great in their store. I hope this was just a fluke and nobody else got one like we did!! I just sent them a message and attached three pictures, front, back and side views. I hope they reply. We have a box of the 6 oz sirloin steaks in the freezer right now. Just got them Friday after being on waitlist for a couple weeks. They looked great in the box, exactly like they looked on TV. But now, I'm a little nervous about them. It's a lot of money to spend if they turn out to be as bad this roast....sigh.

Re: Rastelli Market Fresh Prime Rib

Mothertrucker — Tue, 29 Mar 2016 11:52:28 GMT

Wow, I feel for you- Like you I am sure I would have tried to cook it too.. Because we "trust" QVC and their hosts, I think we (well I anyway) sometiems buy things that I wouldnt have considered otherwise..usually it turns out fine, but oh my..

Please keep us updated on how the compnaay responds to this...

Re: Rastelli Market Fresh Prime Rib

TeresainMN1957 — Tue, 29 Mar 2016 14:21:15 GMT

I've already received a reply from Erin Mills with Rastelli. She was very apologetic and sent my letter and pictures on to their quality control so they can find out how this happened. Her email response was personal, not canned or a form letter. She also wants to send me something to make up for my bad experience and hopes that we will give them another chance in the future. I wasn't angling for anything free, but the fast response and extra mile to make it right has really impressed me. You don't see that in most companies, today! After this, I would consider trying them, again!

Re: Rastelli Market Fresh Prime Rib

adoreqvc — Tue, 29 Mar 2016 15:42:02 GMT

I also like to see what I am paying for and in the case of prime rIb I definitely want to see it in person.

We used to buy from QVC's Kansas City, but stopped after the last 2 prime ribs were nothing but tough, fat, and grizzle.

K.S, used to be delicious as far as their meats, and prime ribs, but I refuse to buy sight unseen, so for years we only buy from licensed USDA inspected Farms in Upstate NY... where everything is fresh, no antibiodics grass fed, and above all free to roam in various sections of land, alloted for each food group.

Re: Rastelli Market Fresh Prime Rib

January121 — Tue, 29 Mar 2016 15:39:43 GMT

OMG!!!! ..... what a disgrace ... thank you for letting us know .... sometimes I am tempted to order the steaks but I don't because the prices are too high & I rather go to the local butcher & see what I am buying..... good luck & I hope they compensate you well!!!

Re: Rastelli Market Fresh Prime Rib

gmkb — Tue, 29 Mar 2016 15:46:42 GMT

It sounds like everyone has tried to make this right for you, as they should. How disappointing to have that happen when you planned to use it for Easter.

I, too have a package of their steaks in my freezer which I have not opened.

At Christmas time I ordered the Great Gourmet Colossal Crab Cakes. They arrived a week before Christmas and no one had packed a dry ice packet in the box. They were mush, warm, disgusting. I called the company and was told to throw them out. They said they would replace, but I wanted them for Christmas Eve and it was too late. They told me to call Q for a complete refund, which I did and received. No complaints about making things right. What irritated me was the carelessness on the part of the person who packed them without putting in the plastic bag of dry ice.

Re: Rastelli Market Fresh Prime Rib

Topaz Gem — Tue, 29 Mar 2016 16:43:30 GMT

Sounds like they have some work to do before they're ready to ship to thousands of customers on QVC.

I ordered their steaks and although I haven't tried one yet (I just got them last week), they look unbelievably good. They're thick and by the color, look very fresh.

Sorry about the prime rib, but hopefully they'll make it up to you.

Re: Rastelli Market Fresh Prime Rib

TeresainMN1957 — Tue, 29 Mar 2016 20:03:50 GMT

They have more than made it up to me! I was happy that the head of quality control wanted the pictures and will use them. Just being nice in their emails and acknowledging the problem was enough for me. But she went beyond that, she said she wanted me to see what they are capable of. And I appreciate that, even though I told her it wasn't necessary.

Thank you to the ones that suggested I contact them. QVC was great on the phone and refunded my money, but contacting the company directly was the best thing I could have done. They have the pictures directly and know my story now. They treated me like a valued customer, and really went the extra mile. And I appreciate that!! I am going to take down the pictures themselves shortly, because I feel the issue is resolved. Thanks everyone for the support!!

Re: Rastelli Market Fresh Prime Rib

momtochloe — Tue, 29 Mar 2016 20:09:05 GMT

@TeresainMN1957 wrote:
They have more than made it up to me! I was happy that the head of quality control wanted the pictures and will use them. Just being nice in their emails and acknowledging the problem was enough for me. But she went beyond that, she said she wanted me to see what they are capable of. And I appreciate that, even though I told her it wasn't necessary.

Thank you to the ones that suggested I contact them. QVC was great on the phone and refunded my money, but contacting the company directly was the best thing I could have done. They have the pictures directly and know my story now. They treated me like a valued customer, and really went the extra mile. And I appreciate that!! I am going to take down the pictures themselves shortly, because I feel the issue is resolved. Thanks everyone for the support!!

@TeresainMN1957 I first saw this thread early this morning and I am thrilled to hear that they are going to make good on this and have given you such a quick reply and great customer service. When the first Rastelli thread started on the boards I did a quick search and they seemed like a great company to do business with and I am happy to hear that they are.

Welcome to the boards although I wish the circumstances of your first posts were for a better reason, please join us on my fun threads! . . .

Re: Rastelli Market Fresh Prime Rib

Luvtoshopathome — Sun, 03 Apr 2016 09:46:38 GMT

@TeresainMN1957 wrote:
I've already received a reply from Erin Mills with Rastelli. She was very apologetic and sent my letter and pictures on to their quality control so they can find out how this happened. Her email response was personal, not canned or a form letter. She also wants to send me something to make up for my bad experience and hopes that we will give them another chance in the future. I wasn't angling for anything free, but the fast response and extra mile to make it right has really impressed me. You don't see that in most companies, today! After this, I would consider trying them, again!

I'm very happy you heard back from her so quickly because I was going to tell you to call the company directly. I think it's always better to call. Erin is wonderful, I always order directly from the company on the phone and have spoken to Erin several times. She really is very helpful and the company has great customer service. If you've never had Kobe burgers you may want to try them. They really are excellent and are extremely expensive in restaurants that sell them, $30 and up for 1 burger here in the Ny area. They sell 6 of them for $39.99. They provide their steaks and other meat to many high end restaurants in the U.S.

Again Im happy you heard back from Erin, I know she'll make things right for you. Keep us posted. 😊