topic Re: EBAY help please in Beauty

EBAY help please

AnnMarie-1 — Fri, 09 Apr 2021 22:29:21 GMT

Hello,

I bought a beauty item in Dec 2020 & paid for it with a credit card

never received it

seller never put a tracking # on it, so I email seller (twice) asking if it was sent, all it says is shipping service USPS

no answer from seller

I opened a report with ebay, of course no response from seller even after I did this, now ebay wants to know if resolved, but in their email asking for an update the RESPOND NOW button sends an email back to the seller, not ebay, how is that going to help me?

Am I just out of the money? So any scammer can do this?

Ebay says not covered by their money back guarentee

Re: EBAY help please

SilleeMee — Fri, 09 Apr 2021 22:41:44 GMT

Why is it not covered by eBay's money back guarantee?

You might have to take it up with the CC company if eBay doesn't put the money back on your CC.

Re: EBAY help please

FLgardener — Fri, 09 Apr 2021 22:41:28 GMT

Sorry you have this problem. I have shopped on eBay for many years, and I have had similar problems once in great while. Fortunately, not much money was at stake, so at some point I said (bless you)--Not!!! I just wrote it off.

I think your resolution depends on how much frustration you can stand.

Re: EBAY help please

JeanLouiseFinch — Fri, 09 Apr 2021 22:47:58 GMT

If you paid the seller directly, eBay cannot intervene on your behalf. This late after the fact, it’s too late to file a dispute with your credit card company. You only have 60 days to do that. The lesson to be learned here is to pay thru the eBay/PayPal checkout process so it’s documented and they can get involved if need be.

NEVER EVER, use a “click thru” button in an email that looks like it comes from eBay or PayPal. The bad guys are very clever and know how to clone the sites but when you click through, you are opening yourself up to security risks and them hacking into your bank or CC accounts. eBay and PayPal will never ask for personal information in an email. You protect your security by going to their sites and looking for legitimate communication from them.

Re: EBAY help please

Mistreatedbycs — Fri, 09 Apr 2021 22:51:37 GMT

Suggestion would be to contact E-Bay directly.

On the bottom, there is something called contact us and keep going until you find a phone number, you can call them or they can call you.

The agents are a great wealth of information and will help you through this process.

Re: EBAY help please

jackthebear — Fri, 09 Apr 2021 22:52:31 GMT

Re: EBAY help please

fthunt — Fri, 09 Apr 2021 22:54:39 GMT

I got stuck once - no response from seller nor help from PP

I won't even look at that website now - once was enough....lost little $ but won't give

EBAY another chance to bite me again.

Re: EBAY help please

Mistreatedbycs — Fri, 09 Apr 2021 23:00:49 GMT

Please note E-Bay protects the buyer MORE than the seller.

It is a satisfaction guarantee buying from E-Bay so please don't advertise that you will get ripped off, you can't. Go through the E-Bay transaction process and not bypass anything and you are protected.

Like anything there are good people and bad people, I lost money many years ago on E-Bay because I mailed a check, that doesn't happen anymore, it's credit card or PayPal. Safest and easiest way.

Re: EBAY help please

AnnMarie-1 — Fri, 09 Apr 2021 23:08:50 GMT

Thank you all, sorry this has happened to others

@Mistreatedbycs How do you go thru the ebay tranaction process? Pay by Paypal?

Re: EBAY help please

AnnMarie-1 — Fri, 09 Apr 2021 23:51:40 GMT

Thanks @JeanLouiseFinch , got it, I see how to do it on checkout

Re: EBAY help please

AnnMarie-1 — Sat, 10 Apr 2021 00:01:29 GMT

@monicakm , interesting as this seller has only 10 ratings @ 100%. Joined ebay 8/9/20. Last rating was written 6 months ago, yet person is still selling 16 items! Scammer

I learned a lesson on this one, lost $16.19, not too much, but still enough for me & I wanted that rose quartz luminizer, dang it

Re: EBAY help please

AnnMarie-1 — Sat, 10 Apr 2021 00:06:50 GMT

@Mistreatedbycs ,I'm calling ebay tomorrow, great idea! Plus this seller is shady, needs to be removed from ebay

Re: EBAY help please

Kachina624 — Sat, 10 Apr 2021 01:10:04 GMT

If you paid the seller direct with a credit card, you're probably out of luck. Ebay warns you not to do this, and it's too late to file a dispute with your cc company. 0

Re: EBAY help please

AnnMarie-1 — Sat, 10 Apr 2021 03:54:02 GMT

@Kachina624 wrote:
If you paid the seller direct with a credit card, you're probably out of luck. Ebay warns you not to do this, and it's too late to file a dispute with your cc company. 0

I paid as soon as I bought it right on the ebay check out page, but used a credit card I had on file there, not paypal....so this is a big no no? Now I know!

Re: EBAY help please

JeanLouiseFinch — Sat, 10 Apr 2021 04:10:14 GMT

@AnnMarie-1 wrote:
@Kachina624 wrote:
If you paid the seller direct with a credit card, you're probably out of luck. Ebay warns you not to do this, and it's too late to file a dispute with your cc company. 0

I paid as soon as I bought it right on the ebay check out page, but used a credit card I had on file there, not paypal....so this is a big no no? Now I know!

@AnnMarie-1 If you went thru eBay’s checkout process within the eBay site, that shouldn’t be a problem. If you followed the process, I don’t understand why they won’t help you, unless you missed a deadline of some kind while your case was active. 🤷‍♀️ You should probably get in contact with a live CS rep and see if the two of you can sort it out.

Re: EBAY help please

FranandZoe — Sat, 10 Apr 2021 13:16:19 GMT

This is why it's better to pay with Paypal. If you have a problem they intervene and if the seller doesn't do the right thing PP refunds your money. I've had this happen a number of times.

Re: EBAY help please

Shelbelle — Tue, 13 Apr 2021 21:01:06 GMT

Something here does not add up, I have been an avid Ebay buyer since 2004, I have never had a problem getting a refund on anything not to my satisfaction, expecially a never received item. Hope you get a proper resolution.

Re: EBAY help please

Abrowneyegirl — Sat, 10 Apr 2021 13:21:31 GMT

Due to the amount of time that has passed it may be hard to resolve.

I have given up on Ebay too many scams and headaches......

Re: EBAY help please

KCDiva — Sat, 10 Apr 2021 13:22:34 GMT

If anyone uses eBay I hope that only use Paypal for payment. I have had a couple bad situations and only because I paid with Paypal did I get my money back. I use Paypal for a lot of online purchases.

Re: EBAY help please

San Antonio Gal — Sat, 10 Apr 2021 18:26:20 GMT

@Shelbelle wrote:
Something here does not add up, I have been an avid Ebay buyer since 2004, I have never had a problem getting a refund on anything not to my satisfaction, expecially a never received item. hope you get a proper resolution.

Agree with @Shelbelle . I've been a buyer (and seller) for many years on Ebay. One time, I never received an item from a seller. Seller never responded to me. I took action and Ebay reimbursed me and took it up with the seller.

Ebay can't operate as a risky place to do business and be as successful as they are.