topic Re: TATCHA in Beauty

TATCHA

bronxgal1 — Wed, 08 Jan 2025 16:31:52 GMT

Hi ladies! I have a question about TATCHA, I used Tatcha for years-

then for a short time switched to something else and wasn't happy.

I ordered the duo TATCHA serum and cream from QVC. But I am disappointed.

The lovely fragrance in both serum and cream is GONE! They don't smell bad --just not the same. I don't know if they changed the formula.

I went to the TATCHA website--that's not the same either. There used to be a telephone number to call (which I did quite a few times) Very nice customer service.

NO MORE! not even a chat !

Has anyone else had a problem with TATCHA!

TIA

Re: TATCHA

Janey2 — Wed, 08 Jan 2025 16:49:58 GMT

I just went back to using Tatcha products after trying other brands and I am happy with results. There are 4 different ways to get in touch with the company. Go to skincare consultations and it will direct you to email, live chat, video, etc. I do not know what you are referring to with your fragrance problem but maybe they will help. I feel the less scent the better. @bronxgal1

Re: TATCHA

Catch71 — Wed, 08 Jan 2025 16:52:51 GMT

FYI; I got a new sale book in the mail from Ulta and they announced on the cover that they now carry Tatcha products.

Re: TATCHA

bronxgal1 — Wed, 08 Jan 2025 17:16:44 GMT

Thank you @Janey2! I called TATCHA --they said they did not

change the formula!

So maybe it's me!--Thanks again!

Re: TATCHA

World Traveler — Wed, 08 Jan 2025 17:23:01 GMT

It is my understanding that Unilever purchased Tatcha. Perhaps they did something different to the product you are using.

Re: TATCHA

beach-mom — Wed, 08 Jan 2025 23:14:46 GMT

@World Traveler wrote:
It is my understanding that Unilever purchased Tatcha. Perhaps they did something different to the product you are using.

Oh no. This usually means quantity over quality, and formulas change.

Re: TATCHA

bronxgal1 — Thu, 09 Jan 2025 15:48:15 GMT

Thank you @monicakm! I did call customer service and they

told me there have been no changes in the formula.

But--I don't know-even the serum doesn't have that faint pleasant smell.

TATCHA will be on QVC Saturday January 18 at 8pm. So I will be watching to see if anything is mentioned that they changed any products.