IT Horrible Customer Service

mollybrownmom — Fri, 20 Apr 2018 22:36:15 GMT

I placed an order on 4/14 as I had a % off coupon and wanted to try the foundation and concealor I got an e-mail that my order had shipped and I would received it on 4/19.. I had been trying to call 3 x's with holding on for more than 40 minutes and no live person as I thought I got the wrong product, I thought I ordered the CC cream but I ordered the full coverage foundation as they had a fairly/light shade which I thought would be better for my fair/pink skin. I then send an e-mail no response to daste. I finally got a live chat last night and the customer service told me my order hadn't shipped that there was a problem with delivery, I asked her how could there be a problem with delivery if it had not shipped. Long story short I will never purchase from their website again. Ulta or QVC for me.

Re: IT Horrible Customer Service

NYC Susan — Sun, 22 Apr 2018 05:23:26 GMT

I also had a bad CS experience with IT Cosmetics.

I usually buy at Ulta, but bought from the IT site for the first time. My credit card was charged incorrectly, so I sent an email. No response. I then tried to call, and the wait times were ridiculous! I held on for over 30 minutes one day, and nearly 40 the next, but I could not get a live person. Finally, I did get through, and the rep argued with me about the incorrect charge. She acknowledged that I had been overcharged, but told me that the extra would be "dropped off" when the charge went through. I tried to explain that it had already gone through. It was enormously frustrating, especially after having such a difficult time trying to reach someone in the first place. I never did receive a reply to my email.

Meanwhile, my order had arrived and one of the samples was defective. She said she'd send a replacement. What arrived a few days later was a very large box with lots of packing inside and a tiny little sample (foil packet on a card.) So wasteful!

I love IT products, but I will never again order directly from them. I was shocked that their CS is so poor. I'm used to a lot better from other companies.

topic IT Horrible Customer Service in Beauty

IT Horrible Customer Service

Re: IT Horrible Customer Service