topic Re: Non Refundable Deposit At Hair Salon in Beauty

Non Refundable Deposit At Hair Salon

Greeneyedlady21 — Fri, 07 Jun 2019 10:34:16 GMT

I found out yesterday on Instagram (story not post) that my hair salon is going to charge existing clients a non refundable deposit for cancellations within 48 hours. New clients will be charged a non refundable deposit for every appointment no matter when they cancel. There was even what I considered a sarcastic comment about beach days.

I assume they will be flexible for something like a death in the family or a hospitalization or other such circumstances , maybe not. People do get legitimately sick within that 48 hour time frame. They want sick people going to appointments? My previous stylist always complained about that, because she would often then get sick.

They say these cancellations hurt their business, and obviously they do. But so can a policy like this. Treating all clients like they are dishonest. In almost two years of going there I have never once cancelled, even when my Mother was in hospice.

I have however had last minute calls from them asking me if I can come in later, that she's running late. And a call asking me if I can change the day of my appointment because she had a child care issue. All of which I agreed to.

I've also had long wait times that I complained about because she was running late. There's a new salon opening about a 20 min walk away, don't know when but it might be time for a change.

Does anyone else have a salon with this policy?

Re: Non Refundable Deposit At Hair Salon

CalminHeart — Fri, 07 Jun 2019 10:44:36 GMT

I'd find another salon.

Re: Non Refundable Deposit At Hair Salon

jackthebear — Fri, 07 Jun 2019 10:49:49 GMT

i would say let them do that, and see what happens

as for you, it does say new clients so you probably won't be lumped in, but certainly as a potential client it would not make me want to go there,

Re: Non Refundable Deposit At Hair Salon

chiclet — Fri, 07 Jun 2019 10:55:19 GMT

I always cancel my appointments if something comes up but a policy like that would really make me mad. Who do they think they are? The girl I had been going to, went out on her own and rented a small booth. Now she has all these expenses she did not have. She told me last time after she gave a hurried bad haircut that she would have to charge me extra if I did not pay cash because the charge card company charges her. Sorry but that is the price of doing business....not my problem. I would not mind at all paying in cash to help her out but she could have just asked me nicely and not given me a haircut that I had to go home and straighten out.. I have been to all prices of hair salons and now I go to Great clips. I have gotten 3 good cuts in a row and two of them only paid 7.99 which gives me room to tip really really well.

Re: Non Refundable Deposit At Hair Salon

Greeneyedlady21 — Fri, 07 Jun 2019 11:02:52 GMT

Well I'm also going there today, so I think it's time to talk to my stylist about this. She has no control over the policy obviously, but I can make my opinion known. I have talked to the owner on the phone in the past about something and she did seem reasonable about that.

On the flip side where was my discount for the accommodations I've made with them? Hmmm...As far as a new salon I just wonder if this policy will become prevalent at salons.

Re: Non Refundable Deposit At Hair Salon

KingstonsMom — Fri, 07 Jun 2019 11:16:32 GMT

@Greeneyedlady21 wrote:
Well I'm also going there today, so I think it's time to talk to my stylist about this. She has no control over the policy obviously, but I can make my opinion known. I have talked to the owner on the phone in the past about something and she did seem reasonable about that.

On the flip side where was my discount for the accommodations I've made with them? Hmmm...As far as a new salon I just wonder if this policy will become prevalent at salons.

@Greeneyedlady21

That was my first thought, I wondered if they gave you a discount for every time they rescheduled or cancelled your appt.?

Apparently not.....

Re: Non Refundable Deposit At Hair Salon

jackthebear — Fri, 07 Jun 2019 11:17:46 GMT

@chiclet wrote:
I always cancel my appointments if something comes up but a policy like that would really make me mad. Who do they think they are? The girl I had been going to, went out on her own and rented a small booth. Now she has all these expenses she did not have. She told me last time after she gave a hurried bad haircut that she would have to charge me extra if I did not pay cash because the charge card company charges her. Sorry but that is the price of doing business....not my problem. I would not mind at all paying in cash to help her out but she could have just asked me nicely and not given me a haircut that I had to go home and straighten out.. I have been to all prices of hair salons and now I go to Great clips. I have gotten 3 good cuts in a row and two of them only paid 7.99 which gives me room to tip really really well.

naive . just add the cost of the credit card company to the price of the haircut. and don't say anything . bolding my agree

Re: Non Refundable Deposit At Hair Salon

jackthebear — Fri, 07 Jun 2019 11:20:42 GMT

@Greeneyedlady21 you said it was for new clients, but I would straighten that one out ,

hair salons are on every corner where I live and happy to have the business, I recently switched my stylist as well

last few cuts ---I got the impression she just wasn't 100% invested in her client (not going to say me) she is very talented though

wonder if there is a burnout issue in this business

Re: Non Refundable Deposit At Hair Salon

PamfromCT — Fri, 07 Jun 2019 11:23:57 GMT

I’ve never heard of anything like this. If this salon has a problem with some clients breaking appointments, they should deal with them personally. This certainly doesn’t seem like a wise business decision.

Re: Non Refundable Deposit At Hair Salon

Beauty Maven — Fri, 07 Jun 2019 11:31:14 GMT

MAYBE use a policy like this for frequent abusers, but, everyone has something come up every now and then. I've been going to the same salon every 6 weeks over 10 years, and I've missed maybe 3 appointments. If they came up with a policy like this, I'd look for a new salon.

Re: Non Refundable Deposit At Hair Salon

Greeneyedlady21 — Fri, 07 Jun 2019 11:37:13 GMT

@jackthebear No the way I understand it is existing clients pay the non refundable deposit if they don't cancel before the 48 hours. I think they posted it as a story and not a post so that people couldn't comment on it.

Maybe it's a post today, I don't know. The owner told me that price increases and policies are always posted on social media and I believe she said at the salon too. That would be a small sign at the desk, all the signs there are small.

Re: Non Refundable Deposit At Hair Salon

NicksmomESQ — Fri, 07 Jun 2019 12:07:37 GMT

I’ve been lucky to have the same hairstylist for 30 years.I love him. We always work around eachothers schedules. On the rare occasion one of us can’t make an appointment,no big deal we reschedule..

He has gone out of his way for me.He has done my hair as early as 7am & as late as 9pm.Once he even came to my house.

I have never paid a doctor for cancelling an appointment let alone a hairstylist.Life happens & they need to be understanding. Otherwise there are other options!!

Re: Non Refundable Deposit At Hair Salon

Greeneyedlady21 — Fri, 07 Jun 2019 11:47:43 GMT

Still posted the same way, in story section. Existing clients have to pay the non refundable deposit in order to book their next appointment every time they cancel or no show outside the 48 hour window. New clients pay it to book every appointment.

Re: Non Refundable Deposit At Hair Salon

meem120 — Fri, 07 Jun 2019 11:54:51 GMT

I dont know how they could enforce that. I just wouldnt go back. Cancellations are in the nature of the business.

Re: Non Refundable Deposit At Hair Salon

CinNC — Fri, 07 Jun 2019 12:18:00 GMT

Years ago I missed an appointment at an office that did waxing and electrolysis - very very busy place. The next time I went in, I was told that I needed to pay for the missed appointment or they would not see me any longer. It was the first time I had ever missed an appointment and I had been going there for several years. Just the owner and her daughter worked there. I paid as she was very skilled and I needed to go back.

Re: Non Refundable Deposit At Hair Salon

AuntG — Fri, 07 Jun 2019 12:20:24 GMT

Missed appointments equate to lost profits.

Re: Non Refundable Deposit At Hair Salon

sue311 — Fri, 07 Jun 2019 12:35:17 GMT

If this is something new, it means clients were cancelling without notice. I agree with the salon. This is a business and maybe people were abusing it. However, your title says Non-refundable deposit. I have never heard of that. Wow!! So, when you make an appointment, you have to put down a credit card??? Cause this is the only way it could be enforced.

Re: Non Refundable Deposit At Hair Salon

Pook — Fri, 07 Jun 2019 12:38:35 GMT

So many just think they can cancel or not show up for hair appointments. Some think OOPS I forgot or I have something better to do are valid reasons for missing appointments! Then they ruin it for everyone.

Re: Non Refundable Deposit At Hair Salon

Abrowneyegirl — Fri, 07 Jun 2019 12:49:51 GMT

Can we assume that since they are holding you hostage with a non refundable deposit they are Guaranteeing an on time appointment ??? No waiting!

If I have to be there on time I expect them to be ready, my time is valuable also.

Re: Non Refundable Deposit At Hair Salon

CherryHugs — Fri, 07 Jun 2019 12:56:24 GMT

would not like this at all!