topic Re: HSN auto ship strikes again! in Beauty

HSN auto ship strikes again!

cactusjack — Wed, 09 Aug 2023 00:38:07 GMT

I've had a few Lancôme auto ship be canceled by them due to no more stock available after the first shipment 😡

I feel like this is a major bait & switch!! I order on auto ship because I want to lock in the TS price, even if I don't quite need the item just yet because I'm pretty stocked up. So they get me to order and by the next shipment I can't return so they have my money!!
I will never order their auto ship again. Very deceptive if you ask me. Anyone else have this happen ?

Re: HSN auto ship strikes again!

JeanLouiseFinch — Wed, 09 Aug 2023 00:51:55 GMT

It's not really HSN's fault if it's a supply issue where Lancome can't deliver. I wouldn't say never again and cut off my nose to spite my face.

My problem with HSN and auto ships is that they sometimes revert back to orignal pricing after the first shipment when I've purchased on a sale or TSV. I've had to get after them a few times to make the correction on future pricing, I have many A/S plans with HSN that work very smoothly.

Re: HSN auto ship strikes again!

Kachina624 — Wed, 09 Aug 2023 01:03:17 GMT

I guess I don't understand....why can't you return something and if they didn't ship it, what have you got to return?

Google the definition of "bail and switch". This isn't it.

Re: HSN auto ship strikes again!

cactusjack — Wed, 09 Aug 2023 01:20:31 GMT

@Kachina624 wrote:
I guess I don't understand....why can't you return something and if they didn't ship it, what have you got to return?

Google the definition of "bail and switch". This isn't it.

I ordered and paid for the first shipment but when it was time for the second shipment I got an email saying my auto ship has been cancelled🤷🏻‍♀️

This would be my definition of a bait and switch since I wouldn't have purchased at the time since I wasn't low on my stock and could have waited a few more months to order more. If they didn't have the product to honor the auto ship orders they shouldn't have offered it on this plan. Should have just sold it as a one time shipment.

Re: HSN auto ship strikes again!

Icegoddess — Wed, 09 Aug 2023 01:38:16 GMT

I'm assuming you ordered the AS because it was a good price? If so, you got the first order at the good price, and an unopened beauty item should last quite a long time, so I don't see the problem with the item you received.

Re: HSN auto ship strikes again!

JeanLouiseFinch — Wed, 09 Aug 2023 16:22:11 GMT

@cactusjack wrote:
@Kachina624 wrote:
I guess I don't understand....why can't you return something and if they didn't ship it, what have you got to return?

Google the definition of "bail and switch". This isn't it.
I ordered and paid for the first shipment but when it was time for the second shipment I got an email saying my auto ship has been cancelled🤷🏻‍♀️
This would be my definition of a bait and switch since I wouldn't have purchased at the time since I wasn't low on my stock and could have waited a few more months to order more. If they didn't have the product to honor the auto ship orders they shouldn't have offered it on this plan. Should have just sold it as a one time shipment.

Your definition isn't accurate. It's not bait and switch if they're unable supply something. Bait and switch is advertising one thing to get you interested and then the seller talks you into buying a different product. That's not what happened here. You haven't been harmed or cheated. At least you secured one shipment at a price you were happy with so consider it a single shipment as you stated. Since you also have a good inventory and don't really need another shipment anyway, use what you have for now and watch for another sale. 🤷‍♀️

Re: HSN auto ship strikes again!

PhilaLady1 — Wed, 09 Aug 2023 02:05:13 GMT

It is no fun when this happens, I get it. I'd be angry about it, too.

Bait and switch is when a seller is using bait to lure you in, but when you make the purchase, you are tricked, unknowingly at the moment, tricked into buying something different than what was originally shown to you.

Here's another used incorrectly... Buyer's remorse, which is about feeling regret or guilt after you bought something. It is not what some say that it means that you took too long to make a purchasing decision and now the item is not available.

Ok thanks for putting up with me...slowly stepping off of my soapbox.......

Re: HSN auto ship strikes again!

cactusjack — Wed, 09 Aug 2023 02:19:55 GMT

You girls are correct in the absolute definition of bait & switch. Guess I just felt swindled somewhat since this is like the 3rd time this is happened to me with a Lancôme TS auto ship. They shouldn't offer it at a crazy good price if they cannot sustain the program to continue at the TS price point. It's just not good business practice is all... 🤷🏻‍♀️

Re: HSN auto ship strikes again!

theloungeboy — Wed, 09 Aug 2023 04:23:14 GMT

The same happened to me today. I was rather amused at the abrupt tone of the email. It was basically "no Lancome for you!". LOL.

I didn't take it as a supply chain issue. I wondered if perhaps Lancome is moving to QVC? In the long run no biggie I guess. Plenty of serum from other brands to go around.

Re: HSN auto ship strikes again!

millieshops — Wed, 09 Aug 2023 11:10:42 GMT

@cactusjack Bait and switch is a legal term.

You can't choose to change legal terms to make them mean whatever you wish they meant. You offer no proof either HSN or Lancome knew when they made the offer that they couldn't get the product again. You need that to charge bait and switch.

It won't help you for this issue, but I think your only recourse for the future is to work to get the law changed.

Re: HSN auto ship strikes again!

Group 5 minus 1 — Wed, 09 Aug 2023 11:18:05 GMT

Could it possibly be "bait and switch"?

Re: HSN auto ship strikes again!

millieshops — Wed, 09 Aug 2023 11:47:49 GMT

@cactusjack Sellers like HSN are in a tough spot - it's up to the vendor to furnish the goods, but it's also bad business to blame a vendor that sells well when they have the supply.

I do understand your feelings. I had a Perricone product on QVC auto-delivery for several years. No way would I have wanted it if they had it in the warehouse for all that time when I made the initial order, but I would have felt devastated if it had been cancelled before I expected it to be.

Re: HSN auto ship strikes again!

RespectLife — Wed, 09 Aug 2023 12:55:54 GMT

@cactusjack wrote:
I've had a few Lancôme auto ship be canceled by them due to no more stock available after the first shipment 😡
I feel like this is a major bait & switch!! I order on auto ship because I want to lock in the TS price, even if I don't quite need the item just yet because I'm pretty stocked up. So they get me to order and by the next shipment I can't return so they have my money!!
I will never order their auto ship again. Very deceptive if you ask me. Anyone else have this happen ?

No one 'gets me to order'.

If I order...that's on me!!!!

I and I alone are responsible for my purchases.

Re: HSN auto ship strikes again!

brandiwine — Wed, 09 Aug 2023 13:15:26 GMT

This is a Lancome problem, not an HSN problem. HSN can only send what Lancome gives them. This applys to all vendors. I had a laundry product from Beekman and the same thing happened. It's Beekman's fault, not HSN. There's no bait & switch.

Re: HSN auto ship strikes again!

LTT1 — Wed, 09 Aug 2023 13:19:33 GMT

@cactusjack

@brandiwine @RespectLife @millieshops @Group 5 minus 1

May I just add here about my frustrations with subscription products?
It is difficult (in my case) to keep the company from shipping once they have my cc! They seem to take it upon themselves to just ship the products whenever they deem "necessary" (Amazon).

Re: HSN auto ship strikes again!

JeanLouiseFinch — Wed, 09 Aug 2023 14:21:18 GMT

@LTT1 wrote:
@cactusjack
@brandiwine @RespectLife @millieshops @Group 5 minus 1

May I just add here about my frustrations with subscription products?
It is difficult (in my case) to keep the company from shipping once they have my cc! They seem to take it upon themselves to just ship the products whenever they deem "necessary" (Amazon).

@LTT1 Amazon can't do that by their choice or decision. You have a subscription and you manage the shipping schedule. I have many Amazon subscription and find it easier to keep them on the same day of the month, but a different intervals based on what it is and how long it lasts.

Re: HSN auto ship strikes again!

LTT1 — Wed, 09 Aug 2023 15:08:08 GMT

@JeanLouiseFinch

Amazon maybe CAN'T, but they do.
My subscribe and save deliveries have been plagued with "we're sorry your shipment is running so late".

Twice last year entire shipments were missing (stealing?)

Of course, A is always good about replacing anything I have paid for and didn't receive!

Re: HSN auto ship strikes again!

We rescue cats — Wed, 09 Aug 2023 15:59:00 GMT

We do subscriptions with A as well and have not had an issue. I get an email telling me that it is shipping, at that point I can cancel or increase it. Same happens with Chewy.

@cactusjack I don't see this as a bait & switch issue at all, the selling company is not at fault, Lancome is. They promised HSN that the customer would be supplied with the product and were unable to fulfill that promise. You are not being charged more, there simply is not product available to send to you at this time. Are they saying that they need to cancel all shipments? The only way I see that it could become bait and switch is if they raised the cost to fulfill the future shipments.

Re: HSN auto ship strikes again!

JeanLouiseFinch — Wed, 09 Aug 2023 17:23:53 GMT

@LTT1 wrote:
@JeanLouiseFinch

Amazon maybe CAN'T, but they do.
My subscribe and save deliveries have been plagued with "we're sorry your shipment is running so late".
Twice last year entire shipments were missing (stealing?)
Of course, A is always good about replacing anything I have paid for and didn't receive!

It's against the law to charge you without your permission. Inaction = permission. Within your subscription management, you can change dates, skip shipments, cancel etc. Notifications are sent out regarding delays. You then have the option to skip or select a replacement. Amazon charges when the shipment is processed. They would have lawsuits and fines galore if they charged willy nilly for items and not ship them.

Poor delivery is something else.

Re: HSN auto ship strikes again!

brandiwine — Wed, 09 Aug 2023 20:34:44 GMT

@LTT1 Amazon has never sent anything unless it's the right time and they always let me know ahead of time. It's against the law. If they are doing that to you, you should report them to your state's Attorney General.