topic Re: All of my Isomer auto ships on Shop HQ have been cancelled in Beauty

All of my Isomer auto ships on Shop HQ have been cancelled

SeaMaiden — Fri, 27 Aug 2021 13:11:00 GMT

I think Isomers is going Bye Bye😢

Re: All of my Isomer auto ships have been cancelled

JeanLouiseFinch — Fri, 27 Aug 2021 13:05:14 GMT

@SeaMaiden wrote:
I think Isomers is going Bye Bye😢

Sounds about right,

Re: All of my Isomer auto ships have been cancelled

Shelbelle — Fri, 27 Aug 2021 13:28:10 GMT

That would be a darn shame, but where will they go ?? Maybe a call to Isomers directly is in order to ask about the auto ships

Re: All of my Isomer auto ships have been cancelled

SeaMaiden — Fri, 27 Aug 2021 13:32:53 GMT

@Shelbelle wrote:
That would be a darn shame, but where will they go ?? Maybe a call to Isomers directly is in order to ask about the auto ships

@Shelbelle I emailed Isomers directly...will let you know what I hear back.

Re: All of my Isomer auto ships on Shop HQ have been cancelled

Jk9 — Fri, 27 Aug 2021 17:24:56 GMT

Interesting. Lots of changes going on. Thanks for following up @SeaMaiden

Re: All of my Isomer auto ships on Shop HQ have been cancelled

gertrudecloset — Fri, 27 Aug 2021 23:10:04 GMT

Why not just go to their website to purchase? Does it cost less on ShopHQ?

Re: All of my Isomer auto ships on Shop HQ have been cancelled

SeaMaiden — Sat, 28 Aug 2021 14:22:15 GMT

@gertrudecloset wrote:
Why not just go to their website to purchase? Does it cost less on ShopHQ?

@gertrudecloset Auto ships are a special price....and most of mine had free shipping...plus bigger sizes...not found on their web site

Re: All of my Isomer auto ships have been cancelled

SeaMaiden — Sat, 28 Aug 2021 15:45:57 GMT

@SeaMaiden wrote:
@Shelbelle wrote:
That would be a darn shame, but where will they go ?? Maybe a call to Isomers directly is in order to ask about the auto ships
@Shelbelle I emailed Isomers directly...will let you know what I hear back.

@Shelbelle Nothing back from them. I suppose they do not want to comment. That is rather a rude way to treat a long time customer.

Re: All of my Isomer auto ships have been cancelled

Icegoddess — Sat, 28 Aug 2021 16:02:14 GMT

@SeaMaiden have you called ShopHQ CS to see if they can re-instate? Maybe ShopHQ did it and not Isomers.

I don't follow them, but checked their Facebook page. They hae a post that says Celebrate Labor Day Weekend with Isomers on ShopHQ, Sat SEP 4, 1 PM CDT.

Re: All of my Isomer auto ships have been cancelled

FLGators — Sat, 28 Aug 2021 17:52:50 GMT

@SeaMaiden wrote:
@SeaMaiden wrote:
@Shelbelle wrote:
That would be a darn shame, but where will they go ?? Maybe a call to Isomers directly is in order to ask about the auto ships
@Shelbelle I emailed Isomers directly...will let you know what I hear back.
@Shelbelle Nothing back from them. I suppose they do not want to comment. That is rather a rude way to treat a long time customer.

Try Facebook, Patricia responds quickly.

Re: All of my Isomer auto ships have been cancelled

Shelbelle — Sat, 28 Aug 2021 18:26:56 GMT

Maybe since you wrote with an impending weekend, you will not hear from them until some time next week.

Re: All of my Isomer auto ships on Shop HQ have been cancelled

gertrudecloset — Sat, 28 Aug 2021 18:38:25 GMT

@SeaMaiden wrote:
@gertrudecloset wrote:
Why not just go to their website to purchase? Does it cost less on ShopHQ?
@gertrudecloset Auto ships are a special price....and most of mine had free shipping...plus bigger sizes...not found on their web site

That makes perfect sense to me @SeaMaiden because I was wondering why not get what you need from them directly. Hope you get an answer soon then.

Re: All of my Isomer auto ships on Shop HQ have been cancelled

untitled — Sat, 28 Aug 2021 19:57:29 GMT

I think there was an earlier post on a different thread that said ShopHQ were just redoing the whole auto delivery program. and yes Manuela will be back next weekend. at least I hope that is still happening.

Re: All of my Isomer auto ships on Shop HQ have been cancelled

atat00 — Fri, 17 Sep 2021 22:06:39 GMT

I've received emails about 3 of my Isomer auto-shipments and the option to restart the auto-shipments. Very odd.

Re: All of my Isomer auto ships on Shop HQ have been cancelled

FiddleDeeDee — Sat, 18 Sep 2021 17:03:56 GMT

What happened is SHOPHQ messed up BIG TIME and did a HUGE no-no with the autoships. They were NOT authorized to do that and people are ANGRY. Many have taken it out on Manuela. As per her post on the private FB page, there was a meeting between her team and SHOPHQ and the topic of autoships, how to make them better, should they stop them, should they increase the time, etc was discussed. SHOPHQ took it upon THEMSELVES TO STOP ALL OF ISOMERS AUTOSHIP WITHOUT PERMISSION.

Not ALL of them were cancelled (none of mine were). THey have posted a list of those cancelled and are reinstating them (for those who want them). Per the anniversary, there are some amazing prices and autoships are in place.

ISOMERS is going nowhere. This was 100% SHOPHQ'S FAULT.