topic Re: Tweak'd Volumizing kit--problem in Beauty

Tweak'd Volumizing kit--problem

KKJ — Tue, 06 Aug 2019 12:38:56 GMT

Received the kit and having trouble getting the volumizing dry spray to work. I press down hard and still can't get it to spray. Anyone else experience this?

Re: Tweak'd Volumizing kit--problem

alucky13 — Tue, 06 Aug 2019 13:18:43 GMT

I thought the same thing, but you really have to push down HARD to get the product out. Press down hard and hold and it will spray. It is a strong spray, so you definately want it fairly far from your hair when you spray. Good luck.

Re: Tweak'd Volumizing kit--problem

Pecky — Tue, 06 Aug 2019 13:20:14 GMT

Yes! It was impossible to use. I sent it back.

Re: Tweak'd Volumizing kit--problem

debcakes — Tue, 06 Aug 2019 14:10:39 GMT

@alucky13 wrote:
I thought the same thing, but you really have to push down HARD to get the product out. Press down hard and hold and it will spray. It is a strong spray, so you definately want it fairly far from your hair when you spray. Good luck.

Same here. Maybe because it is such high pressure.

Re: Tweak'd Volumizing kit--problem

Grouchomarx — Tue, 06 Aug 2019 14:46:13 GMT

The Tweak'd aerosol cans have some kind of lock tab on it you have to disable to get the spray to work. This problem has been mentioned in reviews. Once you break the tab it should work. I have two of his sprays that I thought were defective until I defeated the mechanism.

Re: Tweak'd Volumizing kit--problem

KKJ — Tue, 06 Aug 2019 15:19:41 GMT

Guess I'll have to work on unlocking the mechanism then for it to work, as now I need to use both hands to get it to spray! Kinda hard when you need one hand to blow dry and style.

Re: Tweak'd Volumizing kit--problem

promisedland — Tue, 06 Aug 2019 20:12:53 GMT

Had same prblem. Called number on can and Mike walked me thru to unlock it. He was so helpful and understanding. products are amazing.

Re: Tweak'd Volumizing kit--problem

Grouchomarx — Tue, 06 Aug 2019 20:14:04 GMT

@KKJ wrote:
Guess I'll have to work on unlocking the mechanism then for it to work, as now I need to use both hands to get it to spray! Kinda hard when you need one hand to blow dry and style.

Once you get it undone it'll spray normally.

Re: Tweak'd Volumizing kit--problem

Texana — Wed, 07 Aug 2019 19:50:26 GMT

I am having the same problem. I have never had to unlock an aerosol can. I called QVC customer service, and they told me to twist the lid, apparently thinking was talking about the conditioner. They wound up giving me a partial credit. Guess I will try calling the number on the can. Unless they can help me, that product is useless to me. However, I did like the other two.

Re: Tweak'd Volumizing kit--problem

KKJ — Wed, 07 Aug 2019 20:32:39 GMT

But it's ridiculous! Why should any of us have to "unlock" something to get a can to spray? Never heard of that before. And with so many having this problem you'd think Denis would address this on his show or else somewhere in the instructions with the kit. There shouldn't be this much of a struggle with a spray can, especially for the price!

Re: Tweak'd Volumizing kit--problem

fitfuninformed — Wed, 07 Aug 2019 20:34:05 GMT

Let me help you ladies out here as I encountered the same problem on the 2XL item of the TSV.

When looking at the top of the nozzle you will notice a small dot or circle on the edge of the nozzle directly across from the spray opening. Just underneath that "dot" there is a piece of plastic that needs to be clipped as this is impeding the nozzle to be depressed. It seems this is a result of some sort of manufacturing mishap randomly happening in the production/assembly line.

I found this explanation in the Q&A section of the singularly sold item here at the Q so I cannot take credit. I just came across it in my sleuthing when I was experiencing the same problem as you girls here, and customer service did not offer any remedy other than to exchange or return as defective.

I hope this helps those of you here with the problem. Good Luck!

Re: Tweak'd Volumizing kit--problem

KKJ — Wed, 07 Aug 2019 20:36:29 GMT

Thanks for the info! Am going to try it now.

Re: Tweak'd Volumizing kit--problem

fitfuninformed — Wed, 07 Aug 2019 20:46:06 GMT

You're very, very welcome. Upon examination you will see the piece of plastic immediately.

Re: Tweak'd Volumizing kit--problem

blackhole99 — Wed, 07 Aug 2019 23:41:51 GMT

@Grouchomarx wrote:
The Tweak'd aerosol cans have some kind of lock tab on it you have to disable to get the spray to work. This problem has been mentioned in reviews. Once you break the tab it should work. I have two of his sprays that I thought were defective until I defeated the mechanism.

@Grouchomarx Thanks so much for mentioning the lock tab.

Re: Tweak'd Volumizing kit--problem

chiclet — Thu, 08 Aug 2019 10:33:10 GMT

I did not have any problem with the sprayer just the product that came out. I bought this kit and again what a dissappointment. My hair looked the same with the shampoo I normally use. No body or any miracles here. Just a big waste of shipping charges. I cannot imagine how this helped Dennis mother. Just a sales ploy maybe. Nothing about the kit stood out to me except the overpowering smell. I was afraid to use any fragrance because I felt my hair smelled strong. I used it yesterday and it needs washing this morning. It is going back and I will purchase no more hair products from QVC.

Re: Tweak'd Volumizing kit--problem

KKJ — Thu, 08 Aug 2019 16:03:38 GMT

No piece of plastic or tab that I can see to "disable" on my can. Still won't spray w/o King Kong-like strength! I hope Denis addresses & fixes this as I read a lot of negative reviews & complaints about it.

Re: Tweak'd Volumizing kit--problem

fitfuninformed — Thu, 08 Aug 2019 20:30:30 GMT

Perhaps I didn't describe this 'piece of plastic' well enough - I will try again. Looking down on top of the nozzle, identifying the 'dot' or 'circle' , it is a piece of plastic lying between the nozzle and the can down between this area - it is not obvious at all. Once you see this tiny line of plastic, simply clip with a cuticle scissor or other sharp object and you will immediately free-up the nozzle.

I hope this better describes the remedy for you. Better luck this time.