topic Re: SEPHORA % WHAT?!?!? in Beauty

SEPHORA % WHAT?!?!?

Shanus — Thu, 30 Aug 2018 15:36:57 GMT

I received my email re: Sephora Discount. VIB discounts have been reduced from 20% every other year to 15% this year!!! Of course, I spoke to CS early this morning and their obnoxious explanation is “Yes, they decided to lower it to 15% this year”. Duh? I informed them that ULTA is offering 20%, Lancôme has a F&F 20% and Macy’s offering 20% fairly often on most cosmetics.

Let CS hear me tearing up my Sephora list. What a nerve! No notice, either.

Re: SEPHORA % WHAT?!?!?

JoNikki — Thu, 30 Aug 2018 15:40:15 GMT

This is not the annual VIB sale that happens in November. This is an additional sale to promote their new rewards system. I contacted customer service and they said the VIB sale will still be happening later this year where Rouge and VIB both get 20% off.

Re: SEPHORA % WHAT?!?!?

Shanus — Thu, 30 Aug 2018 15:44:56 GMT

@JoNikki wrote:
This is not the annual VIB sale that happens in November. This is an additional sale to promote their new rewards system. I contacted customer service and they said the VIB sale will still be happening later this year where Rouge and VIB both get 20% off.

@JoNikki They didn’t give me that info. Who would purchase at 15% when 20% available in Nov.? Doesn’t make sense to me. Thanks for info.

Re: SEPHORA % WHAT?!?!?

JoNikki — Thu, 30 Aug 2018 15:48:20 GMT

I specifically asked them if this was taking the place of the VIB sale. I don't think they are making it public knowledge so we buy now and buy more later in November. I appreciate the extra sale but 15% isn't really that much when brand websites have anywhere from 20-30% off periodically. Hope this helps others!

Re: SEPHORA % WHAT?!?!?

Shanus — Thu, 30 Aug 2018 18:02:23 GMT

@JoNikki wrote:
I specifically asked them if this was taking the place of the VIB sale. I don't think they are making it public knowledge so we buy now and buy more later in November. I appreciate the extra sale but 15% isn't really that much when brand websites have anywhere from 20-30% off periodically. Hope this helps others!

@JoNikki Very dishonest marketing, right?

Re: SEPHORA % WHAT?!?!?

jaxs mom — Thu, 30 Aug 2018 18:19:23 GMT

I'm rouge and got 20% so it's no difference to me. And Ulta does not carry nearly the variety of brands or level of quality.

Re: SEPHORA % WHAT?!?!?

Equuleus — Thu, 30 Aug 2018 18:26:27 GMT

I received mine in the mail and when I went to order online, I couldn't find my 15% off coupon. But I ordered anyway. Now I get an email giving me 15% off. Nope. Done with them.

Re: SEPHORA % WHAT?!?!?

Daysdee — Thu, 30 Aug 2018 19:11:53 GMT

For VIB online the discount code is for one use only. (I still used it for one item for me and two for gifts.)

Re: SEPHORA % WHAT?!?!?

Birdwatchergirl — Thu, 30 Aug 2018 21:34:40 GMT

I had 270$ in my Sephora cart and have always gotten 20% off and this year they’re saying I only get 10% off! Guess what? I’m saving 100% by emptying my entire cart. Really? 10% off what sort of incentive is that?

Re: SEPHORA % WHAT?!?!?

Jordan2 — Thu, 30 Aug 2018 21:42:18 GMT

So today is the first day I can purchase anything (VIB), and wouldn't you know 4 items I was interested in are sold out! It never fails, this happens to me every time Sephora runs a sale like this, I end up getting nothing.

Re: SEPHORA % WHAT?!?!?

KKlim — Thu, 30 Aug 2018 23:56:33 GMT

I just received a postcard in mail today for Macy's VIP Sale. 15% off any beauty purchase from 9/4-9/15.

Re: SEPHORA % WHAT?!?!?

KKlim — Thu, 30 Aug 2018 23:58:55 GMT

Correction to dates.. 15% off beauty from 9/16 - 9/24!

Re: SEPHORA % WHAT?!?!?

Pearly Shells — Fri, 31 Aug 2018 00:06:52 GMT

The sale started a week earlier only for Rouges. We received 20% off one online order and unlimited in store purchases. The VIB and Insider sale started later. VIBs get 15% off and Insiders get just 10% off. This is not their big annual sale, but a sale to promote their new rewards program. Rouges will now get 1.5 points for every dollar spent and VIBs will get 1.25 points for every dollar spent. There will also be rewards only availble to VIB and Rouge members.

Re: SEPHORA % WHAT?!?!?

Shanus — Fri, 31 Aug 2018 13:28:56 GMT

@Birdwatchergirl wrote:
I had 270$ in my Sephora cart and have always gotten 20% off and this year they’re saying I only get 10% off! Guess what? I’m saving 100% by emptying my entire cart. Really? 10% off what sort of incentive is that?

@Birdwatchergirl That’s exactly how I felt when I blew out CS. I can get that discount on individual sites w/o shipping, ULTA, dept. stores like Macy’s, etc. If I purchase Lancôme, Estée Lauder or Clinique...I wait for GWP. I’m through w/ Sephora.

Re: SEPHORA % WHAT?!?!?

Shanus — Fri, 31 Aug 2018 13:31:33 GMT

@Daysdee wrote:
For VIB online the discount code is for one use only. (I still used it for one item for me and two for gifts.)

@Daysdee. Unless I misunderstood the small print, it’s one use online and the dates listed can be used in the store. They’re assuming, in store, you’ll make impulse purchases.

Re: SEPHORA % WHAT?!?!?

TY — Fri, 31 Aug 2018 15:30:53 GMT

So my daughter and I visited Sephora yesterday and I bought a Clinique sunscreen and she bought a Laura Mercier loose setting powder. we both own those already. The Tarte concealer she wanted was sold out along with nearly every other shade of concealer in that line. Poor customer help in store with both the Tarte and Sephora reps saying we don't know anything and why not order it online.

Sephora's sale is mediocre.

Re: SEPHORA % WHAT?!?!?

Trix — Fri, 31 Aug 2018 20:15:16 GMT

@jaxs mom wrote:
I'm rouge and got 20% so it's no difference to me. And Ulta does not carry nearly the variety of brands or level of quality.

@jaxs momYou really should check out Ulta if you haven't been in one for the past year or so. They have remodeled most of their stores across the country and increased the number of prestige brands they carry. I would estimate that they probably carry about 70% of the same prestige brands as Sephora and a handful which Sephora does not. Of course that statement can go vice versa with regard to Sephora carrying a handful of prestige brands one cannot buy at Ulta. Just off the top of my head I can buy at Ulta: Lancome, Estee Lauder, Clinique, Nars, MAC, Urban Decay, Tarte, BareMinerals, Becca, Lorac, Pur Minerals, Laura Geller, Lipstick Queen, Too Faced, Stila, Laura Geller, Peter Thomas Roth, Dr. Perricone, First Aid Beauty, Philosophy, Vichy, IT to name a few makeup and skincare brands; plus they have an extensive collection of prestige tools for skin and hair including names such as T3, Buttercup, Dyson, and Clarisonic.

My opinion of Ulta aside you should shop where you feel the most served and pleased with the inventory and the things you buy. If that is Sephora then stay loyal my friend. For me Ulta works because I primarily shop downtown Chicago. Anything I can't get there, I only need go to one of the numerous nearby department stores, and I also patronize brand websites, QVC, HSN, and other online retailers for beauty items.

Re: SEPHORA % WHAT?!?!?

Daysdee — Fri, 31 Aug 2018 21:58:20 GMT

@Shanus wrote:
@Daysdee wrote:
For VIB online the discount code is for one use only. (I still used it for one item for me and two for gifts.)

@Daysdee. Unless I misunderstood the small print, it’s one use online and the dates listed can be used in the store. They’re assuming, in store, you’ll make impulse purchases.

@Shanus I should have specified "online" as that is what I meant. I don't shop in the Sephora stores as they are too far away. Have Ulta here, but I seldom go there. Just don't care for that store.

Re: SEPHORA % WHAT?!?!?

ValentinaBon — Sat, 01 Sep 2018 00:42:43 GMT

Sephora is a joke now.. Why anyone still shops there when other online retailers and the various brands' own websites often have sales throughout the year and MUCH higer % off than Sephora's pathetic occasional sales I have no idea. Boggles my mind.

I used to dislike Ulta but they've really stepped up their game and have alot of the same brands Sephora has and even more. I also prefer to sign up with my favorite brands' websites because they offer rewards and much better sales.

Re: SEPHORA % WHAT?!?!?

Tori3569 — Sat, 01 Sep 2018 00:30:51 GMT

Yes I purchased last week during the Rouge preview too. The way I see it, there has to be an incentive to stay at rouge level, so these are loyalty rewards.

While I sympathize with those getting lower discounts and definitely agree with also shopping brand sites, retailers have to rely on repeat customers now so that’s why there are increased rewards for repeat business.