topic Re: Question about auto delivery in Beauty

Question about auto delivery

StillRachB — Fri, 16 Oct 2020 21:14:14 GMT

I bought a Beauty TSV on auto delivery. I’m returning it because the timing is off for me. But I want the next delivery. Will qvc cancel the auto delivery once they receive the returned item? Or does it stay active?

Re: Question about auto delivery

LuvmyLab — Fri, 16 Oct 2020 21:20:35 GMT

I would assume they would cancel the auto ship since you returned it. I would call customer service to let them know you want to stay on the auto ship.

Re: Question about auto delivery

Love my grandkids — Fri, 16 Oct 2020 21:29:59 GMT

@StillRachB Or you can email:

QVCSocialTeam@qvc.com for assistance

Re: Question about auto delivery

Annabellethecat66 — Fri, 16 Oct 2020 21:52:27 GMT

My advice is to call customer service. Rules and regulations change.

I will tell you that whenever I've sent something back that was auto-delivery the further deliveries were canceled.

Re: Question about auto delivery

JeanLouiseFinch — Sat, 17 Oct 2020 00:09:16 GMT

If you return the first shipment they will cancel your plan. Why not keep the first shipment until you’re ready to use it at the time the second installment would ship and push out the delivery on the rest?

Re: Question about auto delivery

StillRachB — Sat, 17 Oct 2020 00:12:54 GMT

@JeanLouiseFinch I already shipped it back and now I’m totally regretting it.

Re: Question about auto delivery

homedecor1 — Sat, 17 Oct 2020 01:57:47 GMT

@StillRachB

I don't think they (QVC) cancel future shipments if you don't request it but of course, if you bought on ez pay those payments will be cancelled.

Best like others have said reach out to qvcsocialteam@qvc.com

Re: Question about auto delivery

JeanLouiseFinch — Sat, 17 Oct 2020 04:20:18 GMT

@StillRachB wrote:
@JeanLouiseFinchI already shipped it back and now I’m totally regretting it.

🙁

Re: Question about auto delivery

software — Sat, 17 Oct 2020 13:51:32 GMT

@StillRachB wrote:
I bought a Beauty TSV on auto delivery. I’m returning it because the timing is off for me. But I want the next delivery. Will qvc cancel the auto delivery once they receive the returned item? Or does it stay active?

Did you look at "My Account" under auto deliveries?

I don't think sending back an item would cancel future deliveries but hey, it's QVC, who knows?

Instead of taking delivery on something you don't need, go in and cancel that delivery only.

Re: Question about auto delivery

StillRachB — Sun, 18 Oct 2020 19:32:58 GMT

I sent an email to customer service. Response is below. I’m kicking myself now.

Thank you for your email. Generally speaking when the first auto delivery is returned or cancelled, the entire auto delivery is cancelled. I have made a note to attempt to reinstate the auto delivery when we receive your return. I will update you with an update when we receive your return.