topic Re: ISOMERS PUR Life SC High Intensity Serum-NOT good. in Beauty

ISOMERS PUR Life SC High Intensity Serum-NOT good.

SahmIam — Thu, 20 Jun 2019 16:27:54 GMT

Let it be known that the reviewing committee on EVINE has refused all FIVE reviews I've written for this product. Perhaps because the negative is out-weighting the positive. I've COULD give it 3+ stars and then tell the truth but that means it receives a false ranking, so....I gave up.

Used the product for a week, no issue. Skin looked great. Only at night and only with THE Cream as my moisturizer. Used it on face, neck and chest. By the end of the 2nd week, I had redness, rash, welts and water burned my skin. Had to see the doc and well, hopefully it will clear up in a MONTH. Dermatologist says it looks like my skin was burned. I brought the product with me and he said not only was it potent, the combo could very easily damage sensitive skin; skin that is out in the sun; skin that is being subjected to numerous antibiotics. He said he wouldn't recommend this product to anyone unless they have been using a strong retinol for at least a year without issue.

Not. Happy. My skin looks like $^@&. Beware everyone, especially if you have sensitive skin.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

nyc1 — Thu, 20 Jun 2019 16:44:30 GMT

@SahmIamYOu may want to call Isomers directly and speak to someone on a high level. They may want to reformulate or.... make it very clear on how and who should use.

SORRY you had this problem.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

PamfromCT — Thu, 20 Jun 2019 17:00:40 GMT

@SahmIam, What a horror show. I am very sorry this happened to you. I am glad you sought immediate medical treatment. I wonder how many others have experienced this. Shame on Evine. I wish you a speedy healing!

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Porcelain — Thu, 20 Jun 2019 17:40:19 GMT

That is strange. I looked at the ingredients and it is just a bunch of stem cells. No retinol, no acids. It shouldn't do very much. (I'm not a big believer in stem cells.) But clearly it did something to you! You must have had an allergic reaction to one of the botanicals from which the stem cells were collected? Sorry you are having to go through this.

ETA: Okay a tiny bit of lactic acid at the end of the list. That's an acid. Still should not have done much in a small amount. Must be a plant reaction.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

MW in Iowa — Thu, 20 Jun 2019 17:41:16 GMT

I have more of a problem of not being able to give an honest review. That needs to be looked into.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Witchy Woman — Thu, 20 Jun 2019 18:01:44 GMT

@SahmIam

I cannot use anything with Retinol, and I have light olive skin that is not what I ever considered sensitive.

I'll stay away from this one.

Having said that, I'm so sorry you had this happen. It's always so unsettling as you aren't sure WHAT is causing it.

I've tried to stop experimenting with too many products and just use the ones that seem to work.

I would contact Isomers directly for sure.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

SahmIam — Thu, 20 Jun 2019 18:20:04 GMT

@Porcelain @PamfromCT and everyone else

Thank you for the support!

I read the ingredients and saw acid at the bottom. I've used Alpha and beta acids on my skin, no issue. I've used retinol off and on (mild form) with no issue. I ALWAYS wear an spf50 no matter what and rarely go out when the sun is at it's strongest.

Apparently it's the combo of ingredients and then something that doesn't work with my skin. That said, there are 6 out of 11 reviews on EVINE that ALL state the same things:

redness, rash, itchy skin, burning even when water is applied, skin feeling rough, skin looking burned.

Not sure why they were all allowed but mine wasn't unless it's the ratio of good vs bad. Some gave it 3 or more stores and THEN told their horror story in the written section; it has a 2.7 out of 5 but would be rated a 1.3 if they had give it a 1 star. This product came in a set so I didn't pay for the full amount but, based on what my insurance has paid.....this product has cost me almost $1500 (cost of product, cost of doctor visit, cost of Rx). I'm pretty ticked off.

I DID call ISOMERS. Pretty much blown off with the "everyone's skin is different and there's always a chance of reaction". Beyond that it was 'thank you for calling".

Regarding reviews: I've left 85 reviews on products with no issue. First time one of mine was denied.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Chi-town girl — Thu, 20 Jun 2019 18:32:19 GMT

@SahmIam - thx for your review. Very unfortunate experience for you - hope you heal quickly & completely. Isn't this a serum that costs over $100?

As much as I dislike Q's review system that allows anyone to post reviews even if you haven't purchased, I would rather see all reviews and have the acesss to the info. Most times it's easy to ignore the bogus ones

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

2blonde — Thu, 20 Jun 2019 18:36:08 GMT

@MW in Iowa wrote:
I have more of a problem of not being able to give an honest review. That needs to be looked into.

I agee. I had a similar experience with ShopLC recently. I do purchase a lot of jewelry from them and haven't had many issues, but when they asked for a review on a particular ring, I felt I should be honest.

It's a large ring with many gemstones of varying sizes. Within 5 minutes of me putting it on my finger, a small stone fell out onto a table that was under my hand. Of course I mentioned that in my review, but I still gave it 3 stars because I had decided to keep it anyway because the missing stone wasn't that noticeable, and the ring was sold out in my size.

Instead of posting my review, they sent me an email offering to let me return it for free. Well, I appreciate that offer, but I wanted others to beware before they made the purchase.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

FLGators — Thu, 20 Jun 2019 18:45:21 GMT

Not surprised at all that Evine didn't post your review. It's unfortunate that Isomers CS was not more helpful. I certainly didn't expect that from them! I hope you heal & try to stay off the anti-aging bandwagon until you heal completely.

edited to add: thank you for posting your experience, most definitely helps some of us who are on these boards!

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

SahmIam — Thu, 20 Jun 2019 19:17:13 GMT

@Chi-town girl wrote:
@SahmIam - thx for your review. Very unfortunate experience for you - hope you heal quickly & completely. Isn't this a serum that costs over $100?

As much as I dislike Q's review system that allows anyone to post reviews even if you haven't purchased, I would rather see all reviews and have the acesss to the info. Most times it's easy to ignore the bogus ones

@Chi-town girl It costs $245.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Chi-town girl — Thu, 20 Jun 2019 19:33:31 GMT

@SahmIam wrote:
@Chi-town girl wrote:
@SahmIam - thx for your review. Very unfortunate experience for you - hope you heal quickly & completely. Isn't this a serum that costs over $100?

As much as I dislike Q's review system that allows anyone to post reviews even if you haven't purchased, I would rather see all reviews and have the acesss to the info. Most times it's easy to ignore the bogus ones
@Chi-town girl It costs $245.

@SahmIam - OMG! I use a number of Isomers products and am VERY disappointed in their response to you. You should tell them to look at the Evine reviews since there are others with similar issues AND that we are discussing here. Frankly, they should have offered to send you other products esp since you are an active & long term customer - that's alot of $$$ plus dr expenses

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Witchy Woman — Thu, 20 Jun 2019 19:41:43 GMT

@SahmIam

@Chi-town girl

I'm thinking Isomers should have issued an immediate refund.

As it is, you've had a bad experience both with the product AND their service.

Not good.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

SahmIam — Thu, 20 Jun 2019 20:05:55 GMT

@Chi-town girl @Witchy Woman I did inform CS about the reviews on EVINE and the thread here; didn't seem to impress them very much. C'est la vie.

EDITED to add: I didn't expect them to refund me or do anything, to be honest, because I'd read here many time when there was an issue with a product and the customer called, they were told to throw it out. No credit, no exchange, no nothing. Mold was an issue in a cap, as I recall, and CS got testy with the person. This is the first time I've had an issue. I should have listened to the EVINE reviews : (

EDITING AGAIN TO ADD: EVINE won't accept it back as it's too late and under their guidelines, a reaction does not deem the product defective. So, I would be out the money it cost to ship to me as well as to ship back to them (if I could ship it back).

All around, this has been one craptastic experience : (

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Linmo — Fri, 21 Jun 2019 02:36:48 GMT

@SahmIam As others have posted, how terrible for you! Not only the physical reaction that you experienced, but also the lack of concern from Evine and Isomers CS. I know the CS reps generally have a scripted response when customers complain. Have you considered trying to reach out to Manuela directly either through email or voicemail? Given the severity of your reaction to the product, I would think that she would want to personally know about it and I hope that she would try to re-earn your trust in some way. I noticed that they are scheduled to air that product during the Evine visit next week and that several of the product reviews are similar to your experience using the product. Wishing a speedy recovery for your skin!

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

MarthainMD — Fri, 21 Jun 2019 13:24:24 GMT

I am so sorry this happened to you. In addition to contacting Isomers directly you might do a google search on this product and write reviews where it is sold. Saying you are not bashing Isomers but this product has problems.

Good luck and hope you get better soon.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

barefootwillow — Fri, 21 Jun 2019 19:20:36 GMT

@Linmo @SahmIam

Sahmlam,

SO sorry to hear this happened to you I had the same thought as Linmo. I think Manuela would want to know. If you are on facebook, she has a facebook page and there is also an Isomers page. The customer service people totally should have handled your situation differently, but I genuinely feel that Manuela would want to know. Just my 2 cents worth

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Chi-town girl — Sat, 29 Jun 2019 23:47:03 GMT

@SandGirl - this is the thread I was referring to as a caution about Evine/Isomers CS. I'm not surprised by Evine CS response but very much so by the response from Isomers

@SahmIam - have you tried to contact Manuela again?

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

SahmIam — Sun, 30 Jun 2019 16:38:00 GMT

@Chi-town girl No and I'll tell you why:

The initial conversation with CS was very pleasant and professional. It was obvious that this wasn't the first time a reaction had been reported based on the response of the CS rep. There was no display of surprise in her voice; she took down the information and I got the distinct impression that she'd heard it all before. She advised me to discontinue using it and to follow my doctors' directions.

When you think of how many units of this product has been sold and how few remarks have been left for it (other than complaints), I suppose ISOMERS sees that as proof that reactions such as mine are very rare. You can't please everyone.

On a different note: the cream my doctor prescribed did not help with the itching and so I pulled out my Copper P serum. OMG, amazing. I should have used that right off the bat but didn't. HUGE difference within 24 hours. I'm now using it and my other ISOMER products without issue. Tossed the Rx away as it really did nothing.

Re: ISOMERS PUR Life SC High Intensity Serum-NOT good.

Linmo — Sun, 30 Jun 2019 18:28:01 GMT

@SahmIam I'm glad the Copper P is helping you. After reading your inital post, my first thought was that you should use Copper P to help you heal. I didn't post it because I'm not a doctor and your reaction sounded very serious. But that stuff is amazing! In addition to helping heal cuts, burns anf bug bites, I'm finding it helpful with sciatic pain in my lower back and knee.