topic Re: Received a call from QVC Today in Beauty

Received a call from QVC Today

JudyL — Wed, 06 Oct 2021 00:09:53 GMT

This post is not entirely about Beauty but kind of is in the end.

Received a call about some D&C jeans that I placed an order for around 9/4. They were a TSV and the ship date was supposedly late Sept. Ok, not a big deal. Got a call today that they won't ship now until Oct. 18. This is unacceptable. I get that retailers are having a hard time with supply but QVC is literally the only place I've orderd from - and I order a lot online - that is having this much of a problem with their merchandise and shipping.

Was watching the IT Cosmetics hour with Jane just now and thinking about all thats been happening at the Q for the past year or so, and then all thats happened in the last day or two. It must be so hard for the hosts to sell anything - beauty, fashion, etc., knowing that QVC is so obviously having problems and all the changes that seem to be taking place.

Watching Jane sell IT Cosmetics and act like all is well at the Q and be in her "selling" mode, was almost painful. Not bashing Jane. Just saying to have to be that "on" when on air knowing what is happening behind the scenes must be very hard.

Re: Received a call from QVC Today

JudyL — Wed, 06 Oct 2021 00:25:30 GMT

@monicakm wrote:
@JudyL

Well it speaks volumes for her acting ability! Do you think QVC will be closing it's doors in the near future?

@monicakm No I don't. I've been through changes at my company a few times, and times get tough and lean and people get laid off. But QVC has a new CEO, who I am sure was hired to "right the ship" so to speak. So I'm sure there will be changes, maybe we'll see them on-air too, but QVC is a big company, it will right itself, hopefully, but changes will take place and times may be lean but I'm not giving up on it yet. I do know that cargo ships are backed up off the coast of CA and warehouses here are full. It's a lack of workers on the docks as well as the warehouses. Its not all QVC's fault that items aren't being shipped in a timely manner. Just think it could be handled better somehow.

Re: Received a call from QVC Today

Ladybug724 — Wed, 06 Oct 2021 00:25:50 GMT

@JudyL wrote:
This post is not entirely about Beauty but kind of is in the end.

Received a call about some D&C jeans that I placed an order for around 9/4. They were a TSV and the ship date was supposedly late Sept. Ok, not a big deal. Got a call today that they won't ship now until Oct. 18. This is unacceptable. I get that retailers are having a hard time with supply but QVC is literally the only place I've orderd from - and I order a lot online - that is having this much of a problem with their merchandise and shipping.

Was watching the IT Cosmetics hour with Jane just now and thinking about all thats been happening at the Q for the past year or so, and then all thats happened in the last day or two. It must be so hard for the hosts to sell anything - beauty, fashion, etc., knowing that QVC is so obviously having problems and all the changes that seem to be taking place.

Watching Jane sell IT Cosmetics and act like all is well at the Q and be in her "selling" mode, was almost painful. Not bashing Jane. Just saying to have to be that "on" when on air knowing what is happening behind the scenes must be very hard.

@JudyL What changes? The only thing I know about is the Forum going away, but is something else happening? I truly don't know

Re: Received a call from QVC Today

JudyL — Wed, 06 Oct 2021 00:29:35 GMT

@Ladybug724 over the past year or so there have been lots of problems with shipping items, items arriving that aren't packaged well, quality issues., etc. Lots of posts from different people in the different forums about all these issues and more.

Re: Received a call from QVC Today

mistriTsquirrel — Wed, 06 Oct 2021 00:37:34 GMT

At this point in time, I feel like anyone selling anything should either have that item in their warehouse(s) and ready to ship out, or should tell the customer it is a pre-order with an indefinite ship date.

I have been wondering for awhile when these boards would close, and when QVC would go out of business. I was hoping they would change their business model enough to keep up with the times while not alienating existing customers, but perhaps that isn't possible? I'm certainly no expert, so I don't know what it would take to pull that off.

It's sad to me to see this crumbling.

I hope to see you on the Pro Boards forum when this place is gone.

(I registered for Wisteria Lane as well, but feel kind of overwhelmed by the layout.)

This is the end of an era, for sure.

Re: Received a call from QVC Today

ECBG — Wed, 06 Oct 2021 00:42:07 GMT

@JudyL wrote:
@Ladybug724 over the past year or so there have been lots of problems with shipping items, items arriving that aren't packaged well, quality issues., etc. Lots of posts from different people in the different forums about all these issues and more.

@JudyL

If I may jump in, I am a retired teacher working in retail.

Back orders are connected to the ships that cluttered the harbor recently, to not enough truck drivers, and every business asking for workers.

A backordered item from Anthropologie showed up here two days after 10! weeks. It will get better and may be some of the factors affecting Q.

Re: Received a call from QVC Today

JudyL — Wed, 06 Oct 2021 01:02:19 GMT

@ECBG - I agree about the backup of the cargo ships, not enough workers, truck drivers, etc. Living in CA, there was a big news stoy about it last night.

Re: Received a call from QVC Today

CorrTor — Wed, 06 Oct 2021 02:30:46 GMT

There seems like a simple solution- only sell items you have in stock. I ordered from 3 separate online stores this week and got all of my items within 3 days! QVCs shipping issues began long before this current situation. The holiday season should be interesting.

Re: Received a call from QVC Today

rockygems123 — Wed, 06 Oct 2021 02:41:43 GMT

@JudyL

I was thinking the same thing earlier watching another host. As you say must be tougher today with all the mishaps however they are good actors. Most pull off the air of sincerity even when selling a.clearance item with horrific reviews.

I remember Bob Bowesox mostly being enthusiastic until near the end of his QVC career, he looked like he was nearly asleep during his presentations.

Re: Received a call from QVC Today

RespectLife — Wed, 06 Oct 2021 12:21:28 GMT

@monicakm

That doesn't mean you can't get the virus.

We have 2 employees out right now with Covid that did get the shots. One very sick, the other feels like he has a head cold onlly.

The shots are a therapy so you shouldn't get as sick if you get the virus again.

BUT it doesn't prevent you from getting it.

We still have to be very careful.

Re: Received a call from QVC Today

RespectLife — Wed, 06 Oct 2021 12:25:24 GMT

@mistriTsquirrel

That is just the cutest squirrel ever!

I do disagree with you though.

QVC and HSN et al....have to plan programming WAY, WAY in advance.

You just can't wait to see what hits the warehouse and then plan a show for tomorrow.

I think any item NOT in the warehouse should be labelled as such. Hanging a banner blurb regarding shipping and staffing issues is not enough. Each item should be identified.

A couple Sunday's ago, Dan was stating that the items he was presenting WERE in the warehouse and available for shipping. Of course, you still have days of processing....but even item online should be labelled as in stock, low stock etc.

Re: Received a call from QVC Today

RollTide2008 — Wed, 06 Oct 2021 14:03:30 GMT

I don’t know where you’re ordering from, but the only online merchant I’m not having issues with delayed shipments and back ordered product is Ulta. I ordered an item from Lands End in June that was back ordered until September 24 that still hasn’t shipped. If the items I was waiting on couldn’t hold, I’d be sourcing an acceptable substitute locally, but truth be told, hardly anything I buy online is a true need.

Re: Received a call from QVC Today

RespectLife — Thu, 07 Oct 2021 13:25:36 GMT

@monicakm

Gosh, sorry to hear that!

My sis was VERY sick from the first shot, and 10 days even sicker from the second shot.

Her symptoms were worse than when she had Covid and she was really sick then!

She is scared to even consider getting a booster and I don't blame her.