topic Re: TATCHA Customer Service -- absolutely stellar! in Beauty

TATCHA Customer Service -- absolutely stellar!

MarenSeattle — Fri, 10 Jan 2014 09:04:33 GMT

On Sunday, I sent an email to Tatcha about something I wanted to order for my niece. MONDAY MORNING I received a response. Not only were they on top of it, they were going to send my niece a free sample! PLUS, send me a little goodie to thank me for "sharing the love"! Received another lovely email on Tuesday my gift was on the way. And not just an auto-notification -- a real note from a customer service representative. Mailed from San Francisco on Tuesday, in my mailbox (Seattle) Thursday! It was the Luminous Deep Hydrating Lifting Mask -- and it was heavenly! This company, and its representatives, are pure class. I am so very impressed. Meanwhile, it's been over a week since I contacted Peter Thomas Roth -- nothing. Not even an auto-acknowledgement. And I'm going on day three waiting to hear back from NuFace. They could take some lessons from Tatcha.

Re: TATCHA Customer Service -- absolutely stellar!

JeanLouiseFinch — Fri, 10 Jan 2014 15:02:21 GMT

Customer Service is a really important aspect of how a company conducts their business. Glad you had such a good experience with Tatcha.

Re: TATCHA Customer Service -- absolutely stellar!

Judaline — Fri, 10 Jan 2014 15:08:01 GMT

I heard that Perricone had such wonderful service. Monday I waited on the phone for ten minutes (because no one answered my email) and they finally said please leave a message on our voice mail. Of course I didn't. Next day someone actually answered and spoke to me, but she said tell QVC. Not impressed AT ALL.

Re: TATCHA Customer Service -- absolutely stellar!

cuddlesmama — Fri, 10 Jan 2014 15:10:12 GMT

I ordered some samples from their website and got them soo fast! plus a letter saying on my next order I will get a free face cleanser!!

Re: TATCHA Customer Service -- absolutely stellar!

spot555 — Fri, 10 Jan 2014 19:25:21 GMT

Re: TATCHA Customer Service -- absolutely stellar!

MarenSeattle — Fri, 10 Jan 2014 22:01:03 GMT

EDIT: Have to apologize about my NuFace complaint. I actually had a response on Wednesday (I'd emailed on Monday). The CS rep was very nice, actually had READ my questions, and even corrected me (gently) on one of my questions where I was mistaken on my info. So NuFace gets an A, TATCHA an A++++ (actually in a Universe of its own, IMO), still really irritated and waiting for a response from PTR -- an F. I even forwarded my initial email to PTR and said "in case you didn't see this or I missed your response". Nothing. And while I'm at it, Algenist gets a C-. Totally didn't address my question.

Re: TATCHA Customer Service -- absolutely stellar!

naturalfan — Sat, 11 Jan 2014 00:42:31 GMT

I have been going round and round about ordering the sampler kit and I finally did order yesterday morning. And last evening, Tatcha sent an email that my package had been shipped with a USPS tracking number. Very impressive I'd say. Looking forward to trying these products.

Re: TATCHA Customer Service -- absolutely stellar!

MarenSeattle — Sat, 11 Jan 2014 00:54:19 GMT

On 1/10/2014 naturalfan said:
I have been going round and round about ordering the sampler kit and I finally did order yesterday morning. And last evening, Tatcha sent an email that my package had been shipped with a USPS tracking number. Very impressive I'd say. Looking forward to trying these products.

It will be there before you know it! I love everything about this company -- the packaging, the luxe purple (my favorite color) tissue paper, most of the products. And there's a little "hand written" note from Victoria (the best "hand written" I've ever seen). Just so elegant and tasteful. Hope you like the products!

Re: TATCHA Customer Service -- absolutely stellar!

JustJules — Sun, 12 Jan 2014 18:43:58 GMT

After reading all the reviews and seeing people raving about this line I decided to order the sampler set directly from Tatcha. I would have ordered the cleansing oil and enzyme powder from the Q but it's only available on waitlist right now. I have a question for you ladies using Tatcha. Are any of you using their new Indigo products? Seems they offer a hand cream, a body butter, and a renewal treatment. I am curious about these since my hands are so dry with all the cold weather we have been having. I would imagine if they are anything like the cleansing products they must be pretty good. Just wondered if anyone here has tried the Indigo line yet, and if so, what your thoughts are about them.

Re: TATCHA Customer Service -- absolutely stellar!

CANDLEQUEEN — Sun, 12 Jan 2014 18:49:15 GMT

They do have super fast shipping and great customer service. I have ordered several times from them now and love their products and super fast shipping and everything is wrapped so beautifully!!!!!!!

Re: TATCHA Customer Service -- absolutely stellar!

MarenSeattle — Sun, 12 Jan 2014 19:54:10 GMT

On 1/12/2014 Jules5280 said:
After reading all the reviews and seeing people raving about this line I decided to order the sampler set directly from Tatcha. I would have ordered the cleansing oil and enzyme powder from the Q but it's only available on waitlist right now. I have a question for you ladies using Tatcha. Are any of you using their new Indigo products? Seems they offer a hand cream, a body butter, and a renewal treatment. I am curious about these since my hands are so dry with all the cold weather we have been having. I would imagine if they are anything like the cleansing products they must be pretty good. Just wondered if anyone here has tried the Indigo line yet, and if so, what your thoughts are about them.

I think the Indigo line is relatively new? I just Googled Tatcha Indigo Sample but got no results. Maybe in a while they will offer a deluxe sample (as with the cleansing oil, etc.).

Re: TATCHA Customer Service -- absolutely stellar!

ForTheLuv — Sun, 12 Jan 2014 21:55:51 GMT

somebody needs to just say no to all the zillion anti-aging products and gadgets. My gosh.

Re: TATCHA Customer Service -- absolutely stellar!

HerRoyaLioness — Sun, 12 Jan 2014 23:30:31 GMT

On 1/12/2014 ForTheLuv said:
somebody needs to just say no to all the zillion anti-aging products and gadgets. My gosh.

??? Tatcha is one of the simpler lines around. All of it's products could fit on 1-2 pages.

But if this bothers you, better stay way from the Beauty Forum, because there is always talk about the "latest and greatest". Some things we try, some we don't, but we want to know about everything and then make a decision. And then some things work and some don't, so it will always be an ongoing thing around here.

Re: TATCHA Customer Service -- absolutely stellar!

MarenSeattle — Sun, 12 Jan 2014 23:56:46 GMT

On 1/12/2014 ForTheLuv said:
somebody needs to just say no to all the zillion anti-aging products and gadgets. My gosh.

Or, just place certain posters on Ignore. Much simpler and more gratifying.

Re: TATCHA Customer Service -- absolutely stellar!

JustJules — Mon, 13 Jan 2014 02:37:44 GMT

On 1/12/2014 MarenSeattle said:
On 1/12/2014 Jules5280 said:
After reading all the reviews and seeing people raving about this line I decided to order the sampler set directly from Tatcha. I would have ordered the cleansing oil and enzyme powder from the Q but it's only available on waitlist right now. I have a question for you ladies using Tatcha. Are any of you using their new Indigo products? Seems they offer a hand cream, a body butter, and a renewal treatment. I am curious about these since my hands are so dry with all the cold weather we have been having. I would imagine if they are anything like the cleansing products they must be pretty good. Just wondered if anyone here has tried the Indigo line yet, and if so, what your thoughts are about them.

I think the Indigo line is relatively new? I just Googled Tatcha Indigo Sample but got no results. Maybe in a while they will offer a deluxe sample (as with the cleansing oil, etc.).

Yes, it is a new line and it would be nice if they offer a sampler kit to try it. I'm considering ordering the hand cream. From what I have read, it sounds like they have a satisfaction guarantee, but the reviews for the Indigo products have been positive. Of course, that is their website, so I take those reviews with a grain of salt, but based on overall feedback about the Tatcha products I am optimistic. Hopefully if anyone does have experience with the Indigo line they will share their experiences.

Re: TATCHA Customer Service -- absolutely stellar!

lyla86 — Mon, 13 Jan 2014 03:11:21 GMT

On tatcha's Facebook page they said they were working on samples of the new indigo line and they expect to have them ready in February! Also the cleansing oil and powder duo is back in stock on qvc! Just ordered-am really loving everything in this line!!

Re: TATCHA Customer Service -- absolutely stellar!

slh — Mon, 13 Jan 2014 03:19:04 GMT

I splurged as well with the cleansing oil and rice powder when there was a FF offer in December. Since there was free S/H it was a better value than the Q. These products are beyond amazing and unlike anything else I've tried. I use the oil and powder once daily and so far it seems to be lasting . It is a wow for me.

Re: TATCHA Customer Service -- absolutely stellar!

lyn in MI — Mon, 13 Jan 2014 03:32:34 GMT

STELLER is the word!! I placed an order during their 20% off sale. When I opened my package, it didn't contain the products I'd ordered. Instead I found a deluxe sample of their brightening serum, 3 sample packettes and a note that read, Dear Judy K (balance of last name removed to protect the innocent). I called CS and explained that I'd received Judy K's order # _________ instead of mine. The CSR apologized and told me they would resend my order that day. They shipped it to me next day air, and inside my package I discovered a nice hand written apology from the CSR. My package also contained a gift, which was one of their masks. I agree that other companies could take lessons from Tatcha.