topic Re: RMS RETURNS in Beauty

RMS RETURNS

Shanus — Thu, 28 Mar 2024 11:08:09 GMT

I received a duplicate order yesterday that was charged to my Visa. I filled out the return info online with order number, etc.

The reply was to keep the order, donate it or give it to a friend, but I'll receive my refund. They said it was an effort to save paper, etc.

Have you ever seen this on a site? What a nice gesture!!

Re: RMS RETURNS

paixmcdao — Thu, 28 Mar 2024 11:13:04 GMT

@Shanus wrote:
I received a duplicate order yesterday that was charged to my Visa. I filled out the return info online with order number, etc.

The reply was to keep the order, donate it or give it to a friend, but I'll receive my refund. They said it was an effort to save paper, etc.

Have you ever seen this on a site? What a nice gesture!!

Laura Geller

Re: RMS RETURNS

sligo — Thu, 28 Mar 2024 11:14:31 GMT

Shanus, Amazon Also is great when replacing orders you did not receive. Sent overnight. If you locate and notify Ama they will tell you to keep or donate. Also swift when issusing refund. Have returned items to Ama at Kohls. Kohls packages and returns NO CHARGE . Same day Ama issues refund.May your holiday be happt. LOVE reading your daily messages. I have learned a great deal from ypur ideas. Many Thanks, Sligo

Re: RMS RETURNS

AnnieBelle — Thu, 28 Mar 2024 11:36:16 GMT

I've had this happen with Amazon on more than one occasion. Also, Chewy will always refund without requiring a return and, many years ago, American Girl Doll did the same thing!

Re: RMS RETURNS

ninjawife — Thu, 28 Mar 2024 11:51:12 GMT

@Shanus I accidently ordered multiples of Jones Road The Face Pencil and had the same response when I asked to return them. I gave one to DD and kept one as a backup although it will take me forever to get to it.

Re: RMS RETURNS

tends2dogs — Thu, 28 Mar 2024 12:04:59 GMT

Chewy

Re: RMS RETURNS

BarbiHollywood — Thu, 28 Mar 2024 12:19:17 GMT

@AnnieBelle I've had just the opposite issue with Amazon (not talking makeup here, though). Received an empty package. Hubby ordered some nuts and bolts or something, a very tiny object. The blue-and-white Amazon delivery plastc-y envelope was empty. Two of us looked through, no item in there. Amazon refused the return and said the package could not have been empty. After two attempts at arguing about it, Hubby didn't think the $8.99 purchase was worth fighting over. Our first ever bad Amazon experience.

Re: RMS RETURNS

nyc1 — Thu, 28 Mar 2024 12:57:21 GMT

@Shanus VERY LOVELY . I had a similar experience with RMS as well. I received a Lip2Cheek item that I wanted to return because there was an issue with the container. They told me to keep it, for the same reason, and they would replace with another. I also ordered several lip pencils. 2 were really creamy but one was not, they told me to keep it and asked me to select a different color and they would send it to me at no charge. OMG!

I've had that experience with several other sites, but not many. Great CS.

Re: RMS RETURNS

Janey2 — Thu, 28 Mar 2024 13:12:41 GMT

@Shanus Yes it has happened to me from Amazon, Drmtlgy, and lady Gaga's makeup company.

Re: RMS RETURNS

Squirrels Are Trash — Thu, 28 Mar 2024 13:24:51 GMT

@Shanus @Janey2 @nyc1

A consumer protection law says that if a company accidentally sends you something, it cannot charge you for it and cannot try to require you to send it back.

So, all of you praising QVC and Amazon, it's NOT the company you should be praising; it's the law.

Re: RMS RETURNS

Janey2 — Thu, 28 Mar 2024 13:39:03 GMT

@Squirrels Are Trash Nobody sent me a duplicate. I did not like the products and when I got in touch with these companies they told me to donate what I tried to return. These were full size products that cost a fair amount of money.

Re: RMS RETURNS

Squirrels Are Trash — Thu, 28 Mar 2024 14:09:13 GMT

@Janey2

Right, if they accidentally send you anything, so a duplicate order, the product you didn't order, etc.

I don't know/remember all the details, but it prevents scammers from sending you a product and then attempting to require you to pay for it.

As for your not liking the products and them telling you to keep, donate, whatever

In vendor/retailer negotiations, they determine an amount that the vendor will allow them to write off for damages and returns. That's why they told you to keep/donate. The funds come from this budget. No special customer service was delivered. This is a standard practice.

Re: RMS RETURNS

SilleeMee — Thu, 28 Mar 2024 14:12:46 GMT

I had purchased an item from Amazon, got it home and then realized I had ordered the wrong thing. It was my mistake but the seller gave me back my money and told me to keep the item. I was thankful for that.

Re: RMS RETURNS

Janey2 — Thu, 28 Mar 2024 14:35:49 GMT

No, I ordered these products. Nothing was duplicate, nothing was not ordered. I went to their websites ( like I usually do) and ordered some products. I just did not like them.

Re: RMS RETURNS

QVCkitty1 — Thu, 28 Mar 2024 14:50:16 GMT

Yes, Amazon.

Re: RMS RETURNS

AnnieBelle — Thu, 28 Mar 2024 15:09:30 GMT

@BarbiHollywood Wow, sorry this happened to you. Amazon usually provides stellar customer service. Maybe it was a third-party seller?

Re: RMS RETURNS

AnnieBelle — Thu, 28 Mar 2024 15:13:26 GMT

@SilleeMee One of my situations was similar - I accidentaly ordered (and paid for) 2 of the same knitting needle. It was just under $10. When I requested to return one for a refund, Amazon refunded me for one knitting needle but said to just keep the extra one. No complaints from me on that one!

Re: RMS RETURNS

JudyL — Thu, 28 Mar 2024 16:23:02 GMT

@Shanus wrote:
I received a duplicate order yesterday that was charged to my Visa. I filled out the return info online with order number, etc.

The reply was to keep the order, donate it or give it to a friend, but I'll receive my refund. They said it was an effort to save paper, etc.

Have you ever seen this on a site? What a nice gesture!!

@Shanus - Yes, I've had this happen when there was a mistake with a SKINN order that i had placed on their website.

Re: RMS RETURNS

Sassycoco — Thu, 28 Mar 2024 16:44:45 GMT

@Shanus

Yes ! Any make up returns are tossed out ,or suppose to be !

Just make sure, you receive a full refund...including shipping on your duplicate!

Re: RMS RETURNS

Squirrels Are Trash — Thu, 28 Mar 2024 17:59:07 GMT

@Janey2

I addressed this.

As for your not liking the products and them telling you to keep, donate, whatever