topic Re: QVC Expensive return policy! in Beauty

QVC Expensive return policy!

beautydiva — Thu, 23 Mar 2017 15:14:13 GMT

I love the Q but you buy a foundation it the wrong color, or anything for that fact. I pay $3 shipping which is a great price but shipping price should be part of your return considering I have to pay $6.95 to return it.

So this item cost me $10 just to try it and find out i don't like it. Boy this is annoying, when it comes to foundation you really need to see the colors and try it out and return it for free at a store. Anyways I really wish QVC would do like free returns like Nordstoms and so many other companies or refund the shipping costs like other companies do. The Q is a billion dollar buisness. I just find this sad.. Anyone else feel this way

Re: QVC Expensive return policy!

software — Thu, 23 Mar 2017 15:17:21 GMT

I rarely buy anything from QVC anymore. Maybe once a month and mostly jewelry. But out of the few orders I received, one of them was incorrect and I sent it back. It was a pair of earrings. The wrong pair of earrings.

It's funny that there are many threads here raving about how great online shopping is and how they never go to the mall any more, blah blah blah and then there are just as many threads on poor customer service, long delivery times and expensive returns. I still prefer to buy locally.

@beautydiva wrote:
I love the Q but you buy a foundation it the wrong color, or anything for that fact. I pay $3 shipping which is a great price but shipping price should be part of your return considering I have to pay $6.95 to return it.
So this item cost me $10 just to try it and find out i don't like it. Boy this is annoying, when it comes to foundation you really need to see the colors and try it out and return it for free at a store. Anyways I really wish QVC would do like free returns like Nordstoms and so many other companies or refund the shipping costs like other companies do. The Q is a billion dollar buisness. I just find this sad.. Anyone else feel this way

Re: QVC Expensive return policy!

fthunt — Thu, 23 Mar 2017 15:21:40 GMT

Feel this way? For cosmetics - not really. QVC can not resell a bottle (or whatever the container) because (pardon the description) you have stuck your finger in it - applied to your skin - and perhaps handled the product again. Federal and health laws would frown on the Q reselling to another customer - so that container is a total loss to the seller. Suggestion: go to cosmetic section at dept store where they have samples.

Re: QVC Expensive return policy!

Effie54 — Thu, 23 Mar 2017 15:29:14 GMT

I found that out the hard way as well. I tried Doll 10 concealer and foundation - neither of them worked for me. So, even though two items will go in the box, I am deducted $6.95 for each return. I'm getting to the point where I can't afford to buy the beauty products anymore for that reason.

Re: QVC Expensive return policy!

geegerbee — Thu, 23 Mar 2017 15:42:35 GMT

Agree. I used to buy my 11W shoes exclusively from the Q. But when the same size in the same brand no longer fits correctly, and costs $5 to get them and $7 to return them, I learned to only buy my shoes from the websites that have free shipping both ways. If they can do that, why can't the Q? So, QVC's loss. I am finding them cheaper And with free shipping elsewhere.

Re: QVC Expensive return policy!

Lipstickdiva — Thu, 23 Mar 2017 15:45:30 GMT

This policy has been in effect for a very long time. If you really need to see a foundation color in person, then ordering it for the first time from QVC is probably not the best idea.

No other place that I know of that charges s/h refunds the original s/h and while there are some places that offer free returns, there aren't a lot of them, that I deal with anyhow. And QVC is right in line with the return fee when compared to other on-lines sites.

This may have been an item that is cheaper for you to ship back on your own rather than use the return label but shipping has gotten crazy expensive lately and very few items cost less than the return label, including the insurance.

We all know the cost right up front.

Re: QVC Expensive return policy!

Perkup — Thu, 23 Mar 2017 15:45:39 GMT

DH used to give me a hard time for ordering clothing and/or cosmetics from QVC. His logic was that I could go to any of the very nice stores within ten minutes of home and try as many things as I wanted free of charge. If I had to return something to QVC it would cost me both the charge for returning, plus the original shipping cost to get it to me. His reasoning was that it cost me at least $10.00 to try anything from them. He was right.

At least once in the spring and once in the fall, I find myself falling for the lure of what looks wonderful on tv. This year I have had to return more than ever before due to some unintended weight loss and an obvious difference in sizing by the vendors at the Q. I'm one size in my local stores. I'm many sizes at QVC. I'm sure it has wasted about $40.00 in shipping charges this spring. Time to quit, and to do that I find it easier not to watch and be tempted.

Re: QVC Expensive return policy!

millieshops — Thu, 23 Mar 2017 15:46:47 GMT

Long before the shipping cost was reduced and the return label went to 6.95, I learned I just don't do well buying color cosmetics online. I don't even care if the shipping is totally free. By the time I find the colors I want, it could be a month or more.

QVC is my go-to place for some things, but for anything with color (including most clothing), I'm strictly a local shopper.

So far, my policy is working for me. I made my last Q return in 2015 and the error was all my own and I paid for it. Money, my time, and my frustration with my own negligence. It takes 10 seconds to check the measurements against my own and I didn't do it! UGH to me!

Re: QVC Expensive return policy!

duffy2 — Thu, 23 Mar 2017 15:56:05 GMT

i don't think their policy is bad. yesterday i had to return something to AMAZON, the prepaid label was $8.95 and if i needed them to print the label it is $1. and beside i had to go to UPS store as that was the only label available. no choice unlike the Q who gives you 3 chioces as how to return. prepaid label for UPS,prepaid label for USPS and label where you pay upfront.

Re: QVC Expensive return policy!

JeanLouiseFinch — Thu, 23 Mar 2017 16:23:52 GMT

@beautydiva wrote:
I love the Q but you buy a foundation it the wrong color, or anything for that fact. I pay $3 shipping which is a great price but shipping price should be part of your return considering I have to pay $6.95 to return it.
So this item cost me $10 just to try it and find out i don't like it. Boy this is annoying, when it comes to foundation you really need to see the colors and try it out and return it for free at a store. Anyways I really wish QVC would do like free returns like Nordstoms and so many other companies or refund the shipping costs like other companies do. The Q is a billion dollar buisness. I just find this sad.. Anyone else feel this way

No, I don't feel this way, @beautydiva. Why should we expect QVC to cover the cost of our mistakes? I might not be totally on the money with this, but if I'm not mistaken, QVC used to charge a higher shipping fee on the front end and would allow for free returns or they had a smaller return postage fee, but then people complained that the original shipping was too high so they changed it. People can't have it both ways. IMO, it's part of the cost and convenience of shopping online. If I didn't have the online shopping option, it would cost me $$ in gasoline and a lot of time to physically shop for things. If you don't like spending $10 to try a foundation, I suggest you do the leg work first, going to Ulta, Sephora, etc. to test colors, and then do your ordering.

Re: QVC Expensive return policy!

Charlie Bear — Thu, 23 Mar 2017 16:47:40 GMT

I certainly agree with you. I only purchase items that I'm sure that I will keep. Clothing is impossible as they all run differently and you cannot depend on their so called sizing charts. There is a big difference between online shopping and brick and mortar stores and QVC was once aware of that and did credit your original shipping cost and you had options of how to return items. Now, once you enter the zip code at the PO, they charge more than their pre-printed label forcing you to use it. I read that online sales have a 20% return rate yet many retailers still credit the original shipping and offer options of returning. That's just good business. QVC is taking advantage of their popularity and high sales but I think this will eventually catch up to them. I know that I purchase far less from them solely because of their return policy. Not everyone is willing to pay $10.00 to try something.

Re: QVC Expensive return policy!

SahmIam — Thu, 23 Mar 2017 17:01:29 GMT

I don't order anything form QVC (or ANY other retailer) that doesn't offer free returns when it comes to something that has to be matched or sized (makeup, shoes, rings) UNLESS I already know the product works for me/how the vendor sizing works.

There are some amazing deals at QVC; you just have to shop wisely to take advantage of them. I hit up Sephora or Ulta for something new before ordering it off of the Q; often, seeing it in person, it's a "meh" instead of a WOW.

Re: QVC Expensive return policy!

noodleann — Thu, 23 Mar 2017 17:36:41 GMT

@fthunt wrote:
Feel this way? For cosmetics - not really. QVC can not resell a bottle (or whatever the container) because (pardon the description) you have stuck your finger in it - applied to your skin - and perhaps handled the product again. Federal and health laws would frown on the Q reselling to another customer - so that container is a total loss to the seller. Suggestion: go to cosmetic section at dept store where they have samples.

Although I have to wonder whether they are selling off used cosmetic returns, b/c there are so many "testers" on eBay with partial contents, some of which are listed as "new." Most of the sellers specialize in lines from QVC. I don't know, but I also don't see other brands with so many of these so-called "testers."

Re: QVC Expensive return policy!

Mj57 — Thu, 23 Mar 2017 17:53:41 GMT

I Rarely buy anymore it just is not a good way to buy especially clothes and shoes by the time you send back and even get another return it's more by far then you can buy.

so..... I don't buy usually unless it's something I know I won't return.Also I had a couple things on auto delivery and was NOT notified of it Before it was sent ( very sneaky qvc) so I got rid of all my auto deliverys and rarely order. I even called qvc and the woman told me they notify but they didn't. It gets old.

Re: QVC Expensive return policy!

Lainey59 — Thu, 23 Mar 2017 18:00:21 GMT

Really? I just returned 3 tops in the same package and was only charged $6.95 once. They weren't even the same brands or from the same order. I hold my breath every time though because I feel at some point they will start charging me $6.95 for each item.

Re: QVC Expensive return policy!

Perkup — Thu, 23 Mar 2017 19:06:09 GMT

@Lainey59 wrote:
Really? I just returned 3 tops in the same package and was only charged $6.95 once. They weren't even the same brands or from the same order. I hold my breath every time though because I feel at some point they will start charging me $6.95 for each item.

I've done this several times and (shame on me) I've failed to check to see what I was charged. Honestly I did it each time to help out with the mailman and postal service - easier to deal with one package than four or five. I plan to continue sending more than one item if I have more to return. Makes sense to me.

Re: QVC Expensive return policy!

KLm — Thu, 23 Mar 2017 19:34:51 GMT

I've long felt S&H was a revenue stream for online/broadcast retailers. Some have moved to more reasonable fees; others haven't. I also feel S&H is part of the cost of doing business. Especially if you want to ship it to me after I've ordered it from a television presentation. I pay S&H fees at the regular stores too. It's just in the cost of the item. I still don't like the newest shipping policy at the Q. Prefer the older one.

Re: QVC Expensive return policy!

Kachina624 — Thu, 23 Mar 2017 22:17:25 GMT

@beautydiva wrote:
I love the Q but you buy a foundation it the wrong color, or anything for that fact. I pay $3 shipping which is a great price but shipping price should be part of your return considering I have to pay $6.95 to return it.
So this item cost me $10 just to try it and find out i don't like it. Boy this is annoying, when it comes to foundation you really need to see the colors and try it out and return it for free at a store. Anyways I really wish QVC would do like free returns like Nordstoms and so many other companies or refund the shipping costs like other companies do. The Q is a billion dollar buisness. I just find this sad.. Anyone else feel this way

@beautydiva It really doesn't make a difference how you or anyone else "feels". The fact is, QVC depends on revenue from s&h charges to balance their books. Sometimes it makes the difference between operating in the red or black. They are not going to change it, so if you find it unfair or sad perhaps it's best to find somewhere else to shop.

Re: QVC Expensive return policy!

Stargazer77 — Sat, 25 Mar 2017 02:08:02 GMT

I rarely purchase from QVC anymore and I only purchase if I know I will keep the item. The same thing with Amazon. For Sephora, I'm in the Flash program (pay 10 dollars per year and get free shipping no minimum) and I can return to the store if I need to (I rarely do). Same with Old Navy, I can buy online and return to the store. But I'm lucky to live in an area with a lot of stores near me. Not everyone is in that situation.

Re: QVC Expensive return policy!

Zoro — Sun, 26 Mar 2017 15:45:27 GMT

I completely agree! QVC needs to enter the 21st century as most on-line retailors have free shipping and returns not to mention competitive pricing and frequent sales. Because of this QVC is my last choice when purchasing an item. I prefer going directly to source or to another retailer.