topic Tatcha and Autoship in Beauty

Tatcha and Autoship

JD13 — Mon, 15 Jul 2024 20:45:59 GMT

I logged in to fnd out when my next shipment would be coming from the June TSV. Mine showed it was a single shipment even though I swore I did AS. I tried to swtich to AS in the order but it said to call CS.

I did a chat and was told it was no longer available to make a switch. I know they have the same set for sale so I was thinkng about ordering AS (even though it was a higher price) and got an OOPS page. I then tinkered around and every one of the Tatcha AS selectons gave me the same OOPS page. Granted, I did not try each item but seems a bit odd.

Anyone have any idea why AS seems to not be an option?

Re: Tatcha and Autoship

Mz iMac — Mon, 15 Jul 2024 21:44:04 GMT

@JD13

Try a different browser.

Turn your device off & on.

CALL CS like you were advised previously.

Last resort:

Suggest you send an email to: QVCSocialTeam@qvc.com

Include your ORDER NUMBER in the email. The MODS/Social team will sort this out for you.

Good luck!