topic Re: Problem delivery…was it stolen? in Beauty

Problem delivery…was it stolen?

LTT1 — Wed, 23 Jul 2025 16:02:05 GMT

So, on July 3, 2025 I ordered my Isomers product, which I was nearly out of and the total was $92.00.

I kept looking for it and received UPS notification on July 8 that it would be delivered. It was nowhere to be found, although UPS showed a picture of the delivery...well it was a group of packages, out of focus, and nowhere could be seen a little brown box with Canada markings.

I tried calling Isomers continually and tried UPS so I could file a claim.

Their answer was to tell me that "we don't do claims...your seller has more info about that‼️

My seller, Isomers, could not be reached?

Their website has a box to click "click here for your magic link".

For nearly one year that magic link has not worked for me!*

So, finally I sent an email (using a previous customer service email address I found in an old email.

Sent them all the order info.

I filed a dispute with my credit card company on July 15, 2025 for the amount.

Got a rather tacky email from Isomers on July 21, 2025 that said "sorry you had trouble".

I’m wondering what went on. It seems like UPS was having problems the entire month of July?

Re: Problem delivery…was it stolen?

Nonametoday — Wed, 23 Jul 2025 16:10:33 GMT

@LTT1 wrote:
So, on July 3, 2025 I ordered my Isomers product, which I was nearly out of and the total was $92.00.

I kept looking for it and received UPS notification on July 8 that it would be delivered. It was nowhere to be found, although UPS showed a picture of the delivery...well it was a group of packages, out of focus, and nowhere could be seen a little brown box with Canada markings.

I tried calling Isomers continually and tried UPS so I could file a claim.

Their answer was to tell me that "we don't do claims...your seller has more info about that‼️
My seller, Isomers, could not be reached?
Their website has a box to click "click here for your magic link".
For nearly one year that magic link has not worked for me!*
So, finally I sent an email (using a previous customer service email address I found in an old email.
Sent them all the order info.
I filed a dispute with my credit card company on July 15, 2025 for the amount.
Got a rather tacky email from Isomers on July 21, 2025 that said "sorry you had trouble".

I’m wondering what went on. It seems like UPS was having problems the entire month of July?

@LTT1 I'm so sorry this has happened to you. I don't know what else to do. I think you have done it all. It sounds like UPS made a delivery somewhere with something but your package was not in it. It makes me wonder if someone else has your package.

Re: Problem delivery…was it stolen?

We rescue cats — Wed, 23 Jul 2025 16:20:29 GMT

I really think that all the delivery companies are having issues finding reliable delivery people. We were waiting for delivery of the hardware of the Starlink system so we could get it installed and cancel our cable internet. It finally showed up, Fedex driver put it on the steps beside our driveway-in the rain, that lead to our covered porch. Each box was labelled "Starlink". A few days later the UPS driver left medication under our rural mail box along the road about 1000 feet from our house. . . about $500 worth of medication. I got notification of delivery with a photo of a package lying in the grass-it could have been anywhere. I immediately called UPS and reported that we did not have it, they sent the driver out to pick it up and deliver it to our home. GEEZ!

Re: Problem delivery…was it stolen?

Susan345 — Wed, 23 Jul 2025 16:20:54 GMT

i had the same problem a month ago. I was able to get a refund from QVC. I e-mailed the social team with all the information and they took care of it.

The address was qvcsocialteam@qvc.com

Re: Problem delivery…was it stolen?

JudyL — Wed, 23 Jul 2025 16:42:57 GMT

@LTT1 - Sounds to me that your package got stolen or you were scammed and it was never really sent.

Re: Problem delivery…was it stolen?

JudyL — Wed, 23 Jul 2025 16:43:31 GMT

@Susan345 wrote:
i had the same problem a month ago. I was able to get a refund from QVC. I e-mailed the social team with all the information and they took care of it.

The address was qvcsocialteam@qvc.com

@Susan345 - This isn't a QVC issue.

Re: Problem delivery…was it stolen?

brandiwine — Wed, 23 Jul 2025 17:25:42 GMT

Once I tell the company I have a doorbell camera and video and can prove that nothing was delivered, I get an immediate credit or the next day the package is suddenly "found" and delivered.

Re: Problem delivery…was it stolen?

FranandZoe — Wed, 23 Jul 2025 17:52:31 GMT

I had a similalr issue with Macy's a year or so ago. Returned something - UPS tracking showed they received it. They never credited my account. After months of much back and forth with Macy's customer service I filed a dispute with Macy's credit card. No luck. So - I filed a complaint with my state (PA) Attorney General's office. They got. me the credit. If you don't get any satisfaction I suggest you do the same.

Re: Problem delivery…was it stolen?

Mz iMac — Wed, 23 Jul 2025 19:13:26 GMT

@LTT1

"tried UPS so I could file a claim."

"Their answer was to tell me that "we don't do claims...your seller has more info about that‼️"

File the claim online & send them a copy of their photo.

Also, if you live in an apartment complex/highrise, your package was stolen & management should be notified immediately.

Re: Problem delivery…was it stolen?

RespectLife — Wed, 23 Jul 2025 19:59:00 GMT

Only the SELLER/SHIPPER can file a claim!!!

Contact your credit card company and have the charge disputed....and it should be eventually reversed once you file.

I see no other options if you can't react Isomer's directly.

Re: Problem delivery…was it stolen?

shoekitty — Wed, 23 Jul 2025 20:22:43 GMT

@LTT1 I have had trouble with UPS and USPS all month. They must be on vacation. I ordered tons of stuff at different times from the nordie sale. Most all packages came 2 days , so quick. But 3 packages didn't arrive for nearly 2 weeks, called nordies. One was stuck in Ohio due to weather, other 2 she said were odd, so she temporarily refunded me, and reordered. Woukd you believe the items she reordered came in less than 2 days. Then yesterday the 3 wayward packages showed up after almost 3 weeks. Now I have to send back, but free returns. However, nordie ships FedEx, so Ian be to call and get another shipping company because the fed ex drop off closed in out town. Sigh

Re: Problem delivery…was it stolen?

FLGators — Wed, 23 Jul 2025 20:22:48 GMT

I would reach out to Patricia on Isomers facebook page or her email at isomers. She was helpful in the past but this was a while back. Not sure anymore, I haven't purchased anything direct in a while.

Re: Problem delivery…was it stolen?

LTT1 — Thu, 24 Jul 2025 13:02:52 GMT

@shoekitty

@FLGators

@RespectLife @Mz iMac @FranandZoe

I thank you for your similar tale of woe!

There doesn't seem to be any other explanation unless UPS is "gearing up" for the time that tariffs might hit the US.

I sure dread that!

Re: Problem delivery…was it stolen?

JYWilliams — Thu, 24 Jul 2025 16:50:10 GMT

@LTT1, I needed to ask Isomers a question so I went to Isomers Skin Care web page. At the bottom of the page is how to contact them by phone number and Email. I Emailed a message and got a response a few days later.

Re: Problem delivery…was it stolen?

Sooner — Thu, 24 Jul 2025 17:01:40 GMT

Where we live it is FedEx that is the problem. They have delivered several packages next door and we've gotten hers. Multiple times. And both houses have brick mailbox stands with the house number in a big plaque on the front of the brick!

They have delivered 3 packages to a house three houses down the street, one to the next block over, and one to somewhere else in the hood--don't remember the street! All in the last few months.

They run up and down the street all day like a lost goose. UPS comes by once, and makes the right delivery. Crazy.

Re: Problem delivery…was it stolen?

Judaline — Fri, 25 Jul 2025 11:42:26 GMT

A few months ago I got a sealed pkg-you know those envelope types they use-and there was nothing in it. Empty. But sealed and not tampered with. Told amazon and they replaced it same day. Just sayin'.

Re: Problem delivery…was it stolen?

LTT1 — Sat, 26 Jul 2025 09:11:29 GMT

@JYWilliams

Thank you so much!

Re: Problem delivery…was it stolen?

JYWilliams — Sat, 26 Jul 2025 13:37:04 GMT

@LTT1, You are welcome. I hope you get the issue resolved.

Re: Problem delivery…was it stolen?

Tadaki — Sat, 26 Jul 2025 17:44:58 GMT

@LTT1 It sounds like you live in a complex but I think you/ve said your daughter lives nearby. If she is in a house and has no delivery problems, maybe you could have packages sent there -- especially an expensive item like the Isomers. I guess you would need to have her name on the package (Will they deliver if someone other than the homeowner's name is on it? No idea.).

I know you shouldn't have to but seems like it would be less stressful for you.

Re: Problem delivery…was it stolen?

LTT1 — Mon, 28 Jul 2025 17:04:38 GMT

@Sooner

"A lost goose" hilarious expression and I imagine very fitting!