topic Re: Vitamix great Customer Service in Kitchen

Vitamix great Customer Service

geegerbee — Sat, 08 Aug 2015 20:51:09 GMT

I just ground up the small plastic insert in my Vitamix blender. It fell in my smoothie. Drat. So I just called Customer Service expecting to pay for a new one plus shipping. The very nice rep said she would be sending me a complimentary whole new cover. Can't beat that. What a great American company.

Re: Vitamix great Customer Service

spent2much — Sun, 09 Aug 2015 00:25:44 GMT

Yes, Vitamix has excellent customer service. When I first got mine, I tried to use the tamper WITHOUT the lid on the Vitamix. My smoothie was full of plastic. SIGH Anyway, I called and the rep said they would replace the ($12) tamper gratis. I was thrilled!

Re: Vitamix great Customer Service

bebe777 — Mon, 10 Aug 2015 17:23:04 GMT

I agree, their customer service is great and their Vitamixes are the best!!

Last month I spilled my Vitamix smoothie as I was taking it off of the machine stand. The spill was really close to the Vitamix cord so I put down the plastic blender and made sure the cord was safe. I have a tiny kitchen (3' by 6', it's in a closet) and it turned out that I had placed the blender on the hot plate. It melted and was useless.

I have the Vitamix Pro 750 (why doesn't QVC carry that crazy good, top model?) and Vitamix is the only place that carries the replacement blender. They charge $160 for it. But when I explained what had happened to my blender, the CS rep gave it to me for $99.

lol, I love Vitamix even more... if that is even possible!!!

-- bebe My Vitamix Green Smoothie recipe

Re: Vitamix great Customer Service

nantze — Sun, 20 Sep 2015 13:22:15 GMT

Recently I was grating parmesan cheese in my Vitamix as I have done on numerous ocassions, when a whole the size of a half dollar blew a hole out side of the container. Lost the cheese and ruined the container. I emailed Vitamix customer service and did not receive an answer. Suggestions.

Also, has anyone else had problems with container breaking? Thanks

Re: Vitamix great Customer Service

brandiwine — Sun, 20 Sep 2015 13:23:50 GMT

They are the best. I asked about a recipe and they sent it right away. Always so helpful

Re: Vitamix great Customer Service

GrannyM — Sun, 20 Sep 2015 15:55:56 GMT

I lost the T-shaped wooden tamper that originally came with my 35 year old Vitamix. I called the company and they sent me a new tamper, free of charge. In the package that held my new tamper, there was a hand written note thanking me for my brand loyalty and best wishes for many more years of use of this very old machine. I cannot say enough about the great customer service. As for the durabiity of the Vitamix...excellent.

Re: Vitamix great Customer Service

Nightowlz — Sun, 20 Sep 2015 18:28:49 GMT

When I bought mine it started leaking oil from the blade assembly. I called Vitamix & they shipped out a new blade assembly really fast at no charge.

Re: Vitamix great Customer Service

bebe777 — Sun, 20 Sep 2015 22:29:23 GMT

@nantze wrote:
Recently I was grating parmesan cheese in my Vitamix as I have done on numerous ocassions, when a whole the size of a half dollar blew a hole out side of the container. Lost the cheese and ruined the container. I emailed Vitamix customer service and did not receive an answer. Suggestions.

Also, has anyone else had problems with container breaking? Thanks

@nantze wow! That must have been scary. I'm glad you're alright.

I don't know why they didn't email you back because they are very proactive.

I'd give them a call this week and I'm sure they'll take care of everything... on top of which Vitamixes have a minimum 5 to 7 year full service warrantee.

Just so you know, it can take upwards of an hour to get your call through so plan ahead.

Please let us know how it goes.

-- bebe

Re: Vitamix great Customer Service

nantze — Mon, 21 Sep 2015 15:33:29 GMT

Thanks so much BeBe.

Re: Vitamix great Customer Service

grams2 — Wed, 30 Sep 2015 03:04:39 GMT

I had the same problem trying to grate parm cheese. I cracked my container in several places. I called Vitamix (I have the 7500), and had only had it for a few months, and the rep. was very nice. He sent me a new container, at no charge or shipping to me and also gave me some pointers on grating the cheese. He said to let it sit at room temperature for a 10-15-min. before turning the machine on and dropping it in through the hole in the lid.

Re: Vitamix great Customer Service

straykatz — Wed, 30 Sep 2015 15:28:40 GMT

Do any of you struggle with cloudiness? My container has gotten so cloudy that it looks nasty even though I know it's clean....and nothing seems to clean it. I tried a few tips that others had posted online but none worked.