topic Re: Someone is reading these comments! in Beauty

Someone is reading these comments!

snipsnapsnur — Wed, 22 Feb 2023 17:33:43 GMT

I had commented a few months ago how the IT Cosmetics CC+ Nude Glow Foundation and Serum w/ SPF 40 made an area on my face turn beet red and swell a bit after using it.

This morning I got a call from a very nice woman in Customer Service (I would suppose) named Inez. She reminded me of the comment I made and said she was very sorry that happened to me and she was refunding the money I spent on this product and I could throw it away. What a nice surprise as I'd forgotten all about the comment, lol.

I checked my bank account and sure enough, it had been credited back!

So, the moral to this is that there really are people at QVC that read these posts and comments!

Re: Someone is reading these comments!

QVCkitty1 — Wed, 22 Feb 2023 17:46:32 GMT

@snipsnapsnur wrote:
I had commented a few months ago how the IT Cosmetics CC+ Nude Glow Foundation and Serum w/ SPF 40 made an area on my face turn beet red and swell a bit after using it.
This morning I got a call from a very nice woman in Customer Service (I would suppose) named Inez. She reminded me of the comment I made and said she was very sorry that happened to me and she was refunding the money I spent on this product and I could throw it away. What a nice surprise as I'd forgotten all about the comment, lol.
I checked my bank account and sure enough, it had been credited back!
So, the moral to this is that there really are people at QVC that read these posts and comments!

I've said it before, they would be foolish not to pay attention to their social media .

Re: Someone is reading these comments!

proudlyfromNJ — Wed, 22 Feb 2023 17:49:44 GMT

That's great to hear. I hope other posters who have heard from someone at QVC will let us know. I also wonder if they will do something about many of the hosts that are also complained about here.

Re: Someone is reading these comments!

Kachina624 — Wed, 22 Feb 2023 17:57:46 GMT

@snipsnapsnur I had that happen once with a Doris Dalton foundation that had arrived all dried up. I got an unsolicited call from CS telling me my money had been refunded.

However, although these instances are nice, CS is not really the department we want to read and take heed of our complaints and suggestions.

Re: Someone is reading these comments!

Puppy Lips — Wed, 22 Feb 2023 18:02:29 GMT

@proudlyfromNJ wrote:
That's great to hear. I hope other posters who have heard from someone at QVC will let us know. I also wonder if they will do something about many of the hosts that are also complained about here.

@proudlyfromNJ Funny you should write that. Just last night, I flipped to QVC and there was JT, and "literally" within moments, she mentioned one of her daughters. I flipped back 3 more times through out their shoe shopping show and the one after, and again, each time within minutes, she worked one or both daughters into the conversation about what they were selling. I got so annoyed that I emailed the QVC social team, who has always helped me quickly with anything I needed. I wrote about her constantly talking about her daughters during her presentations, that it was annoying, and that I can not watch her for that reason. I also mentioned that a lot of people on the forum complain about it too. I was nice about it though. I told them that I did not expect them to respond (I know that is not their department and thanked them for letting me vent.) Well they did respond. They appologized and said they would forward my email to the appropriate department. I don't for one second think Jayne will change, but I just felt the need to speak out.

Re: Someone is reading these comments!

tends2dogs — Wed, 22 Feb 2023 18:09:12 GMT

Very interesting and good to know.

Just a little aside: Remember Jacque Gonzalez? I met her at a QVC function way back in 2014. She was so cute and nice. I never had a problem with her as a host. Anyway, she said her husband would tell her not to read the forum because there was really mean stuff about her on it. Angel Smedley was there also and she agreed there was often mean stuff written about her, too.

Both of those ladies were extremely gracious to all the people at this get together.

Re: Someone is reading these comments!

LizzieInSRQ — Wed, 22 Feb 2023 18:17:36 GMT

@Puppy Lips et al

why people get so annoyed, ill never understand.

Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.

Re: Someone is reading these comments!

proudlyfromNJ — Wed, 22 Feb 2023 18:16:52 GMT

@QVCkitty1 wrote:
@snipsnapsnur wrote:
I had commented a few months ago how the IT Cosmetics CC+ Nude Glow Foundation and Serum w/ SPF 40 made an area on my face turn beet red and swell a bit after using it.
This morning I got a call from a very nice woman in Customer Service (I would suppose) named Inez. She reminded me of the comment I made and said she was very sorry that happened to me and she was refunding the money I spent on this product and I could throw it away. What a nice surprise as I'd forgotten all about the comment, lol.
I checked my bank account and sure enough, it had been credited back!
So, the moral to this is that there really are people at QVC that read these posts and comments!
I've said it before, they would be foolish not to pay attention to their social media .

@QVCkitty1 It would be foolish, but they don't seem to care about the problem many here have with the hosts.

Re: Someone is reading these comments!

Carmie — Wed, 22 Feb 2023 18:23:48 GMT

The mods are customer service reps. I am sure part of their job description is to take care of customer's complaints.

One of the mods probably made a report of the problem and sent it for review.

I doubt any higher up in the company would do any thing about a customer service issue.

Two thumbs up for the Mods.

Re: Someone is reading these comments!

manny2 — Wed, 22 Feb 2023 18:29:02 GMT

Of course, they read these comments. It would be a wasted opportunity if they didn’t.

Re: Someone is reading these comments!

Kachina624 — Wed, 22 Feb 2023 18:32:20 GMT

@LizzieInSRQ wrote:
@Puppy Lips et al
why people get so annoyed, ill never understand.
Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.

@LizzieInSRQ It would annoy the heck out of me to be around anyone; friend, relative, coworker or anyone else who talked non-stop about her kids. A person like that has a very narrow world when they're consumed by only interest in their kids. Most people don't want to hear it so they have few friends. I wouldn't put up with it.

Re: Someone is reading these comments!

QVCkitty1 — Wed, 22 Feb 2023 18:32:32 GMT

@LizzieInSRQ wrote:
@Puppy Lips et al
why people get so annoyed, ill never understand.
Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.

@LizzieInSRQ , I don't think people would mind so much if her comments made sense. Often she mentions family members , dead and alive, in a way that has nothing to do with the conversation. This makes me think that it is just a sales tactic, and it turns me off. I respect the hosts that for the most part keep their private life private or confine it to social media posts.

Re: Someone is reading these comments!

chrystaltree — Wed, 22 Feb 2023 18:33:21 GMT

Wow. That's amazing.

Re: Someone is reading these comments!

rms1954 — Wed, 22 Feb 2023 18:45:55 GMT

@Kachina624 wrote:

@LizzieInSRQ wrote:
@Puppy Lips et al
why people get so annoyed, ill never understand.
Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.
@LizzieInSRQ It would annoy the heck out of me to be around anyone; friend, relative, coworker or anyone else who talked non-stop about her kids. A person like that has a very narrow world when they're consumed by only interest in their kids. Most people don't want to hear it so they have few friends. I wouldn't put up with it.

There was a woman that I worked with years ago and her and her husband had only one son. This woman was consumed with everything and anything about her son and she constantly talked about him no matter what the conversation was about, she ended up talking about "my Larry." That is how she referred to him. He lived at home until he married in his early 30's. It was obsessive and annoying to engage in a conversation with her. People avoided her at all costs.

Re: Someone is reading these comments!

Puppy Lips — Wed, 22 Feb 2023 18:46:48 GMT

@LizzieInSRQ wrote:
@Puppy Lips et al
why people get so annoyed, ill never understand.
Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.

@LizzieInSRQ JT will do verbal contortions to find a way to work her daughters into a presentation, no matter what she is selling. Over and over and over again. No other host talks about their family members so often. Why does she think the viewers give a hoot about what her daughters think, where they are and what they are doing, etc. Once in awhile is fine. But she does it so often that I DO find it annoying. I don't hate her. There are times I do want to see what is being presented in her shows. But everytime she mentions her daughters, I change the channel.

Re: Someone is reading these comments!

mspatmac — Wed, 22 Feb 2023 18:51:44 GMT

I like some of the host's style and some I don't, it's nothing more than a personal preference. Same goes for vendors too.

So what, thousands like them. Don't they deserve to watch who they want too? I don't like some lines, should I lobby to take the line away?

Everyone has opinion but it doesn't mean we are right or wrong, just our own opinion.

Re: Someone is reading these comments!

proudlyfromNJ — Wed, 22 Feb 2023 18:54:19 GMT

So since it's said that they do read these forums has anything changed that has been complained about? I'm sure someone knows of something. I still wonder if the forums are so important for QVC to read, why did they try to get rid of them?

Re: Someone is reading these comments!

Puppy Lips — Wed, 22 Feb 2023 18:55:24 GMT

@rms1954 wrote:
@Kachina624 wrote:

@LizzieInSRQ wrote:
@Puppy Lips et al
why people get so annoyed, ill never understand.
Im not superfan but im not a super hater either. WHY does it annoy folks that she mentions her family every time. What does it really take away from viewers. She talkes about the product plenty too. I can understsnd if her fast cadence is annoying because of the need for comprehension about product info. What she says doent bother me so much to the point of filing complaints. Good grief.
@LizzieInSRQ It would annoy the heck out of me to be around anyone; friend, relative, coworker or anyone else who talked non-stop about her kids. A person like that has a very narrow world when they're consumed by only interest in their kids. Most people don't want to hear it so they have few friends. I wouldn't put up with it.
There was a woman that I worked with years ago and her and her husband had only one son. This woman was consumed with everything and anything about her son and she constantly talked about him no matter what the conversation was about, she ended up talking about "my Larry." That is how she referred to him. He lived at home until he married in his early 30's. It was obsessive and annoying to engage in a conversation with her. People avoided her at all costs.

@rms1954 Years ago my husband coached a local boys baseball team that our son was on. There were two boys on the team that were only children. Those two sets of parents thought the sun rose and set on their kid. Those two sets of parents were the biggest complainers about playing time for their respective sons. They both gave my husband a hard time about it, when in fact, our own son was playing less than their boys. I don't want to draw any conclusions from that. But, I kind of do, lol.

Re: Someone is reading these comments!

Kachina624 — Wed, 22 Feb 2023 19:31:36 GMT

@proudlyfromNJ wrote:
So since it's said that they do read these forums has anything changed that has been complained about? I'm sure someone knows of something. I still wonder if the forums are so important for QVC to read, why did they try to get rid of them?

@proudlyfromNJ I'll contInue to maintain that there's no evidence whatsoever that anyone from management knows or cares what's written on this board.

Re: Someone is reading these comments!

GingerHead — Thu, 23 Feb 2023 03:30:02 GMT

@Puppy Lips wrote:
@proudlyfromNJ wrote:
That's great to hear. I hope other posters who have heard from someone at QVC will let us know. I also wonder if they will do something about many of the hosts that are also complained about here.
@proudlyfromNJ Funny you should write that. Just last night, I flipped to QVC and there was JT, and "literally" within moments, she mentioned one of her daughters. I flipped back 3 more times through out their shoe shopping show and the one after, and again, each time within minutes, she worked one or both daughters into the conversation about what they were selling. I got so annoyed that I emailed the QVC social team, who has always helped me quickly with anything I needed. I wrote about her constantly talking about her daughters during her presentations, that it was annoying, and that I can not watch her for that reason. I also mentioned that a lot of people on the forum complain about it too. I was nice about it though. I told them that I did not expect them to respond (I know that is not their department and thanked them for letting me vent.) Well they did respond. They appologized and said they would forward my email to the appropriate department. I don't for one second think Jayne will change, but I just felt the need to speak out.

Wow, really? Do you write to our government about injustices in our world? That would be a better use for your time instead. It's annoying to me that people find it annoying that JT or anybody else talks about their families. I think it makes it funner/more entertaining to watch. I enjoy them and their banter.

Do you want them to sit there like robots and present the products in a monotone voice with no personality, only talking about the product? No fun and I bet noone would watch, I wouldn't!!!

Even if they did this people (like you, sorry but I see it) would find sometiing else silly to complain about. Lighten up, geeze!