topic Re: NOT a Happy Customer!! in Kitchen

NOT a Happy Customer!!

Guz — Wed, 19 Aug 2015 15:03:40 GMT

What was the reason for not allowing internet purchases of Temptations item K-14981? I find this very disheartening since I was thus unable to purchase the item. I make all my purchases via the internet as it is more convient and quicker. The decision to not allow the internet purchase has not only cost you a sale but also a potential Temptations customer and possible a customer of all your kitchen products.

Very Insulted Customer

Re: NOT a Happy Customer!!

toril — Wed, 19 Aug 2015 15:13:38 GMT

What is this item? I can't get the item # to come up.

Re: NOT a Happy Customer!!

ChynnaBlue — Wed, 19 Aug 2015 15:17:16 GMT

@Guz wrote:
What was the reason for not allowing internet purchases of Temptations item K-14981? I find this very disheartening since I was thus unable to purchase the item. I make all my purchases via the internet as it is more convient and quicker. The decision to not allow the internet purchase has not only cost you a sale but also a potential Temptations customer and possible a customer of all your kitchen products.

Very Insulted Customer

I think you make a great point. I've only come across three items that gave me this message, and I didn't order any of them. That's three lost sales from me.

Re: NOT a Happy Customer!!

ChynnaBlue — Wed, 19 Aug 2015 15:18:34 GMT

@toril wrote:
What is this item? I can't get the item # to come up.

She gave the item number in her post. Take the hypen out and you will get the message that the item cannot be purchased online, only over the phone. And even worse, you can't even SEE the item online. It's one of the most ridiculous things I've ever seen a business do online and this sin't the first time I've seen QVC do this.

Re: NOT a Happy Customer!!

nomless — Wed, 19 Aug 2015 15:20:17 GMT

I can't find that item number. It can't be ordered by phone either. I'm guessing the item number is incorrect, or it's something Q no longer has in stock.

Re: NOT a Happy Customer!!

oceantown — Wed, 19 Aug 2015 15:21:51 GMT

I don't see the item number you listed. I do see a similar item number, and this can be ordered on-line. Is this what you are looking for?

K41981
Temp-tations Essential 16-piece Oven-to-Table Set

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24HR&cm_sp=VIEWPOSITION-_-11-_-K41981&catentryImage=http://images.qvc.com/is/image/k/81/k41981.001?$uslarge$

Re: NOT a Happy Customer!!

nomless — Wed, 19 Aug 2015 15:25:48 GMT

@ChynnaBlue wrote:
@toril wrote:
What is this item? I can't get the item # to come up.

She gave the item number in her post. Take the hypen out and you will get the message that the item cannot be purchased online, only over the phone. And even worse, you can't even SEE the item online. It's one of the most ridiculous things I've ever seen a business do online and this sin't the first time I've seen QVC do this.

No, it can't be ordered by phone...I tried. I can't find a listing for that product number. I think the number is incorrect.

Re: NOT a Happy Customer!!

Keyai — Wed, 19 Aug 2015 15:40:04 GMT

@oceantown wrote:

I don't see the item number you listed. I do see a similar item number, and this can be ordered on-line. Is this what you are looking for?

K41981
Temp-tations Essential 16-piece Oven-to-Table Set

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24HR&cm_sp=VIEWPOSITION-_-11-_-K41981&catentryImage=http://images.qvc.com/is/image/k/81/k41981.001?$uslarge$

Hi @Guz,

I think @oceantown is sharing the correct item number that you were seeking to purchase. I looked at the items that were on air early today and saw the item K41981 was on air this morning.

Hope the response from the Community was helpful.

Re: NOT a Happy Customer!!

ChynnaBlue — Wed, 19 Aug 2015 15:48:38 GMT

@Keyai-QVC wrote:
@oceantown wrote:
I don't see the item number you listed. I do see a similar item number, and this can be ordered on-line. Is this what you are looking for?

K41981
Temp-tations Essential 16-piece Oven-to-Table Set

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24HR&cm_sp=VIEWPOSITION-_-11-_-K41981&catentryImage=http://images.qvc.com/is/image/k/81/k41981.001?$uslarge$

Hi @Guz,

I think @oceantown is sharing the correct item number that you were seeking to purchase. I looked at the items that were on air early today and saw the item K41981 was on air this morning.

Hope the response from the Community was helpful.

@Keyai, if that's the case, please forward this to the web team responsible for the fact that the item number she gave comes up with a message saying that the item can only be ordered by phone INSTEAD of giving her a message that the item number she entered was invalid or no longer available. A bad error message means she couldn't respolve the issue, whereas if she'd gotten a "wrong item number" message, she could have tried again.

I've run into this same message and now I don't know if it was my error or not and you are still missing out on sales because of an unhelpful error message that does not redirect a user to recheck the number and try again.

Here's the message I got when I entered her item number, K14981:

Bad error messages are a huge pet peeve of mine.

Re: NOT a Happy Customer!!

Perkup — Wed, 19 Aug 2015 15:56:30 GMT

I'm not remotely interested in ordering this item.

However I find it very strange that the item can't be ordered via the internet. If QVC wants to sell this set, why restrict it from anyone who wants to purchase? There are times when you want to use the internet - so why on earth would someone refuse to let you buy it in your own way. Don't they get paid regardless???????

I think it would be helpful if QVC would explain this decision.

Re: NOT a Happy Customer!!

Anonymous — Wed, 19 Aug 2015 16:00:05 GMT

Hi Guz, I'm so sorry this happened. We'd like to try and help with your order. Please email us at QVCSocialTeam@qvc.com and we'll look into this. Cindy

Re: NOT a Happy Customer!!

Keyai — Wed, 19 Aug 2015 16:03:28 GMT

Hi @ChynnaBlue,

I will definitely elevate your comment about the language of the error message. I think the intention is to have a customer call and speak to a Customer Care Representative to connect the customer with the correct number. But I would agree with you the language in the error message is not clear, and creates an impression that you just can't purchase online.

...

debic — Wed, 19 Aug 2015 16:05:56 GMT

Computer glitch maybe? It's available to order online for me.

I've never seen one you had to call for. I'd probably not buy either.

Re: NOT a Happy Customer!!

ValuSkr — Wed, 19 Aug 2015 16:12:25 GMT

Did you mean to say K-41981? I was able to add to cart online.

Re: NOT a Happy Customer!!

Guz — Wed, 19 Aug 2015 16:17:31 GMT

The problem is all mine, not QVC's. Seems a bit of dislexia set and I managed to reverse the first two number in the item number. So Please disregard my rantings. Since I finally found the 16-pc set I ordered it.

...

debic — Wed, 19 Aug 2015 16:18:41 GMT

LOL, it happens to the best of us.

Re: ...

vacc — Wed, 19 Aug 2015 16:47:41 GMT

To Keyai at QVC: Now that is what anyone would call great Customer Service. Thank you so much for your comments. (And could we possibly ask that you be cloned and sent to work at some of the other places we deal with on a day-to-day basis.)

Re: NOT a Happy Customer!!

Krimpette — Wed, 19 Aug 2015 17:15:32 GMT

I've gotten that message once or twice and I quickly realized that I had probably entered the incorrect number. (Which, of course, was the case.) I've never encountered anything that could not be ordered on line in all my years of shopping with QVC.

Re: NOT a Happy Customer!!

Karnerblue — Wed, 19 Aug 2015 20:14:21 GMT

Seems to be a major issue with many posters; jumping the gun and placing blame before double-checking themselves.

Re: NOT a Happy Customer!!

Krimpette — Wed, 19 Aug 2015 23:05:43 GMT

And, sadly, never coming back to apologize.