topic Re: Return makeup policy in Beauty

Return makeup policy

Imaoldhippie — Mon, 24 Feb 2020 15:38:43 GMT

I looked for a "return makeup policy" but did not find any. Before I order a foundation I would like to know what the Q's return policy for makeup is. Does anyone know or should I call customer service? Thanks

Re: Return makeup policy

Diva on The Q — Mon, 24 Feb 2020 15:42:38 GMT

I don't think there's a return policy for makeup products alone. If you're not satisfied with your order for any reason, simply return it.

Re: Return makeup policy

NicksmomESQ — Mon, 24 Feb 2020 15:42:10 GMT

@Imaoldhippie The return policy for makeup is the same 30 days as any other item QVC sells.

Re: Return makeup policy

SunnysMom — Mon, 24 Feb 2020 15:43:36 GMT

One of the hosts said the policy was like food. No need to return just let them know. Or fill out the return information on line.. . .I always returned mine but you do get hit with the return shipping.

Re: Return makeup policy

Lipstickdiva — Mon, 24 Feb 2020 15:45:53 GMT

Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

Re: Return makeup policy

rms1954 — Mon, 24 Feb 2020 15:54:11 GMT

@Lipstickdiva wrote:
Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

I've always returned mine. I don't know about just calling for a refund and being told not to return. I guess if that's true and you do it too many times they'd catch on and eventually you'd get a letter.

Re: Return makeup policy

wishmoon — Mon, 24 Feb 2020 15:54:18 GMT

@Lipstickdiva wrote:
Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

I have to believe she misspoke because, as you said, there are so many dishonest ppl out there who would abuse this. Geez, I feel awful saying that, but believe it's so.

Re: Return makeup policy

SilleeMee — Mon, 24 Feb 2020 16:09:25 GMT

I'm certain that the Q will axe you from buying their products if they feel you have repeatedly abused their return policy. Why even think about that if you want to remain a customer here?? You'd only be hurting yourself. But I guess some people just don't care.

Re: Return makeup policy

RainyDayGal — Mon, 24 Feb 2020 16:11:08 GMT

It is the same as every product they sell (unless certain "as is" or clearance items marked non-returnable). You also have the option of exchanging it within 30 days at no cost for return shipping.

Re: Return makeup policy

SilleeMee — Mon, 24 Feb 2020 16:16:09 GMT

@Imaoldhippie

If you call CS, please let us know what they say about returning makeup. Thanks!

Re: Return makeup policy

Tricolor — Mon, 24 Feb 2020 16:36:12 GMT

Years ago I had an issue and was told not to return the item. Another time I had a problem and was told that I had to return the item. So not sure what the standard answer is.

Re: Return makeup policy

Porcelain — Mon, 24 Feb 2020 17:09:44 GMT

Return policies like QVC's 30 day one pay for themselves. Most people who are dissatisfied take the path of least resistance and just throw out or give away anything they don't like. And more people who are on the fence about buying an item sight unseen from a video are likely to try it when they have the reassurance they can get their money back.

As long as you actually see your purchases as buying the item as opposed to trying it on--like people who buy multiple shades or sizes of clothing and then return the ones that don't work out--you probably won't run afoul of QVC's "naughty letters." Abusers have to be weeded out before they affect prices or the bottom line.

Virtual shopping, which is what QVC and Amazon and all online sales are doing, requires a stronger return policy to get over the hump of not being able to judge and try an item in person. Amazon would never have taken off the way it did without the A-Z return policy. And if they got rid of it, their sales would suffer greatly, which is why it's still there.

You don't have to return makeup or skincare physically, because it's illegal I believe for QVC to recondition or resell it. A computer say, on the other hand, they can.

Re: Return makeup

kittyloo — Mon, 24 Feb 2020 17:27:29 GMT

this is true, that they can't resell used make up. neither can sephora, ulta, or any retailer. just because they can't resell it, doesn't mean you don't have to return it.

i can see the conversation now, at sephora. i'll bring in my receipt, no product, and ask for a refund. bwhahahaha!

i believe they get some type of a credit from the vendor for used, unsellable cosmetics.

Re: Return makeup policy

tends2dogs — Mon, 24 Feb 2020 17:52:37 GMT

@SunnysMom wrote:
One of the hosts said the policy was like food. No need to return just let them know. Or fill out the return information on line.. . .I always returned mine but you do get hit with the return shipping.

@SunnysMom I thought I heard that, too. I think it was Caroline this past weekend when she was doing the IT show. I have never heard of this policy before. I always return the containers of beauty products. This would be much easier to just fill out a form online.

I realize you are still going to get hit with the $6.95 fee plus the original shipping fee. That means the cost is almost $11 just to try a product.

That is why I try to know as much about an item before purchasing so I don't end up sorry. I don't need to know how many of something a host has or if their sister, mother, owns it or the whole rundown of where they wore it yada yada.

Just the facts not a personal biography.

Re: Return makeup

Porcelain — Mon, 24 Feb 2020 19:38:10 GMT

@kittyloo wrote:
this is true, that they can't resell used make up. neither can sephora, ulta, or any retailer. just because they can't resell it, doesn't mean you don't have to return it.
i can see the conversation now, at sephora. i'll bring in my receipt, no product, and ask for a refund. bwhahahaha!
i believe they get some type of a credit from the vendor for used, unsellable cosmetics.

You are right. Bricks and mortar stores are different.

Ulta has been in the news for isolated locations putting clean looking returned items back out on the shelves. It was a big hoo ha.

Re: Return makeup

RainyDayGal — Wed, 26 Feb 2020 23:15:48 GMT

Best to speak with someone from Customer Service, it must depend on who you get. Yesterday I did a live Chat about a makeup issue, and was told to return it and they will credit me.

Re: Return makeup policy

Daysdee — Wed, 26 Feb 2020 23:48:07 GMT

@SilleeMee wrote:
@Imaoldhippie
If you call CS, please let us know what they say about returning makeup. Thanks!

Been a Q shopper since the 90's and I've always returned make-up that didn't work out. I would like to know if we do not have to return (as is the case for food). Returns are so costly. I would like to know the rules and to which products it applies.-- face make-up, soaps, creams and lotions, etc.?

Re: Return makeup policy

willdob3 — Thu, 27 Feb 2020 01:46:21 GMT

@Lipstickdiva wrote:
Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

@Lipstickdiva

I always returned mine but, the last time I called QVC about defective makeup, the CS rep told me to just toss it. My money was quickly refunded, too.