topic Re: Nordstrom in Beauty

Nordstrom

Katcat1 — Fri, 26 Feb 2021 16:10:31 GMT

Disregard.

Re: Nordstrom

Isobel Archer — Fri, 26 Feb 2021 14:46:32 GMT

@Katcat1 wrote:
Yesterday I ordered the OUAI fine shampoo for a friend and wanted it delivered to her home. I found out that there is a new policy with Nordstrom. You cannot buy one item and have it delivered to someone else; however, you can buy yourself something in addition to the gift and pace the items. Either business is down or postal rates are too high. What do you think?

I don't understand. Are you saying it is no longer possible to order a gift delivery from Nordstrom? That is odd.

And what does "pace the items" mean?

Re: Nordstrom

Shanus — Fri, 26 Feb 2021 14:50:22 GMT

@Isobel Archer wrote:
@Katcat1 wrote:
Yesterday I ordered the OUAI fine shampoo for a friend and wanted it delivered to her home. I found out that there is a new policy with Nordstrom. You cannot buy one item and have it delivered to someone else; however, you can buy yourself something in addition to the gift and pace the items. Either business is down or postal rates are too high. What do you think?
I don't understand. Are you saying it is no longer possible to order a gift delivery from Nordstrom? That is odd.

And what does "pace the items" mean?

@Isobel Archer @Katcat1 Nordstrom and most other stores send gfts. It's no different than sending it to your house...just a different address as far as shipping cost...which is none at Nordstrom. I'd check again with CS. I think someone gave you the wrong info.

Re: Nordstrom

Isobel Archer — Fri, 26 Feb 2021 14:56:07 GMT

@Shanus Thanks. Yes I've certainly ordered gifts delivered from Nordstrom in the past - even at Christmas. So if this is new, I hadn't heard about it.

Re: Nordstrom

Shanus — Fri, 26 Feb 2021 15:08:03 GMT

@Isobel Archer wrote:
@Shanus Thanks. Yes I've certainly ordered gifts delivered from Nordstrom in the past - even at Christmas. So if this is new, I hadn't heard about it.

@Isobel Archer Yes and when stores are having bad times, don't offer less services!

Re: Nordstrom

Katcat1 — Fri, 26 Feb 2021 16:13:11 GMT

Re: Nordstrom

Shanus — Fri, 26 Feb 2021 15:57:53 GMT

@Katcat1 wrote:
@Shanus This happened to me last night and I went on Chat at Nordstrom and I was told I could not send out one gift to a different address but I had to buy something for myself (anything) and have it delivered to me. I was told Pace was selecting where you want the two transactions to go. I will try again and see what happens.

@Katcat1 I believe you...just not sure some CHATS are accurate and you need to speak to an actual customer service rep.

Re: Nordstrom

Katcat1 — Fri, 26 Feb 2021 16:16:50 GMT

@Shanus I can't believe some idiot would make up a new policy. They should be fired. She was able to cancel the order so she was a legetimate. I just ordered my gift and everything was ok. I wanted to surprise my BFF so I wanted it delivered to her home.

Re: Nordstrom

Katcat1 — Fri, 26 Feb 2021 16:15:21 GMT

@Isobel Archer I am not sure why this person last night told me that story because I just ordered the same exact thing as a gift and had it delivered to my BFF's home with no problems.

Re: Nordstrom

Shanus — Fri, 26 Feb 2021 16:18:06 GMT

@Katcat1 wrote:
@Shanus I can't believe some idiot would make up a new policy. They should be fired. I just ordered my gift and everything was ok. I wanted to surprise my BFF so I wanted it delivered to her home.

@Katcat1 So happy it worked out and your friend can receive her gift. So many times, one hand doesn't know what the other is doing.

Re: Nordstrom

curlygirl13 — Sat, 27 Feb 2021 14:11:09 GMT

I always order things from Nordsstrom online or in the store I purchase in person and they ship directly to my son in college. I just did it the other day. They have not discontinued that.