topic Re: Refusing to Refund in Beauty

Refusing to Refund

Tink814 — Sun, 05 Apr 2020 00:58:00 GMT

I haven't posted here in a while, but I need some advice. I ordered some makeup online and the company did not print my shipping label correctly. As a result, I never received the package. I have been in communication with customer service as well as an executive from the company (he contacted me after I posted about my situation on social media). They are refusing to refund my money. First they claimed the address was correct, next they insisted that I am the one who entered my address incorrectly, then they claimed it is at the post office. I do not want to pay for items I never received. Should I contact an attorney and have them write a demand letter? I am so upset about this.

Re: Refusing to Refund

deb5555 — Sun, 05 Apr 2020 01:01:46 GMT

If you paid with a credit card, call your credit card company and dispute it asap.

Re: Refusing to Refund

San Antonio Gal — Sun, 05 Apr 2020 01:11:33 GMT

Agree with @deb5555 . File a dispute with your credit card company and they will more than likely credit your account since you never received the product.

Re: Refusing to Refund

sunshine45 — Sun, 05 Apr 2020 01:11:40 GMT

i dont think it would be beneficial to use an attorney unless it was A LOT of makeup.

i do agree though with @deb5555 . contact your credit card company and tell them you want to file a dispute and that you never received your merchandise. they will remove the charge right away, have you fill out paperwork, and then follow up with the company. they will then decide who is the responsible party.

Re: Refusing to Refund

AuntG — Sun, 05 Apr 2020 01:13:17 GMT

Attorney? That would cost way too much.

Re: Refusing to Refund

GCR18 — Sun, 05 Apr 2020 01:17:04 GMT

Did they send it to a different address than you put on the order? Did you try tracking it to see where it is now?

Re: Refusing to Refund

shoekitty — Sun, 05 Apr 2020 01:17:21 GMT

@AuntG wrote:
Attorney? That would cost way too much.

Shoekitty said

sometimes you get so mad ,it is the point that matters. Lol

Re: Refusing to Refund

Tink814 — Sun, 05 Apr 2020 01:17:56 GMT

Thank you so much Blackhorse!!! I can't believe I didn't think of that myself. I just disputed the charge with my credit card.

Re: Refusing to Refund

Katcat1 — Sun, 05 Apr 2020 01:19:17 GMT

@Tink814 It depends on the dollar amount involved. If they don't refund you are they at least giving you a credit?

Re: Refusing to Refund

GenXmuse — Sun, 05 Apr 2020 01:20:49 GMT

Goodness, what company is this so we can avoid?

Re: Refusing to Refund

Kachina624 — Sun, 05 Apr 2020 01:51:41 GMT

@Tink814 After you contact your credit card company, file a complaint online with your state's attorney general's office. This is the people's attorney. They all have a consumer fraud division. This address thing may just be a ploy to avoid refunding your money.

Re: Refusing to Refund

Tink814 — Sun, 05 Apr 2020 02:15:23 GMT

GCR18: The USPS tracking shows that they were unable to deliver the package since the address was incorrect.

GenXmuse: I had ordered directly from Merle Norman's website. I usually buy from my local studio, but she was closed due to this terrible virus. I have been to various studios through the years and the ladies have always been so nice. It was a shock to see how the Merle Norman company treats customers. If you are interested in their products, I'd recommend ordering through one of their studios.

Re: Refusing to Refund

customerqvc2 — Sun, 05 Apr 2020 09:02:05 GMT

@Tink814 wrote:
GCR18: The USPS tracking shows that they were unable to deliver the package since the address was incorrect.

GenXmuse: I had ordered directly from Merle Norman's website. I usually buy from my local studio, but she was closed due to this terrible virus. I have been to various studios through the years and the ladies have always been so nice. It was a shock to see how the Merle Norman company treats customers. If you are interested in their products, I'd recommend ordering through one of their studios.

That is some of the worst customer service. I am so glad you let us know so we can avoid that website. I do hope you see your credit via your credit card company. I know, it's the principle of the issue, but we all know what they did and some of us won't shop with them. So, at least you have that satisfaction.

Re: Refusing to Refund

Jtdmum — Sun, 05 Apr 2020 10:36:18 GMT

@AuntG @Tink814 Just walking in the door at most attorneys is over $300.

I agree with everyone on the board, call your credit card co!

Re: Refusing to Refund

msgb — Sun, 05 Apr 2020 15:44:36 GMT

If you put the payment for the mechandise on a credit card, perhaps you might want to contact the credit card company and tell them of the situation. From there you might dispute the charge.

Re: Refusing to Refund

cindyNC — Sun, 05 Apr 2020 15:54:07 GMT

I had an issue with a Macy's package that never arrived at holiday time. I follow tracking carefully when ordering packages.

Was able to provide them w/snapshots of UPS indicating the package was delivered to my local PO, and the PO indicating they never received it (they changed it from received to not received after I called them about the missing package).

Macy's ended up refunding me. But I would carefullly look at any tracking for documentation. And I also save emails when orders are placed.

Re: Refusing to Refund

LuvmyLab — Mon, 06 Apr 2020 05:42:27 GMT

@Tink814 That happened to me with another company also. I never received the item but they proudly took my money! I just called my credit card company, disputed the charge, they investigated and refunded me back the money to my cc. When you use your credit card you have total protection, not so with debit cards.

Re: Refusing to Refund

deb5555 — Sat, 18 Apr 2020 15:47:37 GMT

Tink814 did you get your refund?