topic Re: ... in Kitchen

LOCK AND LOCK

MJL — Sat, 31 Oct 2015 21:53:12 GMT

IS IT ME OR WHAT? I HAVE NEVER HEARD THAT L&L IS GUARENTED. THE SNAPS ON MINE BROKE OFF. I CALLED AND THEY TOLD ME I NEEDED THE INVOICE FROM QVC. HAS ANYONE EVER GOTTEN LIDS FROM THEM WHEN THE BREAK?

Re: LOCK AND LOCK

Perkup — Sat, 31 Oct 2015 21:59:19 GMT

@MJL wrote:
IS IT ME OR WHAT? I HAVE NEVER HEARD THAT L&L IS GUARENTED. THE SNAPS ON MINE BROKE OFF. I CALLED AND THEY TOLD ME I NEEDED THE INVOICE FROM QVC. HAS ANYONE EVER GOTTEN LIDS FROM THEM WHEN THE BREAK?

Not me! I have several lids that broke off under normal use. But who saves invoices for years? Again, not me. So I'm stuck with them. I do find that three snaps can hold the lid on tight, so I still use most of them.

Re: LOCK AND LOCK

depglass — Sat, 31 Oct 2015 22:01:33 GMT

I did years and years ago. No invoice, no nothing. But I've read here that they have tightened up in the past several years. L&L is sold elsewhere and I suppose they want to be sure yours came from QVC.

Re: LOCK AND LOCK

Mz iMac — Sat, 31 Oct 2015 23:22:16 GMT

@Perkup wrote:
But who saves invoices for years?

@Perkup

FWIW

I do! I read the warranty & staple the receipt/invoice to it. On the receipt I write the expiration date.

I have 2 receipt boxes. One is for regular receipts & the other is for BedBath&Beyond receipts. BBB has a NO TIME LIMIT return policy. I have returned items to them that I have had over 10+ years.

Once a year I go through receipt box #1 to throw away expired warranties.

Re: LOCK AND LOCK

Mz iMac — Sat, 31 Oct 2015 23:24:34 GMT

I have as well as the sealers. I had my invoice/receipts to prove item(s) was purchased from QVC.

Re: LOCK AND LOCK

eddyandme — Sat, 31 Oct 2015 23:29:16 GMT

It's a joke! I called once - when they were in their NJ office and was told they'd send out a replacement lid, but were moving so it would be awhile. Waited couple months and called again. Someone very rudely basically said TS (that was the gist of it: no longer guaranteed). Mine wasn't that old. The lid fell from the microwave - 'cause you always have to put it on upside down - and the tab broke when it hit the porcelain floor tiles. So, when they say it's guaranteed, it's a joke!

Re: LOCK AND LOCK

January121 — Sat, 31 Oct 2015 23:39:19 GMT

@eddyandme wrote:
It's a joke! I called once - when they were in their NJ office and was told they'd send out a replacement lid, but were moving so it would be awhile. Waited couple months and called again. Someone very rudely basically said TS (that was the gist of it: no longer guaranteed). Mine wasn't that old. The lid fell from the microwave - 'cause you always have to put it on upside down - and the tab broke when it hit the porcelain floor tiles. So, when they say it's guaranteed, it's a joke!

A few years ago I had 2 broken lids ... I called the office and they told me the same thing ... that they would send replacements but, because they were moving to ( not from) New Jersey that It would be a few weeks until I received the replacements... about 6 weeks later I received 2 new pieces ( not just the lids) ... they were very nice to me on the phone and I was very pleased with the new products they sent me.

Re: LOCK AND LOCK

Abrowneyegirl — Sun, 01 Nov 2015 03:30:28 GMT

This is an interesting thread. I have never had a lid break though, I have at least 30 pieces some over 10 years old.

Now watch, one will break tomorrow!

Re: LOCK AND LOCK

Kachina624 — Sun, 01 Nov 2015 04:47:09 GMT

You can look up most of your purchases in your order history and print out an invoice which will serve as proof of purchase. However, I don't think they go back as long as 10 years.

...

debic — Sun, 01 Nov 2015 13:57:18 GMT

I've only broke one tab in all the years I've had L&L. I didn't waste my time trying to get a new one. I've learned "Limited Lifetime" doesn't mean much.

Re: ...

suzyQ3 — Mon, 16 Nov 2015 17:27:00 GMT

I think it was a mistake for them to have had such a liberal policy in years past for plastic items. They never even asked for the customer to return the broken item. I bet they were inundated with legitimate and may not so legitimate requests.

I don't expect any kind of plastic item, especially one made with tabs, to last forever.

Re: ...

suzyQ3 — Sun, 01 Nov 2015 17:45:09 GMT

I should add that I have tons of L&L and have had blessedly few breakages, one of which I figure was my fault for dropping a container right out of the freezer.

Re: ...

RespectLife — Sun, 01 Nov 2015 23:54:10 GMT

I had two broken lids.

when I called L& L, I got right through.

I was required to have a QVC Receipt and mail them back the broken lids at my own expense. It cost under 2 bucks.

I received the new lids in less than 10 days.

I had one more defective lid I wanted to return. I have bought L & L ONLY from Q yet order history does NOT show all my L & L purchases and they are way less than 10 years. I emailed customer service and they could not provide it.

Lesson learned...just like the previous poster...now the invoices get saved in a file!!

Re: LOCK AND LOCK

ohdollie — Sun, 15 Nov 2015 19:56:45 GMT

Pretty sure you can go to your account and print an invoice.

Re: LOCK AND LOCK

RedTop — Sun, 15 Nov 2015 22:44:10 GMT

I've always known about the warranty, but I no longer save the paperwork on the small pieces, and this is one of those things I decided was not worth the hassle. All of my Lock n Lock is several years old, so I have gotten the value for my money already. I continue to use lids with one broken tab, but once the second tab breaks off, I just toss the lid in the trash and move on.

Re: LOCK AND LOCK

Mominohio — Tue, 17 Nov 2015 17:56:00 GMT

I have broken a couple of pieces by dropping them on concrete when they were frozen, Totally my fault.

I wouldn't bother with the warranty, because from what I've read, they are hard to deal with, and now you must send back the broken piece at your expense. Not worth it for what they cost in the sets, so I just toss and move on.

I've never had a piece break from general use.

Re: LOCK AND LOCK

Mothertrucker — Tue, 17 Nov 2015 21:47:38 GMT

I have lots of "tripod" lids..sometimes I dropped one, sometimes they just snapped off in my hand as I was sealing it...

i still ill use them..just don't turn them upside down! Besides I have do much, it would be almost impossible to imagine I might gave one "solo" size, that I don't have an extra lid that would fit it!

Re: LOCK AND LOCK LID DOES NOT FIT ANYMORE

sinut — Sat, 19 Dec 2015 00:50:04 GMT

Hello everyone,

Has anyone had a problem with any of the lids not fitting properly? I have had the lock and lock for a short time and one of the lids simply does not fit on top anymore. So strange. When I put it on top it will not click over on the lip part of the bowl itself. I have been so careful with these too. It is only one piece the square medium size bowl. I am baffled as why it will not lock down on it. Have not put in dishwasher, etc.

Just wondering if anyone else have had this issue.

Thanks,